AutoNation Ford Arlington

We were interested in purchasing a Ford F-150 from AutoNation Ford and visited the dealership for a test drive and pricing discussion. Before making a decision, we visited another dealership to compare options, then returned to AutoNation. During the financing process, the finance associate misled us by implying that purchasing a vehicle protection plan was necessary to secure the financing rate. We ended up spending over three hours at the dealership while our trade-in was appraised and paperwork was completed. For context, both my wife and I have credit scores near 800. After signing the paperwork and finalizing the purchase (on a Saturday afternoon), we noticed two immediate issues with the vehicle that weren’t present during the test drive: a rock chip and crack in the windshield, and an air vent tab that fell off when the AC was turned on. We brought these to the sales associate’s attention, and he promised the issues would be addressed at their service center when we returned on Monday to drop off the spare key for our trade-in. On Monday, the associate again assured me he would follow up. However, later that week I was activated for a TDY with my reserve unit and couldn’t follow up in person. I emailed the dealership for over three weeks from my TDY location, providing timestamped photos from the day of purchase and looping in the service technician who sent me the Ford OASIS report. I also found previous email communication with the sales manager, Shawn Teal. Eventually, I received a dismissive response from Shawn stating: “There is nothing to do sir. The vehicle was sold as is. No ‘we owe’ form documenting any grievance was provided in the deal. I am sorry you are having these issues but there is nothing I can do for the issues you are currently addressing.” I’ve never experienced such poor treatment and lack of accountability from a supposedly reputable dealership. Buyer beware.