Kia of South Austin

Our experience with this dealership was very disappointing and chaotic. When we arrived we told the young salesman we had a pre-approval on a loan from our bank, so the banking process should be seamless. We waited for over 4 hours, had to reapply for a loan through KIA, because the finance department failed to secure our loan with our bank before the bank closed. We also didn't get the rear storage cover that we told our salesman we wanted because the parts department was also closed. We were exhausted by then and had to wait on the car in make ready We finally left the dealership at 8pm because they were closing. We then sat in the dark with an unfamiliar new Sorento while the salesman quickly added the KIA app on my phone. We started our 2 hour drive home when the salesman called us in a panic stating he couldn't find the trade-in keys that we had personally given him. We pulled over on the interstate highway, and searched the car and determined we didn't have them. Our salesman was very disorganized and didn't listen.