BMW of Austin
Today 8:30 AM - 7:00 PM
Customer Reviews of BMW of Austin
Review type:
Write a review: Service
4 service reviews
Sort by:
Computer software turns car off while driving in traffic
by Unhappy X3 Owner on 11/16/2023This is the second time this year that the X3 has stopped in traffic and given the message that the car cannot be restarted because of a software glitch! We had it towed in and it sat for 10 days in line for service and then they charged… $468 even though it only had 34000 miles on it ($21 for the update and $450 for labor...) We brought it home and the service engine light was on so back to the shop for them to turn it off. It came right back on so back to the shop because an air vent was stuck open . BMW has a problem... We do not trust the car and do not wish to take it on the road!!!$170 to fill DEF
by collin8 on 06/23/2015I took my 2012 X5 in for services under the maintenance warranty. DEF was covered but because the oil had been changed they wanted $170 to change the DEF. I did it for 10$ myself. Then the liftgate was rattling. They said that they would… keep it for the week and give me a loaner. A a few days later I get a call that the truck is ready and to return their car. X5 has the same rattle and was obviously not road tested after the repair. I look at the repair sheet and it says that they used felt tape to fix the tailgate. Really guys... tape? So I have tape holding together my BMW.Penske set company to rip people & misrepresent
by jamred546 on 07/07/2012updated 06/06/2025Penske is owner, they sell extended services, in my case for over $6000, Penske BMW trained there service personal to lie, rip the customer off, hide behind the corporate umbralla, has very good show and tell show room but over charge and… do not honor the warranty, thus causes defect.see scott
by captsludge on 06/05/2014updated 06/06/2025current day bmw's are complex, scott in service is a superstar, he will take care of you and your baby!
About our dealership
captsludge, We're so glad to hear your great feedback! Thank you for sharing your experience while working with Scott, and for servicing your vehicle with us. We've noticed that you did not leave a star rating and wed love to see them! If you have a moment, would you mind leaving us a rating to reflect your experience? We would really appreciate it! Take care, BMW of Austin
by bmw_austin on 06/06/2014