Customer Reviews of Kia of South Austin
Review type:
Great
Great service
by Mz Krys on 11/26/2023I receive fast and friendly service from the service department. Scheduling my appointment was fast and easy compared to other Kia dealerships.That's fantastic to hear! Fast and friendly service in the service department, along with easy appointment scheduling, can make the entire process smoother and more convenient. Efficiency in scheduling often contributes to a positive overall experience. Thank you for your business!
Great Experience
by Andre R. on 10/30/20232nd service with new vehicle but the service team was nice and courteousIt's great to hear that the service team at Kia of South Austin was nice and courteous during your second service visit with your new vehicle. Thank you for sharing your thoughts!
Great Service!
by Lmendivil on 10/28/2023As always a professional and good service. Thanks!It's great to hear that you consistently receive professional and good service. Consistency in service quality is important for a positive customer experience. Your feedback is valued.
Friendly and helpful
by Sstyers on 10/26/2023My service time was accurately estimated, the service staff was helpful and friendly. I will be back to have future services done here.Receiving an accurately estimated service time, helpful and friendly service staff, and a positive experience overall are key components of a satisfying service visit. It's great to hear that you plan to return for future services. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Satisfied Customer
by Weiland on 10/26/2023Made an appointment a week ago. Arrived on the date & time scheduled and was greeted with a friendly employee (Luna). My car was serviced while I waited in a very nice waiting area that offered hot beverages & water.It's fantastic to hear that you had a great experience and that Luna provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Poor Service
by Maharag on 10/18/2023Have taken my kia forte multiple times for powertrain issues. The same issue pops up within couple of days of getting the vehicle back. Never getting a Kia again.Great Service!
by Kia2015 on 10/15/2023Great service and communication in all areas of service on vehicle. Always a great service.We're delighted to hear that you've consistently experienced great service and excellent communication in all areas of vehicle service. Your satisfaction is a testament to our commitment to providing top-notch service. We're here to ensure your experience is always exceptional. Thank you for choosing us for your vehicle service needs!
Oil change online Appointment
by NMatthews on 10/07/2023As I pulled into service area, an advisor met me outside which was a first in a long time. We went over my services requested. I was quoted a time and that time was kept. Even a recall was performed. No discounts were available. In the… past if you scheduled online appointment after a certain time you'd at least get 10% off. I asked were there any discounts/coupons.. Nope My recepit said something about decal. There was no decal placed on my car, not sure if its suppose to be.overall it was a great visit compared to my past visits.It's great to hear that your recent service experience was notably positive, especially compared to your past visits. The fact that an advisor met you outside and went over your requested services is a sign of our dedication to customer service. Your feedback is valuable, and it's evident that we've made improvements to enhance your experience. Thank you for sharing your feedback.
Good
by Cdhendrix on 09/25/2023I was greeted and waited on in a timely manner.We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.
Dealership wanted almost $1k to fix a $7 problem
by CodeHakr on 09/24/2023I’ve now lost total trust in this dealership. I diagnosed and fixed the issue myself for $7 plus a couple of hours without any experience.Manny / Service Clerk
by Johnny Soup on 09/18/2023Made my visit stress free. Manny was great!We are thrilled that Manny provided you with a stress free service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!
STAY AWAY!!
by HuggyBear on 09/07/2023STAY AWAY!!! They had my car on a warranty job caused by a Kia mechanic for 5 MONTHS with zero proactive communication. After I paid for car it wouldn't start! I have notified the federal trade commission and retained counsel. Al Allen was… my service advisor and he was useless and [non-permissible content removed].40K service Telluride
by MartinT on 09/05/2023All good. Johnathan took details notes on my comments, arranged an Uber and had the car serviced and ready as promised.Thank you for acknowledging Johnathan’s professionalism and dedication. Ensuring your satisfaction is our ultimate goal! Your business, as well as your Five-Star Review, are very much appreciated!
