Henna Chevrolet
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Customer Reviews of Henna Chevrolet
Review type:
Truck purchase
by Jgarza7250@ on 09/12/2023
Awesome buying experience, did my homework before purchasing, told Neil what I was looking for and they had it in stock. Dean made the purchase smooth and explained all my options and warranties. I think I was there maybe an hour. Fastest… buying experience ever. Thanks to Dean and Neil.
17 reviews
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Truck purchase
by Jgarza7250@ on 09/12/2023Awesome buying experience, did my homework before purchasing, told Neil what I was looking for and they had it in stock. Dean made the purchase smooth and explained all my options and warranties. I think I was there maybe an hour. Fastest… buying experience ever. Thanks to Dean and Neil.Henna Chevy is Great
by Roney D on 05/09/2023They made me a great deal on a new Silverado HD. No back and forth like some other dealers. No markups.Great customer service
by FlorezCrew on 01/25/2023Would highly recommend Henna Chevrolet to anyone looking for a new vehicle, or to have a vehicle repaired. From Abby to Randall to the technicians. Fast, courteous, and professional nothing else needs to be said.Exceptional buying experience
by GregGomes on 12/14/2022Pleasant, professional, friendly and accommodating . An experience that everyone would enjoy in purchasing a vehicle.Henna Chevrolet Service Department
by Fred E. on 04/07/2022Randall, the Service Rep was great in explaining things as usual. Harvey Ward is an awesome driver to take people back to their houses. He is a good driver and very personable. Kelsy at the checkout was very helpful in general and in… applying my Chevy Reward Points.Good Dealer
by AustinBolt on 05/05/2021Low pressure, good allowance for my trade (after one pass at a shockingly low number), good interest rate for my 'fair' credit.Bad Quality and Bad Service
by ZenaidaMejia on 06/19/2019updated 06/27/2019I bought a brand new 2017 Chevy Traverse in 2017. I was happy with my purchase until I noticed the material on the door and the dash developed bubbles, which I was surprised being that the vehicle is only 2 years old. Being in Texas, I… assumed the material would withstand the Texas heat, but apparently no. There was no explanation given to me as why this happened or how it would be fixed. The only conclusion is that there was a manufacturer defect in the door and dash material since we know it should be able to withstand normal weather conditions in Texas. When I was able to bring this to the attention of the customer service department at Henna Chevrolet where I originally purchase the car their only solutions that was offered to me was to pay $650 for the repairs or replacement- they wanted me to pay something should be cover under manufacture warranty. When I spoke to a Senior adviser, she said for me to get it fixed and then she would decided how much they would help if at all. I think it is unreasonable to believe I should pay for an obvious manufacturer defect. I am very dissatisfied with the way they handle this situation. Would you go back to this car dealer if this were to happened to you? or Would you pay for something that should be cover under manufactured warranty and then hopefully they would help you after the fact? I have been happy with Henna Chevrolet up to this point. They took almost a month to come back with no results of how you would help me, and then just tell me to pay for it and maybe then they would do something for me. I have made many recommendations to friends to buy vehicles at this dealership, but after this encounter and no real solution to my still defective doors and dash, no more.Easy and quick!
by Chad W. on 12/28/2018updated 01/04/2019I went in with a specific SUV and the sale price listed online as well as a pre-approval letter from my bank. This was the easiest car buying experience I've ever had.Oil change
by Elizabeth on 12/19/2018updated 12/27/2018Had an appointment but dealerships was packed. Took an extended amount of time. The young lady at the front desk was helping and she also assisted in checking me out properly. The service adviser Brad didn’t have a lot of contact. I like… the business.Happy With Henna!
by Miguelito on 11/07/2017I was able to get service completed quickly and accurately with Henna. Very happy with them.When is an appointment NOT an appointment?
