Customer Reviews of First Texas Honda
Review type:
Great service
by Bill Henderson on 05/31/2025
Unlike another local dealer (owned by an equity fund) this dealership actually is happy to do oil changes, warranty repairs, and other less profitable services. Their calendar is "not full for weeks" for services and was so easy to get a… quick appointment for servicing. I was impressed with their use of technology - photo scanning the entire car upon entry, providing a video review and recommendations by the mechanic that included the motor and undercarriage (tires, brakes, etc.). I'm so glad I chose to buy the car (and 3 previous ones) and secure all servicing through First Honda!!
921 reviews
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Amazingly Helpful
by BevLuna on 11/10/2020If I could give Cody Penna a rating higher than five stars -- I would. He worked with Honda to help when my catalytic converter failed early. Cody went above and beyond to assist. Awesome service!Service for 11/4/2020
by Mitch on 11/10/2020Very professional and timely.11/6/2020 Service
by Howard Lindemann on 11/08/2020As with all my experience with Fred and others at First Texas Honda, service was excellent. The only difficulty I had (and this had happened before) is that my service contract was not applied. When I pointed this out it was quickly… corrected and credit was applied for covered items.Great
by Suman on 11/06/2020Good service , on time and very good customer careExcellent Service
by DMS on 11/02/2020I've been using First Texas Honda for years, even when they were at their old location. The repair service has been quick and priced fairly. They are good about informing you of upcoming service needs without pressuring you to have it done… immediately.Fred is the BEST!!!
by Elizabeth on 11/02/2020Fred Mathis is great! He made my experience today at Honda Service center flawless. So much so, that I was in a great mood the rest of the day. I was bit late for appt, Fred said no problem, was really understanding about it. I was having… hectic morning with work, which totally got diffused the moment I showed up. I grabbed a coffee and sat outside. Fred checked in once, to give me a heads up and listened to my, what I thought some might think weird request, and was so great about it! He did not make me feel weird or stupid at all for asking. Thank you Fred!!!2016 Honda Odyssey Code 030 error
by david b on 10/29/2020The shop diagnosed the problem as oil leaking into plugs requiring replacement of piston rings 1, 2, and 3 at a repair cost of $4000. I am not sure if the repair quote is competitive or not. I chose not to get the work done at the… dealership to pursue other options. Vehicle only has 80,000 miles. The shop was clean and professional and offered a loaner car while I waited on diagnosis and information on potential new vehicle trade-in from the dealer.Repair of my 2010 Honda Crosstour
by Barbara Davis on 10/29/2020The service person I spoke to over the weekend when I realized my car was breaking down was very helpful in advising me what was probably wrong and problem-solving as to how to get my car in for service. After the car was towed to them my… service manager at that time was helpful in getting repairs handled in a timely manner, as well as some extra effort on their part to handle something I would normally have had to do to get my car ready for inspection. Because of my age and Covid risks I was grateful that they provided a concierge to bring my car back and park it in front of my home.ms
by car buyer on 10/20/2020J Robinson was polite and not pushy and explained everything clearly I would refer others to him I was that pleasedVery professional, courteous and awesome staff!!
by Ashish on 10/08/2020I have visited here twice in last 3 months- one for regular service and another for battery replacement (under warranty). Both the times, I had taken appointments (even though walkins are welcome). Both times, the job was done… satisfactorily and there was clear communication on expectation of job done on car. I am pleased with their efficient system and professional staff.Great Experience
by Scott Ertresvaag on 10/07/2020Dalton made the entire experience enjoyable. He took the time to find out what was important to us when buying a car and found the perfect one. Very happy with the purchase and will definitely recommend.Great service!
by JenVO on 10/07/2020Honda at Steck and Mopac always does a great job explaining any issues they find during servicing. Fred is incredibly helpful, and I always appreciate the nice waiting area in the building.good service
by Jamie Cieri on 10/02/2020Friendly and efficientVery satisfied
by Excellent service on 10/01/2020work done and completed very quicklyGreat service even during pandemic
by Anthony on 09/29/2020First Texas Honda has been great over the years and kept that up even into the pandemic. Thanks!Great Service
by satisfied customer on 09/27/2020Excellent service from service advisor, AJ. Friendly, professional, and informative. Kept me fully advised.Great customer service
by Lorrie on 09/27/2020Even during the pandemic and social distancing, FTH really went out of their way to make me feel comfortable and provide excellent service. Our service agent Trudy was the best.First Honda of Texas Service experience wowed me.
by Harsh on 09/26/2020Awesome 👏🏻 First Honda of Texas Service experience. From Cody to Ivan you will receive top notch customer experience, right down to every minute detail. Wow!Drained Battery
by Uma on 09/20/2020First Texas Honda is a family owned business and they run it truly like one. Whenever I have been here, there are lots of employees and this time they even had a Guitarist play soothing music for the customers and folks around. It warmed my… heart to see them supporting local artists. They also have a high end cafe that makes coffee/tea/frapuccino talioring to the various needs of employees and customers with good snack options.Accountant
by Zimbini Xana on 09/16/2020Joseph Espinoza was incredible. He waited for almost an hour after closing for us to arrive and pick up our car. He took the time to explain the service provided as well as any recommendations needed. Overall amazing service. We are… extremely satisfied.Fantastic service
by Matt on 09/16/2020Great communication about the process, status, and work needed from start to finish. The customer experience was on par with Audi and bmw’s services.
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About our dealership
Locally owned and operated – We’re All About Austin! Come visit First Texas Honda, where we are known for our extensive inventory options and outstanding customer satisfaction.
When you visit us for your Service needs, take advantage of our offerings such as:
• Free, multi-point service and trip inspections
• Complimentary car wash
• Complimentary coffee and snack bar with full-time barista
• Complimentary loaner vehicles with appt
• Honda Factory Certified Technicians
However, we consider ourselves more than just a dealership. For motorists in Austin, Georgetown, Round Rock, Cedar Park, and San Marcos, we are a part of the community as well. Visit us online or on social media to see all of our community outreach!
We hope you’ll consider First Texas Honda for your next car and find the car buying experience you deserve. With a long history of serving Austin drivers, our goal is to meet all of your needs while showing you the value of working with a true local dealership.
What sets us apart
We're the largest volume Honda dealer in Central Texas and have the one of the largest Honda facilities for Sales and Service in the entire world!
Our Continental Cafe stands above the rest. This free amenity serves Service and Sales customers alike, offering a full-time barista to craft your favorite coffee beverage. Lattes, Americanos, Cold Brew, and more! We also offer snacks and pastries.
Our entire facility is dog friendly. We not only allow but encourage you to bring your pup! We have treats available for them and can even get them a pup cup from the complimentary cafe, just like Starbucks.
We boast a car buying experience that’s fast, fair, and friendly. Our hassle-free pricing system gets you into your new car quickly; our fairness priority ensures that you get the most competitive prices and receive significant savings.
We offer a variety of monthly specials to our customers. These can be located on our website under "New Vehicles" and "Current Specials". Regardless of your situation, let us assist you in finding the perfect new set of wheels.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish
Bill, thank you for sharing these kind sentiments with us! It was our pleasure to assist with your vehicle's servicing needs. We appreciate your continued support and look forward to seeing you again next time! :) - The Team at First Texas Honda
by First Texas Honda on 06/02/2025