Customer Reviews of AutoNation Cadillac West Amarillo
Review type:
XT5 Service
by Sharkey03 on 10/11/2024
Oil Change and filters.
My advisor was Coby Venhaus who always does a great job of taking care of me and my auto.
I prefer to do all of my service business with Coby.
40 reviews
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Not trustworthy
by John Hinton on 08/01/2020Do not trust AutoNation Cadillac Amarillo West. Lance, the used car sales manager, assured me I could get my used Jeep’s hood (with only 220 miles and hail damage on the hood) fixed for around $500. This helped me make my purchase… decision. I was from out of town after horrible luck with my Tahoe, so he sent me to an AutoNation in Burleson (70 miles from my home). I drove to Burleson and was immediately told it could not be repaired because the hood was aluminum. So, I wasted my time, wasted 140 miles, and would not have bought the Jeep. Now, I have to spend over $1,000 on a new hood and be without the Jeep for 4 days. Lance would do nothing to help me get another AutoNation to help me with a fair price, even though he assured me I could go to any AutoNation back home and they would all be happy to help me. My salesman, Aaron, was fantastic. He did all he could to help me, and I highly recommend him. Very nice and very honest. Of course, it goes without saying to not trust the finance department. Micah took advantage of my vulnerable predicament, selling me wheel and and tire coverage that I got at Discount Tire for 1/5 of the price. I never buy those warranties but she lowered my interest rate but made it difficult to cancel and had an attitude with me. She was also avoiding my phone calls and I had to waste so much of my time making sure she cancelled my warranty. Very unprofessional. Lance also screened my calls. I would be told they were at their desk and then they would see I as calling and it would go to voicemail without fail. Unfortunately, this AutoNation is like too many other dealerships...they act like they care about you until finalizing the purchase, then they just shove you aside. Do NOT trust them!!Hi John, we appreciate you taking the time to respond. The staff at AutoNation Chevrolet West Amarillo take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (806) 318-0057 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Experience at Auto Nation in Amarillo Texas.
by Auto Nation on 12/12/2018Our sales rep was very helpful and friendly. No pressure.Hello, your wonderful feedback and rating mean a lot to us. Feel free to stop by if you ever need any more help. Take care!
Roselius 2019 Equinox
by Roseliu on 11/01/2018Jesse was very helpful in finding the right car for us. He was knowledgeable and answered any and all questions we asked.Roseliu, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Recall fix
by Jay Tee on 10/18/2018I had a appointment for a recall on my 2015 Sierra and they fix it quickly and I waited little timeMore to life than sitting in your waiting room.
by Jandarew on 08/21/2018Two and a half hours for an oil change? That's WITH an appointment made two days before. We have one or two more prepaid oil changes. After that, we won't be back.Hi Jandarew, thank you for bringing this matter to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (806) 318-0057 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Car died
by leasagd on 08/18/2018It took 2 days, but I did not have an appointment just dropped it off. My car is running greatThanks so much for your feedback. Drive safe, and we'll see you on the road.
Service
by Sansan64 on 07/09/2018Everyone was very helpful and nice.We are ecstatic with your strong recommendation of our location. Don't hesitate to call us if you ever need anything. Be safe on the road.
Excellent Serivce
by ChiefGBT on 09/07/2017I've taken a lot of cars to be serviced over the years. Never have I been treated with the respect that I had been treated with here. Service was scheduled a day in advance, I arrived early, they had the paperwork already completed and… knew what I was there for. I'm not accustomed to that.Prompt attention to a factory recall
by jollygene on 08/28/2017In and out with very little waiting. Waiting room well stocked with coffee, colas, and snacks. Even though my 11-year-old vehicle had some other issues, they just told me what they were... no pressure to make repairs.Service Department
by Yogibarr on 07/04/2017updated 07/14/2017Coby Venhaus was very helpful and knowledgeable about the service business. I went to get what I thought would be a small job. But aftthe initial inspection they found that I needed something else that needed attention. Anyway e will come… in a few days to get the repairs done. Thank youGreat, friendly, courteous service
by bettys61 on 05/03/2016Everyone in the service department does an outstanding job. I have no complaints. This is the cleanest dealership I have ever been in.Cadillac XTS
by Carellno on 12/07/2015My car has been in the shop a couple of time since I've owned it. I've had Chris everytime. He's very friendly and gets my car in and out as soon as he can.Great Service
by Rmcj on 05/18/2015Took vehicle in for headlamp adjustment. Service Department very courteous and also very prompt. Also used their shuttle service to be able to have lunch and complete some shopping at nearby mall while waiting on service. All employees… were so friendly and also professional. Repairs were completed to my satisfaction.2015 Cadillac SRX
by jackson10498 on 04/13/2015Went above and beyond to get us what we wanted!Awesome service
by denam on 04/09/2015Buying my new chevy Equinox was a quick and easy process. I love my new car!Chevy Cruze Diesel
by bigdave14 on 03/11/2015Great experience taking delivery on 2015 Chevy Cruze Diesel with Joe Rogans and AutoNation Chevrolet Cadillac, what's not to like?Poor customer service
by Dave4738 on 10/09/2014I have taken my vehicle in on a couple of occasions to get problems fixed. Both times they said they identified the problem and fixed it and charged me handsomely for their time...both times I ended up taking the vehicle somewhere else… because the issue that was "fixed" re-occurred. I have decided that I will not waste my time taking my vehicle back there for service. Recently I received a safety recall notice for my Chevrolet, and because Autonation is the only Chevy dealar in town I called and made an appointment to get the recall taken care of. When I arrived at the appt, they wrote down my mileage and told me they didn't have the parts and would have to order them. Why couldn't they tell me that when I made the appointment? I had to take off work to take my car in so they can tell me to make another appointment when the parts come in. That was a week ago and so far have not heard anything from them. My recommendation is to get you car serviced elsewhere.A little sketchy
by dh10495069 on 10/03/2014I had a warrant recall, but I only know about it because I showed up for an oil change in May. After 12 notices from GM telling me to order the parts....I finally got a call, in September. When I got my car back at 6:30, (dropped off at… 11 AM), I was just glad to have it as it was promised around 2. The next AM, I find that the steering column is not attached and there are old scratches on the part that was supposed to be new. The service mgr. said he would go back and get the parts. But he didn't. He said that the whole part wasn't replaced, yet on GM's website, it clearly shows the WHOLES part to be replaced. They did give me two key's although. And if they replaced the ignition switch, as they said, why did my old key work. No answers for that and no old parts like he said he was getting for me. They put my steering column back together and reminded me that they ordered Arts for another recall. I said I didn't feel, after this that they should do the work. He got snotty and told me I could pickup the parts and have them put on some where else. I asked the General Manager to call me and I got some flunky that called me, so I guess they don't care. Thanks "premium dealership for Autonation" across from Westgate Mall in AmarilloMy 2014 Malibu
by flash1234 on 04/05/2014updated 07/20/2025My wife and I bought a new 2014 Malibu, traded in our Equinox. Treated us with the utmost respect and courtesy. Aaron did a super job showing us all the features, we are somewhat tech challenged. Great price and experience!
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Kerry Valdez on 10/13/2024