Customer Reviews of Kia of South Austin
Review type:
Great
Great
by Willyt123 on 06/05/2024David was awesome, thanks very much.Hello, we're happy you found David to be so supportive during your experience here at Kia of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Only came for maintance
by Robcho512 on 05/17/2024Booked an appointment for routine 30,000 k mile and after picking up my vehicle found scratches on the drivers side door. Not just small ones they appeared to be purposeful from some type of circular motion. I complained to the rep and he… said he would follow up with his boss the next day. I’m very disappointed that this occurred as I never have issues with vehicles at a dealership. So far no resolution has come of this.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
12k Service
by Beatriz on 03/30/2024Always great staff and communication at all time.Thank you for being our customer, we appreciate your kind words!
Great! Really nice and thorough.
by Kde00047 on 03/27/2024Really nice staff. Very thorough. I’m pleased with the service and it went fast. Highly recommended.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Recall
by Vickie126 on 03/12/2024Took my car in for recall. My appointment was at 10:00am. Discovered I needed brakes as well and added an oil change. All service was completed in approximately 2 hours. The young man in the service dept was very helpful as well.We're glad to hear that your service appointment for the recall, brakes, and oil change was completed promptly and efficiently! Providing timely service and addressing additional needs is our priority, and we're pleased that our team could assist you effectively. Thank you for your kind words about the young man in the service department as well. We appreciate your business and hope to serve you again!
Great Service Appointment
by cooperdel on 03/12/2024Went in for an oil change. Was taken care of from the moment I arrived. Work was quick and I was updated continuously. Rudy, my service manager, did a great job throughout.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Friendly and Accommodating Service
by isaxxx m on 02/29/2024The waiting room was clean and comfortable, the wait was not long at all, especially compared to the ridiculous wait times for an appointment at the other KIAs in the greater San Antonio area, and the employees were very knowledgeable,… polite, and accommodating.We're pleased to hear that your experience at our dealership was positive, from the clean and comfortable waiting room to the reasonable wait times. It's great to know that our employees were knowledgeable, polite, and accommodating. We appreciate your business and look forward to serving you again in the future.
Flat tire on a new vehicle - my responsibility?
by CGDaniels on 02/28/2024I recently visited the Kia service center after experiencing a flat tire, less than two months after purchasing a new car from them. Despite my hopes for a quick and understanding resolution, I was met with the disappointing reality that… the tire could not be repaired and instead, I was required to purchase a new one. While I understand that sometimes replacements are necessary, I couldn’t help but feel let down by the situation, especially considering the car’s recent purchase. The service was efficient, but this experience has certainly dampened my enthusiasm. I’ve rated the service with two stars out of five, reflecting my mixed feelings about the quality of customer care and the resolution provided for what seemed like a premature issue.Thank you for your feedback about this inconvenience you experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Kalani Asido, General Manager kasido@Kiaofsouthaustin.com
Kia dragged their feet
by Kylethegoof on 02/17/2024On Saturday, January 13, I dropped off my Kia Soul for service after it had been stolen and recovered. Nearly two weeks later, they contacted me asking me to override my insurance so they could charge me for extra work, explaining that no… parts could be ordered and no work begin until I agree to their unapproved work. Nearly one month after they received my car, on Thursday, February 8, they told me they reached an agreement with insurance and would order parts/begin work and they promised the car ready by Saturday, February 10. On Saturday, they let me know they were still waiting for one part, which would come Wednesday, and they would have the car ready that day. My contact at Kia South Austin was Johnathan Talley. According to reports from my insurance agent, he was never in the office when she called or stopped by. And after he told me I could finally pick up my car on Valentines Day, he failed to communicate with his staff that I was paying through insurance, who had left them a check, so the lady at the desk tried to charge me the full amount. When I collected my car, there was a damp rag and a large piece of cardboard in the back seat that had not been present when I left the car with them.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for your feedback about this inconvenience and the lack of communication because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Kalani Asido, General Manager kasido@Kiaofsouthaustin.com
Oil Change
by Melody C on 02/16/2024Johnathan Talley customer service was asked excellent.. He was polite and was able to answer every questions I had about my car…We're delighted to hear that Johnathan provided excellent customer service and was able to answer all your questions about your car. Politeness and knowledge are crucial aspects of a positive customer experience, and we're glad he met your expectations. Thank you for choosing us, and we look forward to serving you again in the future!
Service
by OLIVIA A on 02/02/2024Rudy was helpful and prompt and took the time to explain and follow up with me about what services my car needed. I haven’t finished all that needs to be repaired yet because they needed to order a part to be delivered, but so far so good!We're pleased to hear that Rudy was helpful and prompt, and took the time to explain and follow up with you about the services your car needs. We appreciate your positive feedback. Thank you for choosing our dealership!
