Lawrence Hall Chevrolet Buick GMC
Customer Reviews of Lawrence Hall Chevrolet Buick GMC
Review type:
Oil change feedback
by BGreenwood on 04/27/2023I had my truck in for a routine oil change but the oil pan was stripped. The part had to be ordered but it was still 2 weeks before I got my truck back. I would have thought I should have gotten a complimentary oil change, but I still had… to pay for the oil change. Not exactly what I would call concierge service.Great Service
by Cheyenne on 03/14/2020Got to my vehicle as quick as they could, even with the sudden snow/ice that shut down the area. Discovered issue was under recall / warranty & saved me some money too. Very professional.Great Truck, Great Service, Annoying Surveys!
by aundie on 06/18/2015Worked us in on a busy Saturday and we greatly appreciate it. These surveys sure are annoying, though. I bet I have received 15 surveys since I purchased the truck in late April from either Lawrence Hall or GM. Really don't have time for… this stuff. Love the service, love the dealership and love the truck, but ya'll really should be more confident in yourselves. You do a good job - you shouldn't have to badger us with surveys to continually ask!Thank you so much for your kind and honest review, Aundie. We always appreciate any feedback. It was a pleasure to do business with you and we hope to see you again in the future! Sincerely, David Gist | GM
lawrence hall customer service
by Coleg88 on 06/03/2015updated 06/11/2015I had a last minute 1200 mile road trip and only 48 hrs to plan for it. I realized less than 24hrs in advance that I needed my oil change and I only had a small window to get to the dealership and get it taken care of. I went at 12pm, on my… way to pick up lunch for the office, and asked if I could come back at 2 pm. I told the guys that I had a 3pm work apt and asked if I could get a loaner if the car took too long and one of the gentleman said that wouldn't be a problem, however, when I arrived they said they had no more loaners left. After I found the guy who I had spoke with at 12pm and explain what had happened, he immediately took my car into the shop and made sure the oil was changed AND my rear right tire got patched for my road trip all in the short hour I had available. The guys really came through for me and I appreciate all their help. From my salesman Steve Porter to the maintenance dept, I always receive the highest standard of customer service. Thank you.We appreciate the time it took for you to give us this feedback. We are completely dedicated to providing top quality service and we are ecstatic to hear that your experience reflected this dedication. At Lawrence Hall Chevrolet Cadillac Buick GMC, we value our customers and we look forward to seeing you on your next visit. Sincerely, David Gist | GM
Enclave
by Lucilu8 on 06/07/2015The only negative part of my service was how long it took.. It took 2 hours and the waiting area was uncomfortable. I kept seeing big black bugs in the waiting area. Amy the cashier went above and beyond when trying to figure out why my… warranty wasn't showing up in the system and even contacted the original salesman in El campo and faxed him the paperwork.The extra mile
by davstf on 05/07/2015updated 05/20/2015I feel like Casey went the extra mile. I asked him a question on a Saturday morning that he did not know the answer to, but he wrote down my question and called me back today with the answer.Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on a daily basis. Casey is a valued member of our team and we are glad that he was able to demonstrate how we do business here. Please continue to visit us whenever you have questions, and we will continue to provide great service. Sincerely, David Gist | GM
Outstanding Customer Service
by Dewayne01 on 03/13/2015Lon was awesome! He kept us updated on our vehicle's status and ensured everything was fixed and verified everything that qualified for warranty replacement! Superb customer service!Thank you for writing about your visit with us. I am happy to hear that Lon was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to visit us with any questions or concerns. Sincerely, David Gist | GM
Excellent Customer Service
by Daniel_N on 02/28/2015I appreciate the personal assistance in getting me on the list for a loaner car while my vehicle was in for a day and a half servicing a water pump recall.We appreciate the time it took for you to write this review. It is great to hear that our staff was able to assist you during your time with us. We would love to work with you again in the future. Sincerely, David Gist | GM
Chevrolet Silverado 1500
GMC Sierra 1500
GMC Sierra 2500HD
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (800) 822-3261 to discuss your concerns, as your satisfaction is of utmost importance to us.
by Neil Snied on 04/30/2023