Great Service
by abszera on 08/13/2023My service person Mannie at South Point KIA Austin, Texas was great. He took care of me and my vehicle. Mannie kept me updated on progress of service and walked me ti my vehicle upon completion of service.We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Mannie went beyond to help meet your expectations. We look forward to the opportunity to assist you again in the future!
Great in and out service
by Tahly1993 on 08/13/2023Every one was respectful, fast and efficient.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Good Customer Service
by esvbbv67 on 08/13/2023Jonathan the service tech did a great job explaining the work to be done. Explanation and communication. Two key elements when you have service done on ur car. Fair price points. Easy process. Thanks.Thank you for choosing Kia of South Austin! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Jonathan and his dedication to providing you with an excellent service experience. We look forward to your next visit!
Great service
by Travis H on 07/25/2023Joseph was wonderful! Super helpful!! He made my experience seamless!!We are very happy we could provide you with a positive experience!
Southpoint Kia
by Karen S. on 06/18/2023updated 06/29/2023I've had my Kia Rio for a year now. I still love it as much as when I bought it new here. I don't drive much and recently took it in for my 1st oil change. The young man who helped me was named Daniel. He was an absolute sweetheart! I had a… half off coupon but you sure wouldn't have known it by how well I was treated! He gladly accepted the coupon and led me to the waiting area inside the dealorship. It was a little bit of a wait but the time flew by thanks to the comfortable chairs, work tables with chairs and internet access, 2 TVs on great channels and the wonderful freshly ground coffee's, etc available for free! Daniel even checked on me to see if I needed anything, during my wait. I will definitely be keeping my service needs with this Kia dealorship!Karen, Thank you very much for your kind words! We are thrilled to hear that you were pleased with the service provided by Daniel. Our top priority is to ensure your satisfaction, and we are glad that he was able to help you. We appreciate the Five Star review and your business. Looking forward to assisting you again.
Slow Service
by Martinez on 06/28/2023I initially brought my car to KIA thinking that the problem I have would be fairly simple to solve. I was told I'd have to leave my car there for 14-20 business days maximum. During this period I would get a call giving me the diagnostic on… my car. At the 15 business day mark, I began to call KIA to try and get some sort of update, I was constantly put on hold and told that Salvador, the guy assigned to my car, was not available. I wait the full 20 business days, to no update. It nears a full month without my car, and I have had no calls, text, or email. I call KIA once, then twice, and receive no response. I'm constantly re-directed to Salvador's voicemail, or even Jeremy's, the KIA sales supervisor. I finally go to the dealer in person to be told that yes I was gonna get called, that my situation is complicated. I'm told to wait one more day to get a response on my car. I get messaged the next day that my car is ready. Salvador tells me that the first technician that worked on my car gave up so that is why my car was held for so long. My car then had to be handed off to another technician. This technician figured out the issue, which Salvador said was 'actually quite simple, it shouldn't have taken this long'. He then gave me a packet of papers, explaining that I can find all the information in there. I paid about 215.00 for the services, a price I do not think was worth the service I was given. I think at the very least, for the circumstances my car was in, I could have been given any sort of update.Excellent customer service!
by Thomas Grauzer on 10/15/2022I was very pleased with the customer service that Kia of South Austin provided. They arranged for a Lyft driver to take me home, and again to pick me up when my car was ready, at no extra charge to me. As for the work done, they made good… recommendations for maintenance needed, and got the work finished reasonably quickly.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Service is always great!
by Victoria on 09/30/2022The service is always great! As a new Kia owner, the team always takes care of my vehicle.Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Kia of South Austin invites you to visit our new and used dealership in Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Kia cars and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area’s most trusted Kia dealers.
ESPAÑOL
Kia of South Austin le invita a visitar nuestro concesionario de autos nuevos y usados en Austin, TX. Visítanos hoy para carros Kia y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Kia en el área Austin.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we're happy you found David to be so supportive during your experience here at Kia of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Nyla Silvester on 06/06/2024