Customer Reviews of Kia of South Austin
Review type:
Great
Cool Guys
by ThatGuy on 05/29/2022My experience with the Kia of South Austin team was excellent. The staff was accommodating and knowledgeable. If you plan on bringing in your vehicle to be maintained or serviced and find yourself doubting whether or not you should make an… effort to go to the Kia of South Austin, don’t sweat it. You’re in good hands.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Sal Ortega
by Neshawnda Jones on 05/28/2022Fast and professional.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
First time buy - very kind!
by Meagan on 05/28/2022This was my first time buying a car but my dealer was a very cool, relaxed guy, who didnt mind answers my questions. Made the whole experience a simple, stress-free purchase.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Oil Change
by Anthony Sandov on 05/28/2022I had an appointment for an oil change for 7am. I arrive at 6:40 am & I was the only person in line. So Kia opens at 7 am & the man comes out & takes cars in back of me! Is that Fair? I think Not! Thank youThank you for your feedback about your service visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Kalani Asido General Manager kasido@Kiaofsouthaustin.com
Oscar is ur guy!
by JWS on 05/27/2022Great service from Oscar! He kept me up to date on every aspect of what was going on with my vehicle. Professionalism at its finest!We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Efficient Service
by Lyric Lewis on 05/27/2022upon arriving Oscar Becerra inspected my vehicle and kept me informed with the status of my car. Oil change and tire rotation was performed in a timely manner. Oscar goes above and beyond to make the service process an untroubled… experience.Thank you for your kind words for Oscar! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Top notch!
by Puter on 05/27/2022My service advisor was very attentive for what I asked about service for my vehicle. But need to pay attention to the appointment time.Thank you for your positive review! We appreciate your business.
Good place and good people
by Rose on 05/26/2022I love my new car and I had a good experience buying it. Very kind, helpful, and proactive customer service. :)Awesome service
by Stella C on 05/25/2022My car broke down transmission problem . They were able to get it fixed and put me back on the road back to Dallas . Thank youThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience, Stella!
They did what I needed them too
by Seth Kaaz on 05/25/2022They did the work quickly and well I can’t ask for moreThank you for your kind words! We are thrilled that you had a pleasant service visit and we look forward to seeing you again, Seth.
Awesome service
by Ernie Martinez on 05/25/2022I came in for a recall item and oil change. Everyone was very polite and courteous. I knew my car was in good hands. I will buy my next car from Southwest Kia.Thank you for the review, Ernie! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Great Service
by Kia Owner on 05/25/2022Purchased a new car from here and was very impressed by the level of service they provided. They were very helpful and made the process quick and simple.Thank you for the great rating! We are thrilled that you had a great car buying experience!
Review
by D on 05/25/2022Car was not road tested as it had only been driven 1 mile since I dropped it off. Tech stated that meant they drive it around the parking lot..... very unhelpful and you shouldn't advertise this is as a selling point if the work isn't going… to be done. My lyft ride home never showed up when I dropped my car off so I had to call my own. Apparently the policy is just to wait out front and someone will just "pull up".... very safe and a great company policy it 2022, just joking. Tech also claimed he gave me 50$ off + the 10% discount for booking a 1pm appointment...turns out 10% of 570 is 50$ and that's the only discount I got. Tech also tried to upsell me by booking me at 65k mi tuneup vs a 75k mi tuneup. He was trying to offer me things I already had done at 65k, without even looking at my previous history. I don't appreciate that.Thank you for your feedback about your recent service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Kalani Asido General Manager kasido@Kiaofsouthaustin.com
Great service
by Claudia on 05/25/2022Every time we need to bring our car to the dealership the staff is always great, always receive us with a warm welcome and always take care of every detail of our car. :)Thank you, Claudia! We are thrilled that our team continually provides you with the best experience! We thank you for your continued business!
Well done!
by Jason Sims on 05/24/2022Kia of South Austin emailed me that my Stinger was due for routine maintenance and service. I used the email link to set up an appointment for the service. The staff was super helpful and friendly and got my service all completed within the… time frame they said it would be done. Very pleased with the whole process! They even offered to have a ride (Lyft) come pick me up but my wife was able to drop me off so I didn’t take them up on the offer but was glad to know that it was an option. Great work guys and thanks again!Thank you Jason for your kind words! We are thrilled that you had such a great service experience here with us! We thank you for your business and look forward to your next visit!
Great service
by KB on 05/21/2022The service department front desk staff provided excellent customer service. He was knowledgeable and friendly.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
All of Kia is Struggling
by RD Andrews on 05/21/2022A week to diagnose a simple airbag light. The multi-billion $ class action lawsuits against Kia have all dealerships struggling. I just finished a complete engine replacement at a different dealership and have now worked with 4 in the last… 6 months to to moving. I will never buy another Kia and the dealerships helped cement that feeling. I feel for all Kia dealerships given the brand reliability problems, but this dealer system’s did not help: “commit $1,000 and then we will tell you when the part could arrive”. No thank you; I took my business to Firestone.Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager kasido@Kiaofsouthaustin.com
Car Service
by Mariah on 05/20/2022Very friendly people, went over everything with me to make sure I understood what was going on, and connected with the customer.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Kia South Austin Bends over backwards for you
by Courtney on 05/18/2022Employees here are accommodating, knowledgeable, compassionate people. Have throughly enjoyed working with Oscar specifically. He exudes all of these qualities and then some. Appreciative that I have someone like Oscar on my side to help me… with all of my car needs.Thank you for being our customer, we appreciate your kind words for Oscar!
Disorganized Experience
by Nana SUV on 05/18/2022Our experience with this dealership was very disappointing and chaotic. When we arrived we told the young salesman we had a pre-approval on a loan from our bank, so the banking process should be seamless. We waited for over 4 hours, had to… reapply for a loan through KIA, because the finance department failed to secure our loan with our bank before the bank closed. We also didn't get the rear storage cover that we told our salesman we wanted because the parts department was also closed. We were exhausted by then and had to wait on the car in make ready We finally left the dealership at 8pm because they were closing. We then sat in the dark with an unfamiliar new Sorento while the salesman quickly added the KIA app on my phone. We started our 2 hour drive home when the salesman called us in a panic stating he couldn't find the trade-in keys that we had personally given him. We pulled over on the interstate highway, and searched the car and determined we didn't have them. Our salesman was very disorganized and didn't listen.Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager kasido@Kiaofsouthaustin.com
Great service
by Carla on 05/17/2022Usually come here for oil changes and the Servicing agents are always courteous and professional. Yesterday, I had the fortune to have Al as an agent. He went above and beyond for me, concerning other vehicle issues. I can't express my… appreciation.Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Kia of South Austin invites you to visit our new and used dealership in Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Kia cars and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area’s most trusted Kia dealers.
ESPAĂ‘OL
Kia of South Austin le invita a visitar nuestro concesionario de autos nuevos y usados en Austin, TX. VisĂtanos hoy para carros Kia y SUVs, asĂ como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porquĂ© somos uno de los mejores distribuidores de coches Kia en el área Austin.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we're happy you found David to be so supportive during your experience here at Kia of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Nyla Silvester on 06/06/2024