Customer Reviews of Maxwell Ford Supercenter
Review type:
Troy was awesome
Leo was the best!
by Jcuevs1992 on 11/19/2023Dropped my car off to be serviced and Leo took the time to thoroughly explain everything my car needed for maintenance.It's fantastic to hear that you had a great experience and that Leo provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Battery replacement
by Alfred D on 11/19/2023Very quick and reasonable service.We are thrilled to hear that you had a quick, reasonably priced experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Dave
by Dave Oliver on 11/14/2023Very thorough and helpfulWe are thrilled to hear that you had a helpful and thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
All good!
by STEVENT on 11/12/2023On time and easy checkin. Comfortable service waiting area with a great coffeemaker! Repairs completed by time scheduled.We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. We look forward to the pleasure of assisting you again and as always, we appreciate your business.
Owner
by Ponyfan1 on 11/12/2023Both the service staff and technicians went out of their way to make sure my car needs were taken care of in a timely manner.We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. We look forward to the pleasure of assisting you again and as always, we appreciate your business.
Best experience ever!
by Suzanne on 11/10/2023My service advisor Megan C was awesome. Best I’ve ever dealt with in my 40 years of owning a vehicle and the last 10 years at Maxwell Ford. She was personable and caring. I will ask for her every time. Thank you Megan for the outstanding… service.Suzanne, Thank you for acknowledging Megan for her professionalism and dedication. Ensuring your satisfaction is our ultimate goal and we appreciate when our associates are recognized for the exceptional service they provide. Your business as well as your Five Star review is very much appreciated and it would be our pleasure to assist you again.
Great fast service
by Dottie C on 11/08/2023I was seen right away and they took care of my oul change quicklyThank you for being our customer, we appreciate your kind words!
Maxwell Ford
by Stevo28 on 11/07/2023Quick and excellent Service. Friendly and efficientThank you for being our customer, we appreciate your kind words!
Go to another Ford dealership!
by Melissa on 11/05/2023When I got there I had higher expectations because I’ve gone to several ford dealerships prior to this service and service was always excellent but to be my first time at Maxwell I’m very disappointed. To start with … the person who helped… me with the services was not knowledgeable. Jacob don’t know either how to read the profile or comments of the service. I specifically asked for full synthetic oil in the comments to when I received the receipt I noticed by the price that it was synthetic blend. When I brought this to his attention he said “there’s really not a difference… I asked before and you would think there’s a difference but the techs say there’s not”…. Like what the…? How come you are going to work at a ford service area and don’t know the difference between full synthetic and synthetic blend oil. And because you screwed up by not reading my requests now you acting like it isn’t a such a big deal and like if I was as bad informed as him… I know the difference and he asked the same question to the person next to him and this person pretty much educated him of the difference in the mileage and concentration of the oil. He tried to say you know what I’ll give you a discount for next time. As if there’s going to be next time lol. The other issue I had it’s that it seems like the techs don’t inspect your vehicle properly and they are trying to suck the money out of you— I had changed the cabin air filter and the engine air filter day prior… they still send me a recommendation from “issues found in my vehicle” saying that it’s recommended to have a engine air filter change asap: to what pretty much stated to me that my vehicle was not inspected or even checked. I was shocked when they wanted to charge me 40 bucks (what I paid for both filters that I had already changed). The other issue is that he was so worried because of his f*ck up that I would write a review he said “ if you take care of me I’ll take care of you next time” there’s no next time at Maxwell even if the discount is half off the next oil change. After the oil issue I felt so stupid for even asking him the question about the fuel injectors because I’m pretty sure he doesn’t even know what those are. He doesn’t even know what’s a injector flush (a service that the technician recommended) he said we go by a little trifolded ford recommendation book. Another thing that annoys me if that I scheduled an appointment at 1pm on Saturday because there’s a 15% off because of the time of the appointment. Comes to realize that this was not added to my receipt. Only the alignment and oil change. So that’s another issue. To be my first time taking my ford vehicle to this dealership I’m very very disappointed.Our salesman
by Chip & Terry on 11/03/2023Daniel G was the best. Affable & friendly. He was also authentic and took the time to explain everything. We wouldn't have bought truck as quickly if he hadn't been there helping us. Thanks Daniel!Congratulations on your new truck! At Maxwell Ford, your satisfaction is our ultimate goal and we are pleased to hear that Daniel was able to provide you with an exceptional sales experience! We look forward to the opportunity to assist you again in the future.
Treated like a boss..!
by Metro Papi on 11/01/2023Thanks to Jackie W… always rolling out the red carpet for me! The experience is on line with Lexus and Benz.It's wonderful to hear that Jackie at Maxwell Ford provides you with a great experience and treats you as if you're rolling out the red carpet. Comparing the experience to luxury brands like Lexus and Benz is quite a compliment. Exceptional customer service can make a significant difference when purchasing or servicing a vehicle.
