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Henna Chevrolet


8805 N IH 35, Austin, TX 78753 (map)
Today 8:00 AM - 8:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
2 Suburbans & 9 Yrs of Business - Henna Lost A Customer Today
Written by upsetnaustin on 01/26/2010

I've purchased 2 suburbans over the past 9 yrs at Henna. I have a new service manager and certainly did not feel as if my issues were of any concern to him. The dashboard on my 07 suburban is cracking in 2 different places. Although I spent $1800 on the total care warranty up to 100k miles, they're not covering the dash & expect me to pay 50% ($800). For the 2nd time the chrome is peeling off door handles & cut my kids hand. Approximately 18 months ago (the 1st time the handles started peeling) they were replaced by the previous service manager at no cost to me. I am now told that it has to be processed through my warranty and I have to pay the deductible..it's a $50k car we're talking about. Where's the quality? Where's the safety guarantee? Where's the customer service? How many times will I have to pay to have handles replaced that will continue to peel? [violative content deleted] HENNA CHEVROLET "STANDS BY YOU" UNTIL THEY MAKE THE SALE...THEN YOU'RE ON YOUR OWN! If you purchase from Henna..GOOD LUCK! Hope you have a LOT of free time to fight for what you believe is fair because the dealership could care less!

  • Recommend this dealer? No

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