Kia of South Austin
Dealership Service Review
Car was not road tested as it had only been driven 1 mile since I dropped it off. Tech stated that meant they drive it around the parking lot..... very unhelpful and you shouldn't advertise this is as a selling point if the work isn't going to be done. My lyft ride home never showed up when I dropped my car off so I had to call my own. Apparently the policy is just to wait out front and someone will just "pull up".... very safe and a great company policy it 2022, just joking. Tech also claimed he gave me 50$ off + the 10% discount for booking a 1pm appointment...turns out 10% of 570 is 50$ and that's the only discount I got. Tech also tried to upsell me by booking me at 65k mi tuneup vs a 75k mi tuneup. He was trying to offer me things I already had done at 65k, without even looking at my previous history. I don't appreciate that.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No