AutoNation Cadillac West Amarillo

Do not trust AutoNation Cadillac Amarillo West. Lance, the used car sales manager, assured me I could get my used Jeep’s hood (with only 220 miles and hail damage on the hood) fixed for around $500. This helped me make my purchase decision. I was from out of town after horrible luck with my Tahoe, so he sent me to an AutoNation in Burleson (70 miles from my home). I drove to Burleson and was immediately told it could not be repaired because the hood was aluminum. So, I wasted my time, wasted 140 miles, and would not have bought the Jeep. Now, I have to spend over $1,000 on a new hood and be without the Jeep for 4 days. Lance would do nothing to help me get another AutoNation to help me with a fair price, even though he assured me I could go to any AutoNation back home and they would all be happy to help me. My salesman, Aaron, was fantastic. He did all he could to help me, and I highly recommend him. Very nice and very honest. Of course, it goes without saying to not trust the finance department. Micah took advantage of my vulnerable predicament, selling me wheel and and tire coverage that I got at Discount Tire for 1/5 of the price. I never buy those warranties but she lowered my interest rate but made it difficult to cancel and had an attitude with me. She was also avoiding my phone calls and I had to waste so much of my time making sure she cancelled my warranty. Very unprofessional. Lance also screened my calls. I would be told they were at their desk and then they would see I as calling and it would go to voicemail without fail. Unfortunately, this AutoNation is like too many other dealerships...they act like they care about you until finalizing the purchase, then they just shove you aside. Do NOT trust them!!