Kia of South Austin

I initially brought my car to KIA thinking that the problem I have would be fairly simple to solve. I was told I'd have to leave my car there for 14-20 business days maximum. During this period I would get a call giving me the diagnostic on my car. At the 15 business day mark, I began to call KIA to try and get some sort of update, I was constantly put on hold and told that Salvador, the guy assigned to my car, was not available. I wait the full 20 business days, to no update. It nears a full month without my car, and I have had no calls, text, or email. I call KIA once, then twice, and receive no response. I'm constantly re-directed to Salvador's voicemail, or even Jeremy's, the KIA sales supervisor. I finally go to the dealer in person to be told that yes I was gonna get called, that my situation is complicated. I'm told to wait one more day to get a response on my car. I get messaged the next day that my car is ready. Salvador tells me that the first technician that worked on my car gave up so that is why my car was held for so long. My car then had to be handed off to another technician. This technician figured out the issue, which Salvador said was 'actually quite simple, it shouldn't have taken this long'. He then gave me a packet of papers, explaining that I can find all the information in there. I paid about 215.00 for the services, a price I do not think was worth the service I was given. I think at the very least, for the circumstances my car was in, I could have been given any sort of update.