Customer Reviews of AutoNation Honda Covington Pike
Review type:
Sale
by Geneva $ on 08/03/2024updated 08/14/2024Very nice every one help with a smile which made it easier for meExclusive Customer Service
by Michelle P on 01/03/2024I can only say every time I’ve bought a car from AutoNation on Covington Pike the services is always top tier they never let me down . They’re nice and hospitable to me and my family all the time and the buying process is smooth .… Terrance Wilkins is my favorite salesman he makes sure I’m always taking care of right away .Hello Michelle, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Seal the Deal
by Pamela0253 on 12/06/2023I started the purchase of my New/Pre-Owned Vehicle online. I love my 2021 car it has low mileage (29,000). When my sales Rep. T. Wilson reached out to me, he had me approved in less than 30 mins. Mr. Wilson went above and beyond. I would… recommend this location to others, they took the time and listen to what it was that I wanted, not what they wanted to get off the lot! Thank you guys so very much Trey, Jody, John and Everyone. P.B.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Covington Pike. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
I'm beyond pleased
by Memphismario on 11/20/2023I got the vehicle I wanted at the price. I've never owned a Honda, but from the time I searched on the internet until I had it in my possession I've been pleased. I went from Maserati to them and they definitely made me feel welcomed.Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Honda Covington Pike. If you ever need help, just give us a call. Happy motoring!
Sales Experience
by SouthMemDino on 10/23/2023I thoroughly enjoyed the car buying experience with AutoNation Honda on Covington Pike in Memphis, TN. The team took great care of me and they made sure I got the car I wanted. I highly recommend the folks at AutoNation Honda on Covington… Pike in MemphisHi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of AutoNation Honda Covington Pike and we hope to be of service again in the future.
Got a great truck
by Richard on 09/27/2023I worked with Kristin who went with me during the test drive. She was very informed on the truck and answered all my questions. I got a fair deal on my trade in I thought. Kristin also worked with me after the sale to arrange a fix on the… back up camera which seems to be a common problem in that year model 2019, F150 with a 5.0 liter. It's not great on gas but it is powerful. Thank you.Hello Richard, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Found me a GREAT 2020 Ford EcoBoost Mustang!
by SatBchMagicer on 09/27/2023My experience with AutoNation Honda Covington Pike was superlative. From finding the car online via an AutoNation listing, to contacting a knowledgeable salesperson for further information on the vehicle, through traveling to Memphis, TN… (I'm from Florida) to see and purchase the auto, virtually everything was all I'd hoped to be. Rizwan Khawaja was my salesman and a Robert (don't recall his last name), who handled some of the final paperwork, both treated me like a very regular customer, they highly valued. All of the others at the dealership, who I had minor contact with courteous and professional. I'd return to do another deal, hopefully not for a while, ENJOYING my 'new' ride. NO dislikes!Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Purchase Of My New Car
by Pranshu on 08/16/2023Overall Experince Was Good But Only Concern Was About Intrest Rate They Charged Was High Compare to Other Honda StoresHello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Great sales experience
by David B. on 08/01/2023David Howell was a great associate to work with in purchasing our new CR-V. He answered all of our questions and put no pressure on us to accept accessories we didn't want or to buy before we were ready. He found the car we wanted in their… network and made sure we were pleased with it before, during, and after the sale.Hello David, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
New car
by Debbie West on 07/18/2023The best!!!!!! Trey was a pleasure from the start! Very friendly and knowledgeable! The whole team made the car buying experience a delight!Hi Debbie, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Best Dealer To Get a Best Deal
by Praveen Kumar on 06/20/2023We had a fabulous experience buying a 2023 Odyssey from Auto Nation Honda Covington Pike. Four people made the experience a breeze and memorable. My sales consultant is Tremaine Wilson, the sales manager is John Barnes, from finance is… Robert Wooten III & Tony Gray. An email followed by a call with Trey Wilson made us visit the dealership on 06/03/23 evening, and we traded in our 2020 Prius and got 23 Odyssey. As a customer, I aimed to get the best value for the money. Although the goal of the business is to make a profit, I can for sure say that Auto Nation Honda Covington Pike's goal is to make a profit in the long run by giving value to fellow humans and long-term human relationships. All four I mentioned above were patient enough to answer all my questions and listen to my requests, and they gave us the best deal on the trade-in and the new car. In addition, they gave me a better deal on the service contract and additional add-ons, which were essential (from my perspective) to get. My wife and me, along with our two friends, were pleased to deal with the team of four who handled our deal. As we all know, Honda has introduced Honda Service Pass, complimentary maintenance for 2023 vehicles, and Odyssey is the first one out of them. When I asked for prepaid maintenance plans, the finance guys mentioned the service pass and complimentary maintenance from Honda, which can be availed at their dealership. In addition, there were a couple of door seal issues. One was identified the day we took the car, and the next one, I informed Trey the following Monday. He was happy to help me and mentioned it was a factory defect and would be covered by Honda, and I could come back once the parts arrived and have them changed. I am grateful to have come across the beautiful team at the AutoNation Honda Covington Pike. I am looking forward to this relationship, which includes getting our future cars from them, and I will recommend them to my friends and family.Hi Praveen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Honda Covington Pike and we hope to be of service again in the future.
