Customer Reviews of First Texas Honda
Review type:
Great Service Experience
by Chung on 07/25/2025Very smooth experience getting my oil change, annual inspection and a recall done, well before the promised time.Need more explanation
by KC on 06/28/2025I need more explanation on recall did not cover AC fix. Over-estimate on services. I feel like I got ripped off throughout now.KC, thank you for taking the time to share your feedback. We're sorry to hear that your recent experience left you feeling this way—that’s certainly not the standard we strive to uphold. Unfortunately, without a first and last name associated with this review, we’re unable to locate your visit details in our system to better understand what happened. We’d appreciate the opportunity to speak with you directly and clarify the concerns regarding your recall and service estimates. Please feel free to contact me at Jason.Kelly@firsttexashonda.com so I may better understand your experience. Thank you again and I look forward to your email. - Jason Kelly, Service Manager
Exceptional Service!
by Cristina on 06/24/2025They offer a coffee bar where you can also get snacks, for free! Their waiting area also has some arcade games. They offer you a loaner car if you need one. It’s great! I brought our car in for them to work on a recall issue and was already… dreading having to leave my car there for a couple of days but Will, our specialist, said he’d try to have it done that same day and they did!!!!Cristina, thanks so much for sharing! It’s awesome to hear Will and the team went above and beyond to get your car taken care of quickly — and that you enjoyed the coffee, snacks, and arcade games while you waited. We love making the service experience comfortable and fun! :) - The Team at First Texas Honda
William Brown is the best in Texas!
by Jenn D on 05/29/2025William was pleasant and informative from the very beginning. He provided me suggestions and advice so I can make the best determination with what services I wanted at the time and prepared me for the future. I love Honda and so far… William Brown is the best in Texas!Jenn, thank you for selecting us to assist with your vehicle servicing needs! We're delighted to know that William delivered an impeccable experience from start to finish. Should you need anything from us in the future, we're here for you! :) - The Team at First Texas Honda
Great service experience
by Maria G on 05/21/2025updated 05/27/2025Great service and car repair experience from tire specialists Hurtado, service advisor De La Cruz, technicians and front desk personnel. Very knowledgeable and professional to explain required service and repairs. The service that I had… received in First Texas Honda at Steck Ave. is the reason I always buy Honda cars.Thank you for the kind words, Maria! It was our pleasure to serve you and we look forward to welcoming you back next time. :) - The Team at First Texas Honda
Great service
by Fang on 05/12/2025They really working hard to improve the service quality feels like. The overall experience has been really improved from my last visit. I have been working with Dylan for couple times. He is doing great.Fang, thank you for noticing the improvements—we’ve been working hard to provide a better experience, and it’s great to hear that it’s showing! We’ll be sure to pass along your kind words to Dylan. We appreciate you coming back and trusting us with your vehicle. :) - The Team at First Texas Honda
Great experience!
by Anish on 04/28/2025Hunter, the service advisor, really made it an easy and great experience. Clearly explained what was needed, quick and easy communication, checked me in quickly and kept me up to date on all required communications. Helped answer all my… questions - highly recommend!Anish, thank you so much for the kind words! We’re thrilled to hear that Hunter provided you with such a great experience. Clear communication and excellent service are top priorities for us, and it’s great to know that Hunter made the process smooth and easy for you. We appreciate your recommendation and look forward to seeing you again! :) - The Team at First Texas Honda
Service provided
by Allison woos on 04/03/2025Ty Winn did an exceptional job. I was in an out fast As always Service is greatAllison, thanks for the great feedback! We're so glad Ty Winn took excellent care of you and got you in and out quickly. It's always our goal to make service smooth and efficient. :) - The Team at First Texas Honda
Ls cry maintenance
by Luis Sirvent on 02/06/2025Ty Winn excellent work and advice ro provide maintenance to my CRV.Luis, thank you for selecting us to assist with your CRV's servicing needs! We will be sure to relay your kind sentiments to Ty and the team. Please let us know if there is anything we may assist with in the future! :) - The Team at First Texas Honda
Made my car whole again!
