Customer Reviews of AutoNation Honda Covington Pike
Review type:
Sale
by Geneva $ on 08/03/2024
updated 08/14/2024
Very nice every one help with a smile which made it easier for me
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The following reviews are more than two years old. They are not included in the overall rating.
123 reviews
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Amazing service!
by Iselllipstick on 03/18/2016Gary was very informative of the van. Told Me everything I needed to know about the van! Loved his info! Ron and Phillip worked hard to get us the best deal! Even jennifer at the front desk kept my older kids entertained while we did the… process of paperwork! Great service All around!We appreciate your response! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Puchased a used car
by Lynell2 on 12/01/2015I bought a used car here and was very pleased with the service. Gabriel Aguilar was very helpful with the process and didn't pressure us at all. Other staff members were nice and willing to assist us if needed.Loving the CRV
by tnteddybear on 03/10/2015Courteous and helpful sales staff.True to their word.Brian online sales rep was awesome.He went above and beyond to make sure that we were satisfied.Freindly and Helpful
by prochette on 11/11/2014This was our fist time using AutoNation at Covington Pike. When car buying comes around, I dread the event. I went with my wife and two children, 10 and 14. We wre made to feel at home as soon as we entered. The sales manager and introduced… himself, then directed us to the sales person we had an apointment with. Duane and Mary were very helpful. We told them we had a trade-in and expected a particular value. We were also looking to lease and wanted a Honda Odyssey 2015 Touring. They did not have one to show, but suggested a better offer for the 2014 model. My wife and I decided to have them value a 2014 Touring and Elite. After looking at the prices and values, we were able to see greater value in teh Elite model. The sales manager came up to us, knowing our parameters and came to a value for our trade-in and purchase of the 2014 Elite model. Incredibly, we could not pass the offer up, without aurguing with anyone. We will be using this dealership again. The sales person, Duane helped follow-up with us through the remainder of the sale. He called and checked in on us even after the sale. Thanks AutonationThanks so much for sharing your story with us. We are happy Duane was able to provide you with excellent customer service. If you ever need any help, please give us a call!
Enjoyable experience
by parker30 on 10/29/2014A few weeks ago our car got totaled and we needed to get a car quickly. We found a 2011 Honda CRV online and submitted our interest via email. Duane called within 30 minutes. When our schedule wouldn't allow us to both visit the dealership… for 3-4 days, Duane offered to bring the car to our house the next day to test drive it. We liked the car and Duane and the entire staff were very friendly and sincere throughout the purchase process, which was quick and hassle free. Thanks Duane!Thanks so much for your feedback, Parker. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We appreciate your positive review!
Informative and very accommodating
by kms5 on 09/16/2014Gary provided all the information and insight I needed to make the decision to buy the accord. Very professional without the "car dealer" stigma.Great company and personnel
by lisaz2 on 09/15/2014I bought my first Honda Accord in 2003, the second in 2008, and the third in 2012. I have loved each car and had researched extensively before my first purchase. AutoNation Honda on Covington Pike has provided excellent service for my… vehicles for 11 years. The service personnel are always pleasant to work with, and I know that my vehicle receives professional service when needed. I could go to a location closer to my home but I started at the Covington Pike location and choose to continue my connection with them. Great company and personnel!My favorite Honda dealership
by Bashful_Jn on 08/15/2014Great service, work was completed 30 minutes ahead of scheduled time.We are happy you had a pleasant experience here at AutoNation Honda Covington Pike! Do not hesitate to call if you need anything. Be safe on the road.
Not friendly
by mcar3 on 05/16/2008EvenI did not buy a car from this dealer. I found this one is not friendly. I asked for the quote. the person told me I can not give you the prive unless you come here. Is it true? I know the price for specific car will be different, but… almost all the dealers can give a general price range.Be wary of this one.
by big_green on 09/26/2007I took my Honda in for service here several times after buying the car from the same dealership. Each time I asked for the 15k or 30k or 45k required maintenance and blindly accepted what they told me. Each service was rather expensive… and after investigating I found out they were performing the "Dealer Recommended Maintenance" as well as the "severe driving" level of maintenance not the required maintenance that I had requested. We don't have any harsh conditions here so both were unnecessary. I switched dealerships and have never looked back. Educate yourself and get multiple quotes before you choose where to take your Honda.This dealer said I needed over $600 for engine gaskets and new front CV boots. Independent tech changed the oil drain gasket and fixed the oil leak.Most Honda dealers seem to want to charge you for service needs they make up.Stick with the factory service requirements.
