Skip to main content

AutoNation Ford Arlington


1400 W I-20, Arlington, TX 76017 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (18) No (5)
Service Rating
Recommend:
Yes (41) No (4)
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Bait and switch
Written by Disappointed in AutoNation on 11/11/2024

Saw an F150 on edmunds that looked interesting, so I contacted the dealer. They were very anxious to have me come out as soon as possible. Before leaving home for the hour and 40 minute trip each way, I noticed on their website that it was a "courtesy vehicle". I asked how many miles were on it and was told 720. My wife and I discussed and decided that we could at least look at it, since it was hard to find a vehicle with the package I was looking for. The salesman was very evasive about confirming the price. Needless to say, after driving 110 miles, we got to the dealership and were brought to the vehicle. The vehicle showed signs of wear and was not clean and smelled slightly musty and was not the color I was expecting. Only after I started the vehicle did I realize that the odometer said 1590 miles. The salesman said something to the effect of "that vehicle is on loan at the moment". He was really interested in selling us that vehicle (which had about $2000 of aftermarket BS added to it). My wife and I walked out. I do not deal with people who lie to me, or with the dealership where the liar works, or with the whole AutoNation chain. We wasted 5+ hours of our time and drove 220 miles because we were lied to.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Paige Mason on 11/13/2024
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (817) 200-4503 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Report