by LG Wright on 01/23/2025Excellent customer service. Was able to fit me in without an appointment and took care of my needs.LG, thank you for the positive feedback! We’re glad we could accommodate you without an appointment and take care of your needs. We appreciate your kind words and look forward to assisting you again in the future! :) - The Team at First Texas Honda
Really
by E J on 05/09/2023Took vehicle in at appointment time for occasional start issue. Was told nobody would look at vehicle for 24 to 48 hours. Why bother with appointments if this is how things happen here??EJ, thank you for your review. Our team is constantly hard at work to achieve the highest standards, so it's saddening to see that your experience did not reflect this. We understand your disappointment with the delay in addressing your vehicle's problem despite having an appointment. We strive to provide prompt and efficient service to all our clients, and we acknowledge that we fell short of your expectations on this occasion. I'd appreciate the opportunity to discuss this with you more, and I hope you will contact me directly at Naji@firsttexashonda.com so I may be of further assistance. Thanks again and I look forward to your email. - Naji Abi-Habib, General Sales Manager and Assistant General Manager
Great job
by Federico on 06/23/2022Service was prompt and efficient. I was informed about what was needed and what was optional. No pressure to make decisions.Federico, this is exactly the kind of feedback we love hearing! Thank you for taking a moment to share some kind and thoughtful words for our team. We look forward to welcoming you back again in the future! :) - The Team at First Texas Honda
Excellent Service
by VRod on 06/21/2022Thanks Bobbie for taking time to explain pricing, process and questions I had. Appreciated it very much!VRod, the pleasure was all ours to assist! We are overjoyed to see that Bobbie went above and beyond to make sure you had a top-notch experience from start to finish. Thank you for visiting us, and please let us know the next time we can be of assistance! :) - The Team at First Texas Honda
2019 Pilot Routine Service
by Scott on 06/18/2022Excellent service, professional staff.Scott, we love to hear it! Thanks so much for sharing some generous feedback for our team, we appreciate it more than you know! :) - The Team at First Texas Honda
George
by George on 06/14/2022Excellent serviceThanks for supporting what we do here, George! We're delighted to see that you enjoyed everything our service department had to offer. :) - The Team at First Texas Honda
Oil and Filter Change
by First Texas Honda on 06/10/2022I had a very pleasant experience at First Texas Honda. My service adviser, Anthony Herrera, was knowledgeable and courteous. He went beyond the call of duty to explain features in my car that I did not know before. One of the reasons that I… keep coming back to First Texas Honda is because they have excellent service advisers like Anthony Herrera.Wow, thank you so much for leaving this raving review for Anthony! He is a true asset to our team, and we will be sure to pass your kind words along to him. We appreciate your support and hope to see you again in the future! :) - The Team at First Texas Honda
Basic service
by Cesar Burgueno on 06/09/2022Only required basic service.Cesar, thank you for choosing us to assist you with your vehicle's servicing needs! Please do not hesitate to let us know if there is anything we can do to help in the future. :) - The Team at First Texas Honda
Jay Jank never disappoints!
by Mark M on 06/07/2022I have been working with Jay Jank for 8 years now. He is the best !!Mark, it is fantastic to see that Jay has taken great care of you and your vehicle through all the years! Thank you so much for your continued support, it means the world to us! :) - The Team at First Texas Honda
Excellent Service As Always!
by Sarah on 06/03/2022I always get superior service at this dealership. They are prompt, notify me when additional repair are needed or recommended and they thoroughly explain why repairs are needed. Their coffee bar is wonderful too!Sarah, nothing makes us happier than seeing reviews like this from awesome clients like yourself! It was great being able to assist you with your vehicle's servicing needs, and we're glad to see that you enjoyed the cafe as well. Thanks for choosing us, we'll see you next time! :) - The Team at First Texas Honda
Another great service
by Stephanie on 05/31/2022I brought my Fit in for routine maintenance. A smooth, thoughtful experience from booking an appointment time though Carlos walking me through my multi-point inspection.Stephanie, thank you for choosing us to assist you with your Fit's servicing needs! It's great to see that Carlos really went above and beyond to deliver an impeccable experience. :) - The Team at First Texas Honda
Good Service, Quick in and out
by Uzair Rahim on 05/26/2022I had a Sunday morning appointment which is very convenient because I didn’t have to take time off from work during the week. Quick in and out, good service.Uzair, it was great being able to assist you with your vehicle's servicing needs! Thank you for choosing us to be your favorite, it means so much to have your support. :) - The Team at First Texas Honda
Locally owned and operated – We’re All About Austin! Come visit First Texas Honda, where we are known for our extensive inventory options and outstanding customer satisfaction.
When you visit us for your Service needs, take advantage of our offerings such as:
• Free, multi-point service and trip inspections
• Complimentary car wash
• Complimentary coffee and snack bar with full-time barista
• Complimentary loaner vehicles with appt
• Honda Factory Certified Technicians
However, we consider ourselves more than just a dealership. For motorists in Austin, Georgetown, Round Rock, Cedar Park, and San Marcos, we are a part of the community as well. Visit us online or on social media to see all of our community outreach!
We hope you’ll consider First Texas Honda for your next car and find the car buying experience you deserve. With a long history of serving Austin drivers, our goal is to meet all of your needs while showing you the value of working with a true local dealership.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Chung, thank you for sharing your experience with us! We’re so glad to hear that your oil change, inspection, and recall service were completed smoothly and ahead of schedule. We appreciate your trust in our team and look forward to assisting you again in the future! – The Team at First Texas Honda
by First Texas Honda on 07/25/2025