Vandergriff Chevrolet
Customer Reviews of Vandergriff Chevrolet
Review type:
oil change
by allison on 05/26/2025reminder text was very heplful and everyone is professional and courteousGuess service
by Cartrell on 03/16/2025I received great customer service. I gained a well-rounded understanding of my vehicle needs.Thank you for your feedback! We're glad to hear that you received great customer service and gained a clear understanding of your vehicle's needs. We appreciate your trust and look forward to assisting you again in the future!
Oil change
by dorothy on 10/31/2024took my car for oil change and Joseph was great and assisting me and taking care of the car like he said he would. I am very happy with the service and the people that work there. I would never change I have been a customer for almost 20… yearsThank you for your wonderful review! We're so glad to hear that Joseph took great care of your vehicle and provided you with excellent service. It means a lot to us to have loyal customers like you for almost 20 years. If you need anything in the future, don’t hesitate to reach out. We look forward to continuing to serve you!
Excellent
by Ms Fedrick on 08/11/2024Professional, informative and quickThank you for your review! We’re thrilled to hear that you found our service professional, informative, and quick. Your satisfaction is our priority, and we’re glad we could meet your expectations. If you need anything else, please let us know!
Very good service at VanderGriff
by CCTexas on 05/26/2024VanderGriff Chevrolet has good mechanics and good servicepeople who provided me with what I needed me for my car.Thank you for your review! We're delighted to hear that you had a positive experience at Vandergriff Chevrolet and that our mechanics and service team were able to provide you with what you needed for your car. Ensuring that our customers' vehicles are well taken care of is a top priority for us, and we're glad to know that we met your expectations. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!
Service Department was polite and professional.
by dgutzmer on 02/28/2024It was my first time using Vandergrift Chevy Service. My service advisor was very detailed and made me feel comfortable. Even though I was just in there for a oil change and tire rotation, I felt at ease with the process. It did take a… bit over an hour, but I was not in a hurry and enjoyed the free coffee. They did a good job on my vehicle and were very friendly to me.Safety issue
by Safety issue on 02/23/2024On Feb 14, 2024, I had an oil change from Vandergriff Chevy n Arlington. I asked them 2 check the status of my battery. I was told they couldn't cuz I had an amplifier hooped up 2 it. Outside of that, I was advised my car was fine. While… driving the next day, I had a blowout. After taking it 2 the tire shop, I was told that the inside of 3 of my tires had worn down 2 the steel belts n could blow at any time. I must replace them 4 safety reasons cuz it's a serious accident risk. I purchased a set of tires cuz my wife or granddaughter ride with me ofter. I couldn't live with myself if I had an accident, n they were injured due 2 negligence or incompetence. My vehicle had 2 b lifted on a rack 2 complete an oil change. Even if it wasn't, I was told my vehicle passed inspection. Incompetence, negligence, or just don't care. Whatever the reason, this is unacceptable n could have ended very badly. I have purchased multiple vehicles from Vandergriff Toyota. I have serviced my vehcles at both Vandergriff Chevy n Toyota. I don't know what the future holds, but this doesn't sit right with me...2019 Silverado
by 19 Silverado on 09/06/2023Services people up front are outstanding, the mechanics or another thing. I have had bad experience with you all not connecting things back after working on my vehicle, this last incident the mechanic removed bolts to so call change my… transmission fluid which I still think it wasn’t done, and he didn’t replace all the bolts on the shield I have to prevent catalytic converter from being cut, and then tried to say it was like that when I showed up. I installed the catalytic converter shield myself and those bolts were there and you need a special tool to remove them. But, instead of asking me for the tool he tried to remove them and I’m guessing stripped them and cut them off. I will never use this dealership for service and I will let all my Veterans friends and patients at the VA hospital know that your service department can’t be trusted and my experiences.We are sincerely sorry to hear about your negative service experience. Your satisfaction is of the utmost importance to us, and we regret that we did not meet your expectations on this occasion. We take your feedback seriously and will be reviewing our processes to identify areas where we can improve our service quality and communication. We want to ensure that all our customers have a positive and hassle-free experience when visiting our dealership. If you would like to discuss your concerns in more detail or if there's anything specific you feel we can do to make amends, please don't hesitate to reach out to our customer service team. We are committed to addressing your concerns and providing a better experience in the future.
Vandergriff Collision
by carollk on 04/28/2023My car is beautiful again. Great staff. Great Service throughout the entire Vandergriff family!Thank you so much for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!
Thank you so much for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!
Ethical Service Expected
by Mambicamio on 02/04/2021First of all, I would like to begin by stating that the service was not a nightmare in terms of damage to my vehicle after the tire rotation. This is the only thing that makes me dread the maintenance appointment. I have had terrible… experiences with other dealerships of other makes that damage my wheels with the tire rotation. I have had to have my wheels repaired due to the extent of the damage. Now, with my Chevrolet dealership, the service was (almost) perfect. I wash the exterior of my Tahoe by hand so I know what cosmetic defects it has. I only noticed a small scratch near a lug nut entrance. My Tahoe had the tires rotated. Nonetheless, the correct tool and size were used on my vehicle. I appreciate that very much even though this is something I shouldn't have to acknowledge. I saw that another customer took in a very expensive looking Corvette for service while I was there. Please, I expect my Tahoe to be treated with the same meticulous care as a Corvette and/or their own vehicle. The way I take in my vehicle should be how I am delivered my vehicle after the service is completed. Again, I should not reiterate this request because Chevrolet should abide by its ethical standards at all times with all of its clients.Hello Mambicamio, thank you for your feedback. We're sorry to hear that you are not satisfied with your experience with us. We can assure you that we would never damage a customer's vehicle and not take measures to make things right. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
Service
by Claudia on 01/11/2020I appreciated the service advisor, Great service, great attitude.New Vehicle
by Daniel on 12/21/2019Alfonso was great and helped find me the right vehicle to fit my needs. He has followed up several times to make sure I was happy. Luis did great explaining all the details of my financing and making the experience fast and painless.Great customer service
by GPgunner on 12/17/2019Fully enjoyed the exceptional customer service of Vandergriff Chevrolet and my Bravlio Campa.Great
by Tangela on 12/14/2019I had an awesome experience at Vandergriff. Everyone was professional and courteous.2019 Equinox
by Brandon on 12/01/2019updated 12/11/2019Brandon was very helpful and helped me with my Bluetooth and my tires tpm’sservice advisor
by sly on 12/08/2019my service adviser has been Rob Watson and the customer service provided has always been exceptional. The time my car been fixed and returned on the time frame given and no extra surprise when it is time to pay. Yes, I would definitely… recommend Vandergriff Chevrolet to all my friends and colleagues.Great Job
by Bridgette on 11/25/2019Work performed was great as alwaysService Fan
by Jim on 11/19/2019I really appreciate all my Service Reps (Brandon) effort, he has earned my trust.Excellent Service
by M.T. on 11/19/2019The service and Vandergriff was excellent, I went in for a recall and oil change and the service technician explained everything to me. I was in and out in no time, thank you.Always excellent service
by Ken on 11/12/2019I love this dealership. Every time I take my vehicle in for servicing, they always take good care of my needs. They are very professional and customer service oriented. Go Vandergriff!!!Recall Service
by Gary on 11/05/2019The dealership took care of the software problem in a timely and professional fashion.
Chevrolet Silverado 1500
Chevrolet Equinox
Allison, thank you for your wonderful feedback! We are thrilled to hear that our reminder text service was helpful and that our team's professionalism and courtesy made a positive impression on you. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to seeing you again next time!
by Vandergriff Chevrolet on 05/28/2025