Henna Chevrolet
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Dealership Service Review
service Rating
When is an appointment NOT an appointment?
Written byon 08/20/2017
Made an appointment using their on-line system. Received a confirmation e-mail. When I arrived (as scheduled)... no Appointment. They did the oil change anyway... took 3 hours! Sent an email to the service line manager... no response. Sent an email complaining about no response to the service center manager. no response. Sent an email to the General Manager, he sent back "Sorry". Hope you'll come back again soon. Not happening. Henna's commitment to customer satisfaction and service is simply appalling.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No