Customer Reviews of AutoNation Ford Arlington
Review type:
New truck
Annual Service Outstanding
by Suezyque on 05/09/2025Peggy Chaney is the best at taking care of her customers. She looks for the best price and doesn’t try to sale things you don’t need. She even washes my truck when I take it in.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Arlington. If you ever need help, just give us a call. Happy motoring!
Buyer Beware
by Tajh R on 04/24/2025We were interested in purchasing a Ford F-150 from AutoNation Ford and visited the dealership for a test drive and pricing discussion. Before making a decision, we visited another dealership to compare options, then returned to… AutoNation. During the financing process, the finance associate misled us by implying that purchasing a vehicle protection plan was necessary to secure the financing rate. We ended up spending over three hours at the dealership while our trade-in was appraised and paperwork was completed. For context, both my wife and I have credit scores near 800. After signing the paperwork and finalizing the purchase (on a Saturday afternoon), we noticed two immediate issues with the vehicle that weren’t present during the test drive: a rock chip and crack in the windshield, and an air vent tab that fell off when the AC was turned on. We brought these to the sales associate’s attention, and he promised the issues would be addressed at their service center when we returned on Monday to drop off the spare key for our trade-in. On Monday, the associate again assured me he would follow up. However, later that week I was activated for a TDY with my reserve unit and couldn’t follow up in person. I emailed the dealership for over three weeks from my TDY location, providing timestamped photos from the day of purchase and looping in the service technician who sent me the Ford OASIS report. I also found previous email communication with the sales manager, Shawn Teal. Eventually, I received a dismissive response from Shawn stating: “There is nothing to do sir. The vehicle was sold as is. No ‘we owe’ form documenting any grievance was provided in the deal. I am sorry you are having these issues but there is nothing I can do for the issues you are currently addressing.” I’ve never experienced such poor treatment and lack of accountability from a supposedly reputable dealership. Buyer beware.Hello, we are deeply disappointed by your experience at AutoNation Ford Arlington. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 200-4503 to discuss what we can do to help.
Bait and switch
by Disappointed in AutoNation on 11/11/2024Saw an F150 on edmunds that looked interesting, so I contacted the dealer. They were very anxious to have me come out as soon as possible. Before leaving home for the hour and 40 minute trip each way, I noticed on their website that it was… a "courtesy vehicle". I asked how many miles were on it and was told 720. My wife and I discussed and decided that we could at least look at it, since it was hard to find a vehicle with the package I was looking for. The salesman was very evasive about confirming the price. Needless to say, after driving 110 miles, we got to the dealership and were brought to the vehicle. The vehicle showed signs of wear and was not clean and smelled slightly musty and was not the color I was expecting. Only after I started the vehicle did I realize that the odometer said 1590 miles. The salesman said something to the effect of "that vehicle is on loan at the moment". He was really interested in selling us that vehicle (which had about $2000 of aftermarket BS added to it). My wife and I walked out. I do not deal with people who lie to me, or with the dealership where the liar works, or with the whole AutoNation chain. We wasted 5+ hours of our time and drove 220 miles because we were lied to.Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (817) 200-4503 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
New truck
by Kaitlin S on 07/19/2024I had a good experience purchasing my truck here. Everyone was very friendly and the dealership was clean and well kept.. I got to work with Scott and he did a great job making sure I was comfortable during the whole process. I'm happy with… my purchase and will come back again for future purchases.Hi Kaitlin, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
New car
by Rooster on 07/07/2024The sales and finance teams were very personable and helpful in our purchase.Hello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Great Experience!