10000 Mile Service
by Screenname on 10/30/2023Very solid - Alex McDuffie was very helpful and efficient.Having a helpful and efficient staff member like Alex can contribute to a solid experience. Thank you!
Only do warranty work here
by Michele on 10/24/2023We took our truck back for transmission repair. The first time apparently didn’t take. We got checked in and updated by a guy named John. He was friendly and empathetic. They said the transmission guy could get to it soon. He diagnosed it… the second week it was there and started repair the third week. He thought it would be done Thursday. John was off Friday, but when it didn’t get rapped up Thursday he told us it would be ready Friday. There were some additional repairs needed that were actually caused by the shop. On Friday, I called the shop to check what time I could get it. The person who responded, Jackie, was mad that I had been told it would be done on Friday. She was very short with me. I asked her if they had gotten my oil changed and inspection done, which I had added to the work order. She said no, and they would need to keep the truck at least three more days to get that done, and that was only IF they had staff on Monday. I was very upset with how she spoke to me, so I had my husband call back to see if we could come get the truck without the extras. He spoke to her while I was standing in the room on speaker phone. She got mad that we had called her back and cussed at him. It was so unprofessional. My recommendation is, if you have to get warranty work done, fine, but don’t take your vehicle to this shop for any additional work. You might have to be without your vehicle for a long period of time and deal with this incredibly unprofessional shop worker.Great routine service experience
by Dave K ATX on 10/24/2023Got to dealer at 7 for appointment for 20k service and 2 safety recalls. Was out by 8:40. Advisor was knowledgeable about my vehicle model and techs did a good job as well.It's great to hear that your visit for the 20k service and safety recalls at Maxwell Ford went smoothly. Getting everything done in a timely manner and with the help of knowledgeable advisors and technicians is always a positive experience. Enjoy your well-maintained vehicle!
Alex McDuffie
by Gonzalo on 10/24/2023If you want to have a time seamless experience. Then Alex is the right person. In just one hour he managed to get my car rolling and in the meanwhile gave amazing recommendations regarding dealership points so as being friendly and… interesting.It's wonderful to hear that Alex provided you with a seamless and efficient experience, getting your car back on the road in just one hour. Great recommendations and a friendly, engaging attitude can make your visit to Maxwell Ford all the more enjoyable. Enjoy your well-serviced car!
Zachary Pugmire
by Seeingred on 10/19/2023Zachary was helpful, knowledgeable, and professional.It's fantastic to hear that you had a great experience and that Zachary was knowledgeable, helpful, and friendly! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Truck service
by Mergo11 on 10/18/2023Had my F150 serviced today. I waited on it and didn’t even get to finish my work and it was ready! Nothing but good things to say👍That's fantastic to hear! Quick and efficient service can make a big difference, especially when you're busy. Safe driving in your freshly serviced F150!
Saturday hours
by Ford Escape on 10/17/2023Like this dealership a lot & will always take my vehicle here .. It seemed to take longer to get my car checked in the normal, but maybe it’s just because it was a SaturdayThank you for your feedback and your loyalty to the dealership! We're glad to hear that you like Maxwell Ford and plan to continue bringing your vehicle here. Saturday service appointments can sometimes be busier, which might explain the slightly longer check-in time. We appreciate your understanding, and we're here to provide top-notch service. Your satisfaction is important to us, and we look forward to serving you again!
Sales team needs improvement
by BDK4444 on 10/15/2023Sales team would not honor price that was agreed to.Sales team is too young to be dealing with customers and play games on the deal. Too much back and forth. Just bad experience. Connor was good to work with. Not the rest and not used car… mgr.Thank you for your feedback about this interaction you had during your sales visit with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? John Haines, General Manager jhaines@maxwellford.com
Carmine n Laura
by Carmine on 10/14/2023Went in for an oil change and the associate was friendly and was able to answer a few questions I had on a different matter. I asked her if she could get out ASAP, she told that she would do her best. I was out in an hour. Great jobThank you for your feedback! We're pleased to hear that the associate was friendly and helpful, answering your questions and ensuring a quick turnaround for your oil change. Your satisfaction is important to us, and we're here to provide top-notch service. Great job indeed, and we appreciate your choice to do business with us!
New car
by Maxwell ford on 10/12/2023Troy Malovey was an excellent sales representative and took wonderful care of my wife and I when buying a new car this is the third car we have purchased through himIt's great to hear that Troy was an excellent sales representative and provided wonderful care to you and your wife when buying a new car. The fact that you've purchased three cars through him is a testament to the trust and satisfaction you've experienced. Thanks for sharing your thoughts and your continued loyalty! Congratulations on your new vehicle!
Ford Mustang Mach-E
Ford Maverick
Maxwell Ford invites you to visit our car and truck dealership in Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area's most trusted Ford dealers.
ESPAÑOL
Maxwell Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Austin, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Ford en el área Austin.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Roman Brooks on 09/20/2024