Gene Messer Ford of Amarillo
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Dealership Service Review
service Rating
Staring issue - relay
Written byon 06/06/2024
I dropped my ford off and explained I had intermittent starting issue that I thought was a relay. They replaced the relay (a $10.55 part) but charged me $343.14!!!! They took the time to tell me I should have another $2,700 worth of repairs - I guess that is why the charges are so high they spent “hours” locating additional issues and not just fixing what I asked them to do. I was looking at the Maverick as a replacement vehicle but I will not be buying it from Gene Messer if I do. Stay away - they should be ashamed of themselves.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 06/10/2024
Dealer Response
Thank you for bringing this to my attention. I apologize for this inconvenience you experienced during your service visit with us. I would like an opportunity to fix this and earn your business, please contact me at squalls@genemesser.com. I look forward to speaking with you.
Shane Qualls, General Manager
ReportLaura Villalobos on 06/10/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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