by TonyCoop on 08/20/2017Made an appointment using their on-line system. Received a confirmation e-mail. When I arrived (as scheduled)... no Appointment. They did the oil change anyway... took 3 hours! Sent an email to the service line manager... no… response. Sent an email complaining about no response to the service center manager. no response. Sent an email to the General Manager, he sent back "Sorry". Hope you'll come back again soon. Not happening. Henna's commitment to customer satisfaction and service is simply appalling.Worth the Drive from Houston
by tdotson on 05/31/2016updated 07/05/2016It was top notch. I worked with the internet sales department and was able to negotiate trade and new car values prior to arrival. I felt both prices were acceptable and I was satisfied. Levi and Fernando made the experience quick a fun… .. best car buying experience ever. Fernando in the finance department was excellent in working financing and going over added coverage for my vehicle. I traveled over 2hrs from Houston to Austin as they offered the better deal than my local dealerships. It was worth the drive and I would make it again.Fair and easy Service
by bandit55 on 10/08/2015Service was fast and easy. They completed the repairs within the time promised.2 Suburbans & 9 Yrs of Business - Henna Lost A Customer Today
by upsetnaustin on 01/26/2010I've purchased 2 suburbans over the past 9 yrs at Henna. I have a new service manager and certainly did not feel as if my issues were of any concern to him. The dashboard on my 07 suburban is cracking in 2 different places. Although I spent… $1800 on the total care warranty up to 100k miles, they're not covering the dash & expect me to pay 50% ($800). For the 2nd time the chrome is peeling off door handles & cut my kids hand. Approximately 18 months ago (the 1st time the handles started peeling) they were replaced by the previous service manager at no cost to me. I am now told that it has to be processed through my warranty and I have to pay the deductible..it's a $50k car we're talking about. Where's the quality? Where's the safety guarantee? Where's the customer service? How many times will I have to pay to have handles replaced that will continue to peel? [violative content deleted] HENNA CHEVROLET "STANDS BY YOU" UNTIL THEY MAKE THE SALE...THEN YOU'RE ON YOUR OWN! If you purchase from Henna..GOOD LUCK! Hope you have a LOT of free time to fight for what you believe is fair because the dealership could care less!Part department
by croom74 on 06/09/2009Called to try and get part number for my 99 Astro van. The person from parts will provide price and availability but not the part number. H's reasoning was "... he's a commission employee and customer trys to get the part number and get the… part cheaper from some where else ... therefore; he's not giving out the part number...". I don't appreciate that they are the "offical" source of part number and hold on to the information to make customer pay the exterme inflated part price. I happened to bought my Astro there when it was new. I'm trying to save money and repair it myself in this economy. Needless to say, I'm extremely disappointed with the service ... even we all contribute and "own" part of GM now.This place is great
by mscrybaby on 02/09/2009I had just left another dealer where I was treated like crap and pulled in looking for a purple Explorer that was advertised in the Statesman. I found the Explorer and Richard. Richard was my salesman and he came across as overbearing… with the way he was talking until I realized he seemed to really car about me and getting me in the right car. We started the Explorer and found that it really was not a good match to me, even though I love Explorers. As I was looking over the other vehicles Richard was pointing things out to me that I would not expect any employee to show like the oil leak under one SUV I liked. I found a truck that called out to me, Richard and I test drove it and I was in love and he even stated it was a vehicle he would let his daughter drive. I love my truck, I should have it tomorrow, Richard made sure it passed inspection and is not raising the purchase price to cover the worked needed to make it pass. Richard made this who day a positive event and we were destined to meet Richard and to find the right truck for me. If you are looking for a good used car go to Henna and request to talk to Richard, he will make everything perfect for you too.Excellent purchase experience!
by mikmurphy on 09/09/2011updated 06/02/2025My preferred truck is a GM half-ton extended cab 4x4 with a long bed. However, when I started looking to replace my 2000 Silverado, I found very few 4-wheel drive 1/2 ton long-beds to choose from. One of them happened to be on the Henna… lot, so in early July I went to check it out. I test drove it, told sales guy Lahn Whatley that I'd mull it over and perhaps make an offer. I emailed an offer July 2, and Lahn countered with one that was about $600 more than my offer. I told him I'd wait for the moment. Aug. 30, I emailed Lahn to see if my original offer would be accepted, since most dealerships start running end-of-model year sales for the Labor Day weekend. Lahn called me to say they could work with me on my original offer, so we set Sept. 1 at 10 am for me to come pick it up. I arrived at 10, met with Lahn, who had everything all set up. He turned me over to the new vehicle advisor, who took me out to the truck and went over the features of how everything worked. He also helped get me set up with the Onstar service. Next, Lahn introduced me to the finance officer, where we went through all the various paperwork associated with the sale and transfer of any new vehicle. That went quickly and smoothly; and 45 minutes later, I was saying farewell to Lahn and headed for a great new ride. The whole experience went smoothly, professionally, and quickly; and I would happily recommend Lahn and the folks at Henna to anyone serious about buying a new vehicle. All in all, this was the best new car buying experience I've ever had.
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