Henna Chevrolet
Dealership Sales Review
My preferred truck is a GM half-ton extended cab 4x4 with a long bed. However, when I started looking to replace my 2000 Silverado, I found very few 4-wheel drive 1/2 ton long-beds to choose from. One of them happened to be on the Henna lot, so in early July I went to check it out. I test drove it, told sales guy Lahn Whatley that I'd mull it over and perhaps make an offer. I emailed an offer July 2, and Lahn countered with one that was about $600 more than my offer. I told him I'd wait for the moment. Aug. 30, I emailed Lahn to see if my original offer would be accepted, since most dealerships start running end-of-model year sales for the Labor Day weekend. Lahn called me to say they could work with me on my original offer, so we set Sept. 1 at 10 am for me to come pick it up. I arrived at 10, met with Lahn, who had everything all set up. He turned me over to the new vehicle advisor, who took me out to the truck and went over the features of how everything worked. He also helped get me set up with the Onstar service. Next, Lahn introduced me to the finance officer, where we went through all the various paperwork associated with the sale and transfer of any new vehicle. That went quickly and smoothly; and 45 minutes later, I was saying farewell to Lahn and headed for a great new ride. The whole experience went smoothly, professionally, and quickly; and I would happily recommend Lahn and the folks at Henna to anyone serious about buying a new vehicle. All in all, this was the best new car buying experience I've ever had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes