Customer Reviews of Mercedes-Benz of Austin
Review type:
Great experience with Eddie and the service team.
by Jason Trumpler on 03/28/2025
I had a great experience when I purchased my GLE 350 almost three years ago (after the local Lexus dealership sold the car I pre-ordered out from under me during the Covid supply chain crisis). I would be remiss if I did not update my… review and comment about a recent experience with the service department (March 2025), particularly after negative dealings with another Mercedes dealership.
Eddie explained everything clearly. He did not try to sneak in any last-minute "up charges." He was kind, courteous, and prompt. He kept me informed every step of the way. He got my car back to me quickly and in great working order.
I could not be happier with my experience. Thank you, Eddie and the service team!
333 reviews
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Great Service!
by Olivia on 03/30/2021C. J. is the best! He is always ready to handle my car service needs promptly, efficiently and with a great friendly attitude.Beyond Expectations - Very Personable
by Laura on 03/25/2021First time to take my car to this dealership. There was a recall on my airbags and I made an appt to get those replaced. From the moment I arrived - every single person was so attentive. The little details exemplify their customer… service! They washed and vacuumed my car, replaced the battery in my key fob without my asking, and even changed my clock (which I hadn't done from daylights savings time). I would definitely recommend this location for any work you need done to your Mercedes. First class service all the way - even for the smallest job. Appreciate them!Excellent Service
by CNS on 03/10/2021My front tire had a blow out in the late evening. The car was ready for me the next morning at 9:15. A well coordinated team between MB, the tow company, and the dealer.Great Service
by Brian C on 03/05/2021Brought my car in for the B service was in and out in a little bit over an hour. All work completed to my satisfactionCouldn't ask for a better service appointment
by Carol Martin on 02/26/2021They checked my car in very quickly. We reviewed why I was bringing the vehicle in. They gave me a time estimate and my car was ready at the exact time. As a bonus, they cleaned it inside and out. Oh, and I had a free cappuccino!Great Sales People
by Mike B on 02/23/2021Reva Hope was a great sales person and a big help in making my purchase.great service as usual
by pv on 02/12/2021My '14 diesel E class keeps going strong with the excellent maintenance program. Easy cordial interaction with service rep, smooth loaner process, covid safe environment.my mercedes service
by Nancy on 02/06/2021I love mercedes , Austin. My service is alway awesome and customer service is perfect. Thank you JesseExcellent Experiencce
by Troy Burch on 01/29/2021Stacey Olmstead is an excellent sales consultant and was efficient, courteous and very knowledgeable. I would recommend that anyone looking to purchase from the dealership contact Stacey.Exemplary
by Rick on 01/27/2021Always a pleasant experience visiting this dealership. Customer service is a prime objective and it shows!On-site battery replacement
by Battery replacement on 01/27/2021Within 15 minutes of scheduling someone to come to our home and replace the dead battery, it was confirmed and a very knowledgeable and courteous technician was here on moe that 30 minutes later. Very pleased.We're happy to hear that you enjoyed our services! Delivering a flawless experience is incredibly important to us. I hope you'll contact me directly at Timothy.Shook@cagaustin.com if there's anything we could improve upon. Thanks again! -Timothy Shook, COO
Excellent Covid Service Check
by Paula Honeck on 01/21/2021Expected wait time was 2 hours. They gave my car a routine check, changed the oil, state vehicle registration and washed the car in 90 min! Checkout via email was easy and I was able to wait the entire time in a private cubicle in the… showroom.Service Staff
by Mary Eng on 01/20/2021The staff was friendly and helpful. Great job!Happy Camper
by Steve on 01/14/2021It’s always the people that make or break an organization’s reputation. Brian Smith is my service advisor and he is always excellent - good communicator, efficient, personable, and thinks if and takes care of other details (like State… inspection).Great Service
by James Buckalew on 12/13/2020CJ Hodgson Took care of everything. I set up an appointment arrived went over all the details and the service was amazing. I highly recommend!!Fantastic
by Vijay on 12/12/2020Got me in and got me out on schedule.Great Experience
by Steve S on 12/11/2020Everyone here greets you like family. Super detailed oriented the moment you drive in.Excellent Sales Staff
by Julie Baselice on 12/01/2020We worked with Elihu on purchasing a new Mercedes. He was helpful without being pushy. Provided all information needed and even responded to a question I had after the sale. I would strongly recommend using him as your salesperson when… looking for a Mercedes.At-Home Battery Replacement
by Keith on 11/29/2020Totally dead battery after couple of months in garage due to COVID-19 working from home and mostly using other car. MB of Austin sent mobile service van with battery replacement; everything working again within 2-3 hours. Lifesavers! Wanted… MB service because some features need to be specially re-initialized after no power.Great service
by pete peters on 11/20/2020In and out for service ... they did a great jobExcellent service
by Nina on 11/18/2020Excellent customer service. Easy to make appointments, east check in and wait time for repairs was less than what I was told.
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
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About our dealership
Check out our Mercedes-Benz blog! For 50 years, Mercedes-Benz of Austin has been offering drivers in Lakeway, Lake Travis, Georgetown, Round Rock, Cedar Park, and the greater Austin area with a premium selection of world-class Mercedes-Benz luxury cars.
All purchases come with impressive warranty coverage and the guaranteed backing of our professionally trained and certified Mercedes-Benz service team. Take care of all your Mercedes-Benz repairs, maintenance, and OEM factory parts needs right here at our dealership.
When you visit us for your Service needs, you can expectthe following amenities:
-Free, multi-point service and trip inspections
-Complimentary carwash
-Complimentary coffee and snack bar with full-time barista
-Complimentary, premium loaner vehicles
-Mercedes-Benz Factory Certified Technicians
Receive the luxury car buying experience you deserve. Visit Mercedes-Benz of Austin at 6757 Airport Blvd in Austin, TX. Don’t hesitate to get in touch if you have any questions.
What sets us apart
Our Continental Cafe stands above the rest. This free amenity serves Service and Sales customers alike, offering a full-time barista to craft your favorite coffee beverage. Lattes, Americanos, Cold Brew, and more! We also offer snacks and pastries.
Our factory certified technicians use only leading-edge diagnostic and repair equipment to ensure that you get the highest quality Mercedes-Benz service, maintenance, or repair work.
We offer a variety of monthly specials to our customers. These can be located on our website under "New Vehicles" and "National Offers". Regardless of your situation, let us assist you in finding the perfect new set of wheels.
As one of the largest suppliers of Mercedes-Benz vehicles throughout the Austin Hill Country area, we’ve helped thousands of customers find the right Mercedes-Benz model for their specific lifestyle.
To show our appreciation for the friends that have become our loyal customers, we make an extensive effort to support worthy local causes. We have donated time, money, and resources to nonprofits close to our customer's and employee's hearts alike.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Jason, thank you for taking the time to update your review! We're so glad to hear that your positive experience with our dealership has extended from your purchase to our service department. Eddie and the team work hard to provide transparent, courteous, and efficient service, and it’s wonderful to know that he kept you informed and made the process seamless. We appreciate your trust in us and look forward to serving you again in the future. Safe travels! :) - The Team at Mercedes-Benz of Austin
by Mercedes Benz of Austin on 04/02/2025