Customer Reviews of Gene Messer Ford of Amarillo
Review type:
Above & Beyond
Service is horrible
by Aaron V on 10/27/2023Service guy didn’t want to be there. There was no concern to help. They didn’t know where the truck was parked. I won’t ever buy or service anything there. Horrible experience.Brake module fault issue
by Windmill Man on 10/11/2023Although not repaired the service advisor agreed to continue to research the issue and contact me when he had an answer or a possible way to find the problem. Great job and hopefully Ford corporate will find a solution.It's great to hear that the service advisor is committed to continuing to research the issue and will contact you when there's an answer or a possible solution. Our dedication and proactive approach are commendable. Let's hope that Ford corporate will indeed find a solution. Thanks for sharing your thoughts and for highlighting their great job!
General service for truck
by shovel80 on 10/06/2023Damion treated me great and took care of me.It's fantastic to hear that you had a great experience and that Damion provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Recall
by MustangBud on 09/27/2023Job was done in less time than expected. They even cleaned up the area worked on after job was done.That's fantastic to hear that the job was completed in less time than expected. We aim to provide efficient service while maintaining cleanliness and orderliness. Your satisfaction is important to us, and we look forward to providing you with excellent service whenever you visit us again. Thank you for choosing us!
Fusion transmission service
by Glen Hill on 09/19/2023Danny did a good job of keeping me informedEnsuring your satisfaction is our ultimate goal and we are pleased to know that Danny provided a great experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.
Damien met our needs100%
by Russell on 09/13/2023Damien hung our pickup spare tire and lubed the seatbelt at no cost.He is very personable and customer oriented.It's wonderful to hear that Damien met your needs 100% and went above and beyond to assist you by hanging your pickup spare tire and lubing the seatbelt at no cost. Providing personable and customer-oriented service is what we aim for. Thank you for choosing us, and we appreciate your feedback!
Great service
by Roberto on 09/11/2023The service took a little longer than expected. The service rep came in on his day off and picked me up. Amazing service. Give him a raise.Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Service on Lincoln MKZ
by Sewterri on 09/08/2023Love the service department at Gene Messer! Jeremy took care of everything, I just handed over my keys. I picked up my car less than 2 hours later and it was all washed, vacuumed and had the Lincoln Priority Service performed on it! I… even received a video of my car with the tech that performed the services telling me what he had found and what he had done! Great job!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Minor recall on Ford Escape
by Dan Dyer on 09/08/2023They now have a mobile mechanic. He came right to my house and finished in about 30 minutes. No extra driving, no waiting, no driving to the shop and arranging pickup. Loved it!!!! There was no charge on the recall work.Hi Dan! We're so happy we were able to help you out!
Service manager
by Rod Julian on 09/07/2023Great and fast service. Awesome!!You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you in the future.
Owner
by Dweather on 09/06/2023Chase was great to work with and went above and beyond to assure we had a great experienceWe are thrilled that Chase provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
New key
by Doug N. on 09/06/2023Danny the service advisor was very helpful and got the work done on timeWe are thrilled that Danny provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Owner
by Dweather on 09/06/2023Friendly staff very thoroughThank you for your visit!
Service!!
by Joseph M on 09/04/2023My family and I are all in Fords! Obviously we are because of the product. The other is due to the service at Gene Messer Ford. In particular Jeremy. Always Consistent, Reliable and Courteous!! Thank you JeremyWe're happy to hear you had such a positive experience with our team!
Recall service
by stcr409 on 08/24/2023Horrible communication with ordering the required part and getting my vehicle in for service. Only went here because it was a recall.Mobile unit
by Terrill on 08/16/2023Had a cable operating the transmission shifter come loose! Gearshift stuck in reverse. Mobile unit coming to the house was a God Send. Mr Bershears was very cordial and knowledgeable. Had the problem fixed in 20-30 minutes. The service… department was very easy to work with. I will not hesitate to use Gene Messer Ford in the future!We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your acknowledgment of Mr.Bershars and their professionalism. Your kind words and your Five Star review are very appreciated! We look forward to the pleasure of assisting you again.
Highly recommend buying a car here!
by Joshua W on 07/28/2023My wife and I were in the market for a family car, and our salesman Brandon did not miss a beat and made the process quick and easy. All of the staff including front counter, sales, and finance were very friendly and transparent. Thank you… Gene Messer!Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Jeff Lester 2019 F250
by Jeff Lester on 07/19/2023Regular scheduled service and recall. Tires were rotated on my truck but technician didn't adjust pressure front to rear. Also, didn't top off the DEF. The service writer took the truck back to the shop to correct both issues. I still… had to adjust pressure when I got home.At Gene Messer Ford Amarillo, our goal is to ensure that you are completely satisfied with our services and we value any feedback you may have to help us improve. Thank you for your review and we hope to have the pleasure of assisting you again in the future.
Great Service
by Gilliam on 07/12/2023They did great efficient work and Jeremy was great in assisting me with everything for my Lincoln Service.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Truck purchase
by Wesley A on 07/03/2023We purchased a 2021 F150 Limited and Todd was great to deal with. They went over the truck with a fine tooth comb to make sure it was in perfect condition before we took it home! Todd even got us a vehicle to use while they detailed the… truck.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
New tires
by EdwinAMiller on 06/30/2023Zac Miller, did an awesome job with get the wheels and tires set and balanced. All the staff were very kind and helpful.Thank you for the shout-out for Zac Miller! Ensuring your satisfaction is our ultimate goal and we are glad to know that he and our staff delivered an awesome experience! Thank you for the Five-Star review and your business. Gene Messer Ford Amarillo will look forward to the opportunity to assist you again in the future.
We have a complete lineup of new and used cars for the Hereford, Tulia and Dumas region, and our customer care continues long after you buy or lease a Ford - thanks to our dedicated car service and auto repair team. Gene Messer Ford Amarillo makes the process of securing your next Ford easy. Stop in and see what makes us different!
Of course, we may be known throughout Amarillo, Hereford, Tulia and Dumas for our fantastic selection of new Ford models, but we've also garnered quite a reputation for offering high-quality used cars as well. Each one we carry has been carefully selected and tested to not only meet your undoubtedly high standards for quality, but to exceed them as well.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
That's fantastic to hear! We're thrilled that our sales team provided you with an amazing and accommodating experience, making sure every detail went smoothly during your truck purchase. It's great to know that it was the best car transaction you've ever had. We're here to help and ensure you continue to have a great ownership experience with your truck!
by Sara Thurston on 04/11/2024