by Kevin W. II on 07/01/2024The experience my wife and I had while purchasing our new Ford Mustang was nothing short of phenomenal. Salesman Scott Smith is a great individual inside and out. He’s genuine and kind and does not push you or make you feel uncomfortable. I… trusted his word, and he took time in finding the perfect vehicle that fits us best. I do plan on calling him in the future. Also, I must say that Zach Davis was also a phenomenal to deal with as well. He locked us in with a deal I could not refuse. I will recommend this dealership to others that are looking to buy a vehicle.Hi, we are pleased to hear you had such a positive experience with us, Kevin! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
New Ford F150
by Mitcheti on 03/22/2024Bobby Jones greeted me in the parking lot and proceeded to find the truck I described on their lot. I actually saw the truck at a different dealer, but he found the exact truck and made a great deal. I was very satisfied with my sales… experience.Hi Mitcheti, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Got a Bronco!
by Rocky Mom on 03/13/2024Had a fantastic salesman, Ricky Jessup. Will only buy from him. We came in for an Edge and left with a Bronco.Hi Rocky, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Arlington! Don't hesitate to call us if you ever need anything. Be safe on the road!
Good service and timelines
by Linga madhira on 02/28/2024My ford f-150 had multiple issues and had warranty. Went to service center to check those issues. They have done excellent job on the issues and we’ll communicated about the timelines and all. Special thanks to Amber who is my service… representative. She had done amazing job. Thanks for the team.Hi, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!
New F150 Tremor
by Brandon on 02/14/2024I searched the DFW market and they had the best price by far on the truck I bought. The salesman was super helpful, friendly and fast.Hi Brandon, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!
New purchase
by Rickie J on 01/31/2024Top to bottom autonation Arlington is top notch from sales to finance no one I have ever dealt with could be better.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Customer service!
by Satisfied on 01/30/2024Auston was very kind, courteous and considerate. Wanted to make sure, he assisted us in what we were looking for.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Great Online Sale
by usmcuav on 01/30/2024As soon as I expressed interest is a specific car, I was contacted by a salesperson. I was able to ask and get answers to questions by text and email. He provided me a video walkaround and photos of specific things I asked about. I was… after a specific make model and year with a specific configuration. Once that was settled, the rest was easy. Since I live in Arizona, I arranged my own shipping and the salesman acted as the contact for the driver. The payment was made, the car was shipped, and I have a new car. It was great.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Bad
by Gerrick on 01/19/2024Car dealership sold me a brand new truck with a bad vin and now I’m going through it…Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 200-4503 -- we hope to hear from you soon.
Peggy in service
by Sheath22 on 12/08/2023From my first call to the dealership to discuss addressing what I was led to believe was a warranty item by my mechanic until the day my car was delivered back to me, my service associate, Peggy, communicated well with me, and helped me… with determining the best course of action for my vehicle. She was kind, patient, considerate, well informed, and had a very professional demeanor. She was a pleasure to work with, and provided excellent service.Hello, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent
by Marybeth on 12/03/2023I’ve never had more world class service. Shoutout to Victor for going the extra mileHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
F150 PowerBoost
by Shadow1 on 11/29/2023I arrived without an appointment and was attended to immediately by Amber who did a great job fitting me in for an oil change, tire rotation and two recalls. I was in and out within an hour or so.Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Fast, reliable service
by Ronin2Cold on 11/23/2023Fast appointment secured. Realistic wait time communication. Great advisor helping along the way. I love FordHello, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall Service/Oil Change Service
by Vman1952 on 11/20/2023The entire process from phone appointment set-up to actual service of vehicle to pickup and delivery was outstanding!Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great service from Ethan!
by AAnderson on 11/20/2023Ethan was the best service advisor I have ever dealt with. Didn't try to oversell me on things I didn't need and offered great pricing on the service i needed.Hi Aanderson, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Worst experience
by Shannon on 11/16/2023I’ve had the worst experience with this dealership. The lack of communication, Insincere, going back and forth, etc. I’ve had my vehicle in the service department twice now, once for 5 weeks and the next for 3 weeks and the issue it STILL… not fixed. I would never recommend anyone to do business with AutonationHi Shannon, we regret your experience with us here but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (817) 200-4503 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Kaitlin, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
by Sasha Sullivan on 07/19/2024