Great Experience
by HappyMT on 06/16/2023Helped us find exactly the right fit for our family.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Best Honda dealer in Memphis
by Jake on 06/16/2023Great sales staff, transparent pricing. Excellent buying experience.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Everyone went above and beyond
by Trinawill00 on 06/14/2023Erwin was very committed to making sure that we got the exact vehicle we wanted. A manager, sorry I forgot your name, made sure we were happy with the payments and negotiated with us to get extra things we wanted. Finance person made sure… to explain everything we had questions about. Returned four days later to pick up some accessories we purchased, Erwin helped me with questions about the remote.Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Sales Teamm Upfront and willing to Negotiate
by Satisfied7 on 06/11/2023This was the one dealership that I went to willing to really negotiate and work with customers. The others were more take it or leave it attitude. I would recommend Covington Pike all day long.Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Honda Covington Pike and we hope to be of service again in the future.
New Honda
by Cjks2023 on 05/05/2023Fast initial greeting, friendly employees, salesman very helpful, finance and close was not quick as they never are, but it was pleasant.Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
HONDA CRV HYBRID AWD SP TRG
by HONDA CRV on 04/25/2023Mr, Treyy wilson and Mr, Tony Gray they provide excellent service to me. and they answer all our question.Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Purchases Vehicle on March 18th, 2023
by CMcFall16 on 03/28/2023Wonderful experience. I was in and out in less than 2 hours. Tremaine in sales was great and Elijah in the finance department was wonderful. They both made it a smooth and easy experience.We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
JERRY HANSARD AND FAMILY’S BUYING EXPERIENCE AT AUTONATION HONDA
by HANSARD on 03/23/2023Mr. Gabriel Aguilar sold us a beautiful 2023 honda odyssey touring vehicle and it was a real joy for me and my family to deal with him … he was very professional but most important to us he was very kind and considerate … it was a great day… for us !!! … we send our very best personal regards to “gabe” ,” tony”, and we look forward to future business!!!HI, We appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mr.Edmunds
by Darlene Bass on 03/04/2023Very kind and professional like how Mr. Edmund Helped me Even in the RainHi Darlene, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Not completely honest
by Pilot Amelia on 02/23/2023The sales team makes a convincing argument that they cannot adjust how much they sell a car for or buy a car from. When I told them the price they were offering for my trade was a little low, they ensured me they would not be able to resell… my trade for more than “x” dollars, so they simply couldn’t not increase the trade amount. I was honestly surprised a few weeks later when I saw my trade in the website for a few thousands more than the price they said they couldn’t go over. There’s a general lack of communication between employees and departments, and it’s hard to get a call back. I have found Terrell in the service department to be very helpful, as was the receptionist who answered the phone and directs calls. I had to jump through hoops and make extra trips to get something from the service department that I was promised when I purchased my vehicle, this was due to the sales staff dropping the ball. I’ve been happy with my vehicle tho and feel like it was worth it in the long run. However if you’re looking for someone you can absolutely trust I would look elsewhere.Thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1283 to discuss what we can do to help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Geneva, thank you so much for your positive comments about AutoNation Honda Covington Pike! If you ever need help, just give us a call. Happy motoring!
by Presley Palmer on 08/15/2024