Replaced Rearview Mirror and Installed Auto-Dimming Mirror with HomeLink
by DavidATX48 on 01/31/2024KIA of South Austin did a great job installing the Auto-Dimming Mirror with HomeLink to my 2024 KIA Niro Hybrid. The Parts Manager, JP, was very helpful in getting the parts in two days, and it took only an hour for the Service Department… to install the new rearview mirror at a reasonable price.We're delighted to hear that KIA of South Austin provided excellent service in installing the Auto-Dimming Mirror with HomeLink to your 2024 KIA Niro Hybrid. It's great that the Parts Manager, JP, was helpful in getting the parts quickly, and the Service Department efficiently completed the installation at a reasonable price. We appreciate your positive feedback and hope you enjoy the upgraded features of your vehicle!
Worst experience
by Jacosch on 01/19/2024Worst experience I have ever had at a dealership service department! They had my car for a warranty issue which they said would take 2 weeks, it took a month. We had to call our service advisor several times to get an update and eventually… just called the service department because he would not return calls. When my husband was finally able to pick up our car it took forever for them to get it. We found out why when my husband stopped to get some lunch after picking it up, he turned the car off and when he tried to turn the car back on it wouldn't start. Instead of telling him the battery was dead and needed to be replaced they let him drive away and get stranded at the next place he stopped. The whole experience was terrible and I will never take my car there again!!!Jacosch, I apologize for this delayed response, but wanted to thank you for your feedback about this because this should not have happened and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Kalani Asido General Manager Office 512.444.6635 kasido@Kiaofsouthaustin.com
Best customer service
by Marisol on 01/06/2024Best customer service and fast performance.Thank you for the kind words! We are excited to hear that we were able to provide you with the best experience!
Excellent Service Experience
by Shawn B on 01/04/2024I brought my new Telluride in for an annoying little rattle in the headliner after easily scheduling an appointment on line. Jonathan Talley was very courteous and patient in checking me in and seeing that I had a ride home. The service… crew fixed the problem expeditiously and I was updated with their progress. I couldn’t be happier with the customer service I experienced from Jonathan and the Kia of South Austin Service department.It's fantastic to hear that you had a great experience and that Jonathan provided courteous assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Excellent Service by Rudy Montalvo
by D Roberts on 01/02/2024We went to this dealer for an oil change and a multi point inspection and Rudy Montalvo waited on us. He was knowledgeable and thorough and kept us caught up on reports from the diagnostics. We are so glad he was there and we will… definitely return and ask for him.It's fantastic to hear that you had a great experience and that Rudy provided knowledgeable and thorough assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
The BEST service!
by Kitty75 on 12/31/2023Wonderful customer service, and they are so organized, and I love the free car wash!We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great service at Kya of South Austin
by Carlitos on 12/28/2023We didn’t spend much time waiting during checkin and checkout. Staff was quick and helpful.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Auto repair
by Elderly- on 12/21/2023Thank you Anthony for the prompt service you given to me I greatly appreciate it 👌🏾👍🏾🙏🏾It's fantastic to hear that you had a great experience and that Anthony provided prompt assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
One Star is Too Generous
by SouthATXNoMo on 12/18/2023I had my Soul towed to Kia of South Austin around September 22. Over the course of the next several weeks, I called the service department about five or six times asking for an update. Every time the service advisor Sal was busy and could… not take my call. Every time I left a message asking for a call back. I even started asking the service manager to call back instead. I got nothing but radio silence. It wasn’t until December 7 that I actually reached someone. The ONLY way this was possible was due to the fact that I resorted to calling Kia Corporate Consumer Affairs and somehow they magically reached the “service” department for me. Despite this lemon of a vehicle 2015 Soul going into limp mode for the fourth time, the vehicle barely misses meeting the criteria for an engine replacement… so far. After being at the “service” department for almost 12 weeks and not hearing a word or receiving a call back, I was ultimately informed that a bearing clearance test was performed on October 2 AND such test was the ONLY diagnostic they needed to do. The results of such BCT warranted a combustion cleaning only and I was told that there was a 50-75% chance that would fix the issues with the (well-known) engine problems of this Soul. I could have had my car back on the road the first week of October, but instead I had to arrange for rides and for Ubers and an alternate vehicle for the primary driver of the Soul (my daughter, who is in college in a different city). I will say Cesar the asst service mgr was pleasant and patient. However, when I picked up the vehicle, the worker who assisted me was sitting right next to Sal, the supposed service advisor. Sal heard my conversation, even contributed to it by talking to his coworker…but never said one word to me. He knew the situation. The incredible lack of effort or care and likely incompetence of Sal was what left me in a silent void for over two months and he didn’t have the decency to even address me or apologize for the horrible “service” he provided.. or didn’t provide. My advice: Avoid Kia of South Austin at all cost.Service
by Customer on 11/27/2023Excellent. Timely and professional service.We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Kia of South Austin invites you to visit our new and used dealership in Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Kia cars and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area’s most trusted Kia dealers.
ESPAÑOL
Kia of South Austin le invita a visitar nuestro concesionario de autos nuevos y usados en Austin, TX. Visítanos hoy para carros Kia y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Kia en el área Austin.
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Hello, we're happy you found David to be so supportive during your experience here at Kia of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Nyla Silvester on 06/06/2024