Vandergriff Chevrolet
Customer Reviews of Vandergriff Chevrolet
Service Department was polite and professional.
byon 02/28/2024
It was my first time using Vandergrift Chevy Service. My service advisor was very detailed and made me feel comfortable. Even though I was just in there for a oil change and tire rotation, I felt at ease with the process. It did take a bit over an hour, but I was not in a hurry and enjoyed the free coffee. They did a good job on my vehicle and were very friendly to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Safety issue
byon 02/23/2024
On Feb 14, 2024, I had an oil change from Vandergriff Chevy n Arlington. I asked them 2 check the status of my battery. I was told they couldn't cuz I had an amplifier hooped up 2 it. Outside of that, I was advised my car was fine. While driving the next day, I had a blowout. After taking it 2 the tire shop, I was told that the inside of 3 of my tires had worn down 2 the steel belts n could blow at any time. I must replace them 4 safety reasons cuz it's a serious accident risk. I purchased a set of tires cuz my wife or granddaughter ride with me ofter. I couldn't live with myself if I had an accident, n they were injured due 2 negligence or incompetence. My vehicle had 2 b lifted on a rack 2 complete an oil change. Even if it wasn't, I was told my vehicle passed inspection. Incompetence, negligence, or just don't care. Whatever the reason, this is unacceptable n could have ended very badly. I have purchased multiple vehicles from Vandergriff Toyota. I have serviced my vehcles at both Vandergriff Chevy n Toyota. I don't know what the future holds, but this doesn't sit right with me...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2019 Silverado
byon 09/06/2023
Services people up front are outstanding, the mechanics or another thing. I have had bad experience with you all not connecting things back after working on my vehicle, this last incident the mechanic removed bolts to so call change my transmission fluid which I still think it wasn’t done, and he didn’t replace all the bolts on the shield I have to prevent catalytic converter from being cut, and then tried to say it was like that when I showed up. I installed the catalytic converter shield myself and those bolts were there and you need a special tool to remove them. But, instead of asking me for the tool he tried to remove them and I’m guessing stripped them and cut them off. I will never use this dealership for service and I will let all my Veterans friends and patients at the VA hospital know that your service department can’t be trusted and my experiences.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Vandergriff Collision
byon 04/28/2023
My car is beautiful again. Great staff. Great Service throughout the entire Vandergriff family!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Ethical Service Expected
byon 02/04/2021
First of all, I would like to begin by stating that the service was not a nightmare in terms of damage to my vehicle after the tire rotation. This is the only thing that makes me dread the maintenance appointment. I have had terrible experiences with other dealerships of other makes that damage my wheels with the tire rotation. I have had to have my wheels repaired due to the extent of the damage. Now, with my Chevrolet dealership, the service was (almost) perfect. I wash the exterior of my Tahoe by hand so I know what cosmetic defects it has. I only noticed a small scratch near a lug nut entrance. My Tahoe had the tires rotated. Nonetheless, the correct tool and size were used on my vehicle. I appreciate that very much even though this is something I shouldn't have to acknowledge. I saw that another customer took in a very expensive looking Corvette for service while I was there. Please, I expect my Tahoe to be treated with the same meticulous care as a Corvette and/or their own vehicle. The way I take in my vehicle should be how I am delivered my vehicle after the service is completed. Again, I should not reiterate this request because Chevrolet should abide by its ethical standards at all times with all of its clients.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 01/11/2020
I appreciated the service advisor, Great service, great attitude.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Vehicle
byon 12/21/2019
Alfonso was great and helped find me the right vehicle to fit my needs. He has followed up several times to make sure I was happy. Luis did great explaining all the details of my financing and making the experience fast and painless.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 12/17/2019
Fully enjoyed the exceptional customer service of Vandergriff Chevrolet and my Bravlio Campa.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great
byon 12/14/2019
I had an awesome experience at Vandergriff. Everyone was professional and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service advisor
byon 12/08/2019
my service adviser has been Rob Watson and the customer service provided has always been exceptional. The time my car been fixed and returned on the time frame given and no extra surprise when it is time to pay. Yes, I would definitely recommend Vandergriff Chevrolet to all my friends and colleagues.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2019 Equinox
byon 12/01/2019
Brandon was very helpful and helped me with my Bluetooth and my tires tpm’s
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Job
byon 11/25/2019
Work performed was great as always
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Fan
byon 11/19/2019
I really appreciate all my Service Reps (Brandon) effort, he has earned my trust.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 11/19/2019
The service and Vandergriff was excellent, I went in for a recall and oil change and the service technician explained everything to me. I was in and out in no time, thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always excellent service
byon 11/12/2019
I love this dealership. Every time I take my vehicle in for servicing, they always take good care of my needs. They are very professional and customer service oriented. Go Vandergriff!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall Service
byon 11/05/2019
The dealership took care of the software problem in a timely and professional fashion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Customer Experiance
byon 11/04/2019
Vandergriff provided Great Customer Experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 10/28/2019
Everyone was extremely helpful and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service experience
byon 10/25/2019
Jonathan Burton took great care and helping me he is truly a gentleman take his time and communicates effectively I look forward to taking my vehicles to him for my service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome
byon 10/24/2019
Vandergriff has always taken exceptional care of my car. It has 108,000+ and it's still going strong for those 500 mile round trips to see my horse in OK.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 10/08/2019
Fast service, friendly and professional. Only thing I wasn’t satisfied with was the car wash wasn’t very good.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments