Customer Reviews of Gene Messer Ford of Amarillo
Review type:
Above & Beyond
Staring issue - relay
by Not-for-me!! on 06/06/2024I dropped my ford off and explained I had intermittent starting issue that I thought was a relay. They replaced the relay (a $10.55 part) but charged me $343.14!!!! They took the time to tell me I should have another $2,700 worth of… repairs - I guess that is why the charges are so high they spent “hours” locating additional issues and not just fixing what I asked them to do. I was looking at the Maverick as a replacement vehicle but I will not be buying it from Gene Messer if I do. Stay away - they should be ashamed of themselves.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for this inconvenience you experienced during your service visit with us. I would like an opportunity to fix this and earn your business, please contact me at squalls@genemesser.com. I look forward to speaking with you. Shane Qualls, General Manager
Starter fixed quickly
by Mayes86 on 06/01/2024My truck starter died on me during a cross country move. I went to the service department first thing on Saturday and they got me right in and fixed in a hurry. Saved my timelines for a cross country military move! Thank you! Danny and all… the staff were awesome.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
Willing to work on our RV chassis ac system!
by Tumbleweed on 05/31/2024RV Chassis Ac! AC stopped working. Technician diagnosed issue & found compressor bad. Scheduled appointment for installation of parts. Service advisors & technicians were friendly & professional. We are grateful that this dealership was… willing to tackle the job!Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service for high mileage truck
by Gator01 on 05/31/2024Damion was great to work with.Hi, we're happy to hear you had such a positive experience with Damion! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service
by Rambler on 05/25/2024Traveling on a 5k trip and had some mechanical issues. Contacted Gene Messener Fird. Worked with Ryan and he had me back on the road in less than 24 hrs. Way to go!!! Professional, courteous, efficient.We're delighted to learn about your positive experience and the great assistance provided by Ryan! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Service Advisor
by Robert K on 05/23/2024Damian was very helpful and knowledgeable.Thank you for your kind words for our staff, we appreciate it!
Ms
by Danielle on 05/17/2024Very professional and thorough serviceWe're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Engine tune-up and maintenance
by Heavyarms17 on 05/14/2024I called Gene Messer Ford in Amarillo, TX, talked to Damien. While he was easy to talk to, he was able to exercise thoroughness and attentiveness to my requests for work on my Mustang, as well as finding other areas in need of repair.Damien at Gene Messer Ford Amarillo provided you with excellent service! It's great that he was not only attentive to your initial requests but also proactive in identifying other areas needing attention in your Mustang. Having a thorough and attentive service advisor can make a big difference in ensuring your car gets the care it needs.
Damian
by Kathlena on 05/14/2024I made an appointment Friday for Monday for oil change and three recalls. Monday I arrived and they didn’t have my appointment scheduled…but they said glitches happen..they took me in anyway and gave me a ride to and from an appointment I… had while they worked on my vehicle. It was all done in a timely manner. Also recommending needed other things like tire rotation,which I had done as well. Everyone was enjoyable, saying hello and conversation with smiles from everyone the whole time. I definitely enjoyed taking my vehicle here and will see this dealership againIt's great to hear that despite the initial glitch with the appointment, our dealership went above and beyond to accommodate you and provide excellent service. The fact that we were able to complete the oil change, recalls, and recommended services in a timely manner while also providing transportation shows our commitment to customer satisfaction. We have a friendly and professional team that made your experience enjoyable. Thank you for choosing us!
Saved the Day
by Anne VW on 04/20/2024My husband and I were on a 24hr drive home from AZ when the check engine light came on. It occurred after hrs but we were able to secure an 8am appt online for the next morning. They had us fixed up and on the road by 11:30 with fresh… spark plugs and coils. Great people and great service!We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
80,000 mile service and new tires
by Nancy lew on 04/18/2024I couldn't be more happy about this visit to Gene Messer Ford in Amarillo, TX. Noah Mendez was my service agent. What a wonderful young man! He was so helpful with guiding me through the new tire process.It's fantastic to hear about your positive experience at Gene Messer Ford Amarillo! Noah is a wonderful service agent, and we're glad he was so helpful in guiding you through the new tire process. We're here to ensure your continued satisfaction with our services!
Great Service
by samantha8910 on 04/17/2024Richard was amazingly helpful & nice, definitely will ask for him by name next time. My car was taken care of nicelyWe're thrilled to hear about your great experience and the amazing assistance provided by Richard. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!
Above & Beyond
by rantol1 on 04/10/2024The sales team were amazing and very accommodating. They made it a pleasure to buy my truck and made sure every detail went smooth. Best car transaction I have ever had.That's fantastic to hear! We're thrilled that our sales team provided you with an amazing and accommodating experience, making sure every detail went smoothly during your truck purchase. It's great to know that it was the best car transaction you've ever had. We're here to help and ensure you continue to have a great ownership experience with your truck!
Service
by Donald gibbs on 04/09/2024We were treated good and fast service.We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great service
by Bdemps1234 on 04/04/2024Friendly staff, quick serviceWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Car maintenance
by Fordescaper on 03/28/2024Made it so easy to take care of business, love the valet serviceWe are thrilled to hear that you had an easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service on my 2021 Ford Broncho
by Paula Green on 03/13/2024Excellent experience with Damen from Amarillo. He did took care of everything I needed in a friendly and timely manor.We're thrilled to hear about your excellent experience with Damen from Gene Messer Ford Amarillo! Providing friendly and timely service is our priority. Your satisfaction is important to us, and we appreciate your kind words. We look forward to serving you again in the future!
