Gene Messer Ford of Amarillo
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Dealership Service Review
service Rating
Bad service
Written byon 02/28/2024
Serviced the vehicle and was not supposed. Servicing was never discussed. Change out the gauge cluster and everything was not reset properly. Was told one price for a part and charged another. Not a good experience at sll
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Laura Villalobos on 04/03/2024
Dealer Response
Thank you for bringing this to my attention. I apologize for the misunderstanding you experienced during your service visit with us. I would like an opportunity to fix this and earn your business, please contact me at squalls@genemesser.com. I look forward to speaking with you.
Shane Qualls, General Manager
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