Kia of South Austin
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All of Kia is Struggling
Written byon 05/21/2022
A week to diagnose a simple airbag light. The multi-billion $ class action lawsuits against Kia have all dealerships struggling. I just finished a complete engine replacement at a different dealership and have now worked with 4 in the last 6 months to to moving. I will never buy another Kia and the dealerships helped cement that feeling. I feel for all Kia dealerships given the brand reliability problems, but this dealer system’s did not help: “commit $1,000 and then we will tell you when the part could arrive”. No thank you; I took my business to Firestone.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Customer Service on 05/23/2022
Dealer Response
Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Kalani Asido
General Manager
kasido@Kiaofsouthaustin.com
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