Lawrence Hall Chevrolet Buick GMC
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Oil change feedback
Written byon 04/27/2023
I had my truck in for a routine oil change but the oil pan was stripped. The part had to be ordered but it was still 2 weeks before I got my truck back. I would have thought I should have gotten a complimentary oil change, but I still had to pay for the oil change. Not exactly what I would call concierge service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Neil Snied on 04/30/2023
Dealer Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (800) 822-3261 to discuss your concerns, as your satisfaction is of utmost importance to us.
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