Kia of South Austin

On Saturday, January 13, I dropped off my Kia Soul for service after it had been stolen and recovered. Nearly two weeks later, they contacted me asking me to override my insurance so they could charge me for extra work, explaining that no parts could be ordered and no work begin until I agree to their unapproved work. Nearly one month after they received my car, on Thursday, February 8, they told me they reached an agreement with insurance and would order parts/begin work and they promised the car ready by Saturday, February 10. On Saturday, they let me know they were still waiting for one part, which would come Wednesday, and they would have the car ready that day. My contact at Kia South Austin was Johnathan Talley. According to reports from my insurance agent, he was never in the office when she called or stopped by. And after he told me I could finally pick up my car on Valentines Day, he failed to communicate with his staff that I was paying through insurance, who had left them a check, so the lady at the desk tried to charge me the full amount. When I collected my car, there was a damp rag and a large piece of cardboard in the back seat that had not been present when I left the car with them.