I think they're eating crayons back there in the shop.
by GMC shopper on 03/12/20242018 f150 eco boost was not in my possession when ford was covering the cam phaser mistake. Which I think is embarrassing for ford that they aren't fixing all these no matter what miles or years they have on them. I like taking a truck in… to have cam phasers replaced @120,000 miles, great engineering. Since that service LOL... the truck hasn't been right. It's been out of the shop for three days. Day 1 I drove it approximately 4 miles and something started dragging in the driver’s front hub, a clicking noise. I pulled off the road and it stopped. I started driving again and the dragging and noise was gone. Day 2 dragging has returned I put truck into 4H and then back to 2H, the trouble cleared. I also started to notice that the engine fan seems to be running more than I remember. No engine lights or warnings on the dash. Day three, no dragging today but once I reached my destination, I could smell antifreeze. I popped the hood, and it looks like all the antifreeze has boiled out since the coolant reservoir cap was hanging on by the last thread. Gone are the days when you could overpay at the dealer and get good mechanic work. I have a call back in to the service department, but they must be taking a lot of call backs from the shoddy work being done back there. Took the truck back in on Saturday around noon thinking I should be put at the front of the line since I'm having to bring the truck back to the "dealer". No one touched it Saturday, called and checked on status Monday at noon, no one had looked at it, called Tuesday morning and told them I need the truck back regardless of if they have looked at it or not. Truck was ready 30 min later. Boiled antifreeze all over the inside of the hood and all over the motor, couldn’t be bothered to clean it up. Comments on the work done order showed the mechanic stated that the coolant reservoir cap was on tight when he inspected it, he also found the lower radiator hose wasn’t on correctly and had to adjust a clamp. I guess I was supposed to drive it the 20 miles back to them as is with no water or coolant in it. That reminds me, I guess I need to check to see if there is any coolant in there and not just water. Real genius you got back there. Nothing was said or mentioned about the 4-wheel drive hub locking in and out. Guess I'll get a six pack and YouTube pulled up on my phone if that starts acting up again. I have been told by multiple employees at messer that they know there is a problem but when they take it to the management, management tells them if they don't like it, they can leave. Like no one’s told you, FORD you have a problem at gene messer. I'll never go back there. Still love ford trucks but I can’t get it serviced in this area. gene messer can sure make those GMC trucks look good. Did you know that new truck smell in a ford smells just like that new truck smell in a GMC, go figure.Thank you for your feedback about this experience you had with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Shane Qualls, General Manager squalls@genemesser.com
No offence Shane but from what I hear you may be part of the problem. You gene messer guys have gotten all the time you're getting from me. If you would like to have a regional manager reach out to me (someone that's not from gene messer), I would consider that. As for a "learning opportunity", I think there is plenty to go over in my review but just an update on the truck. I pulled a long, mangled spring out from under the engine bay the other day. I was under there because the skid plate was rattling and one of the bolts was cross threated from my "very last service" there in March. I guess it seems nit-picky to you guys, but a sixty-thousand-dollar truck shouldn't rattle like that and shouldn't leave the shop like that but I'm repeating myself. Can't wait to see how crucial that spring is to the day-to-day use of truck. I won't! let you know.
Oil change
by Padeboy on 03/10/2024Timely check in and service. Rep was Very nice and respectful. Took time to review work doneIt's great to hear that you had a positive experience with timely check-in, respectful service, and a thorough review of the work done. We appreciate your support, and we hope to continue providing excellent service in the future. Safe travels!
Service
by Squeezebox on 03/01/2024We like that they did a video of what needed to be done and plus they noticed that there was more issues than what we thought was wrongWe're delighted to hear that you appreciated the video detailing the service needs of your vehicle. Our commitment to thorough inspections ensures that all potential issues are identified, providing you with a comprehensive overview. We're here to provide excellent service for all your automotive needs. Safe travels!
Bad service
by Unknown on 02/28/2024Serviced the vehicle and was not supposed. Servicing was never discussed. Change out the gauge cluster and everything was not reset properly. Was told one price for a part and charged another. Not a good experience at sllThank you for bringing this to my attention. I apologize for the misunderstanding you experienced during your service visit with us. I would like an opportunity to fix this and earn your business, please contact me at squalls@genemesser.com. I look forward to speaking with you. Shane Qualls, General Manager
We have a complete lineup of new and used cars for the Hereford, Tulia and Dumas region, and our customer care continues long after you buy or lease a Ford - thanks to our dedicated car service and auto repair team. Gene Messer Ford Amarillo makes the process of securing your next Ford easy. Stop in and see what makes us different!
Of course, we may be known throughout Amarillo, Hereford, Tulia and Dumas for our fantastic selection of new Ford models, but we've also garnered quite a reputation for offering high-quality used cars as well. Each one we carry has been carefully selected and tested to not only meet your undoubtedly high standards for quality, but to exceed them as well.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
That's fantastic to hear! We're thrilled that our sales team provided you with an amazing and accommodating experience, making sure every detail went smoothly during your truck purchase. It's great to know that it was the best car transaction you've ever had. We're here to help and ensure you continue to have a great ownership experience with your truck!
by Sara Thurston on 04/11/2024