Great Car-Buying Experience
by barnhouse on 02/12/2014updated 08/05/2025Buying our new Honda CRV was one of the most positive experiences we could have hoped for. The sales staff were very accommodating and did not pressure us. Trent D., our salesman, was especially helpful and easy to work with. I could not be… happier with my new CRV!We appreciate your honest feedback. We're happy to hear you've been well taken care of by Trent, and we hope you're enjoying your new Honda CR-V. Please let us know if there's anything else we can do for you. See you on the road!
Our best car buying experience
by TennWill on 07/02/2013updated 08/05/2025My wife and I purchased a 2013 model Honda Accord . This was by far the easiest and most pleasant major purchase we have made in the 37 years of our marriage. The sales staff applied no pressure at all, went out of their way to find us the… exact car we wanted and the entire transaction was almost effortless. It was the complete opposite of what we expected based on our past experiences in buying cars. The car is an absolute wonder of consumer technology. I can absolutely recommend this dealership and the 2013 Honda Accord.Very Good Experience
by patrickp1 on 02/25/2014updated 08/05/2025I bought a pre-certified Honda Accord from the Covington Pike location a few weeks ago. The experience was smooth and easy from the time I entered the lot to the time I left with the Accord. They were easy to work with and they provided a… great experience overall. Brian G. was the salesman I worked with - I'd recommend going to see him if you're looking for a Honda.We're so happy you enjoyed working with our dealership, Patrick. We always strive to provide personable and excellent customer service, and we hope you are enjoying your Honda Accord. Thank you for the review and your recommendation of Brian and the team!
Gary B.
by CHaskins on 06/04/2014updated 08/05/2025I purchased my car from Gary B. I can say that not only was he knowledgeable and helpful in adapting me to new technology, but he also followed up on several calls to make sure I was satisfied...after the purchase. Great experience there. I… would definitely recommend him to anyone.Fantastic Experience
by dmjspin on 04/23/2014updated 08/05/2025I was very happy with my shopping and buying experience at AutoNation Honda on Covington Pike. Gary B. was knowledgeable, helpful, and fun rep to work with. I highly recommend this dealership and Gary. Plus, I am thrilled with my… CRV. Thanks all!Customer satisfaction
by happydriver12 on 02/16/2014updated 08/05/2025Buying a new car was such a pleasant experience at this dealership for us that we highly recommend using the internet to do so. We chose this method to purchase our new Honda CR-V EX. My wife and I were so satisfied with AutoNation Honda… Covington Pike that we would recommend them for anyone. The salesperson, Mary S., was the best we've ever experienced in buying a new vehicle. In the past we were not so fortunate and we would like to say Mary S. made this a pleasant experience.We are happy you and your wife enjoyed your recent experience with our internet sales department at AutoNation Honda Covington Pike! Our goal is for all our customers to enjoy a stress and worry free experience, and were glad Mary provided this to you. If there is anything else we can do for you, please give us a call.
Great Buying Experience
by dsawyer20 on 04/11/2013updated 08/05/2025They did for me what the local area Honda dealers were not willing to do. The found me the vehicle I wanted in the color I wanted and at a price we could all agree on! I had been looking for a CR-V in a certain color and had just about… given up with I thought I found it on the Dobbs Honda website. I emailed the dealership and within an hour I was corresponding with Trent. When I found out the one on their lot wasn't the right CR-V for me, Trent found what I wanted and within 2 hours we had a deal made. I made the trip to Memphis the next day to finish the paperwork and pick up the vehicle. Trent, his salesmanager Tyler and the F&I guy Mark were all wonderful to deal with. They made me feel like they appreciated my business and there were no "suprises" during the buying process. They have also been wonderful with follow up after the sale. I would not hesitate to make the 2.5 hour trip again the next time I am shopping for a new vehicle.GOOD SELLER
by FRANK238 on 03/20/2013updated 08/05/2025I bought a Pilot 2013 Touring on 3/08/13. The seller was Larry M, he help me buy good car. ThanksNot a hassle free experience
by sandra40 on 02/07/2014updated 08/05/2025The next morning, I noticed I had big scratches down the hood of the car. I took it in and Trent got it fixed it without any hesitation. I love my car! I feel like I got a very fair trade in on my 20 yr old beat up Honda Civic. The price… that I paid for my new CRV was very close to Fair Market Value. There were options that were added to the car that weren't reflected in the selling price on the website. These options raised the selling price by about $3,000. Trent did explain that those options are added on by Honda. I do know that he's telling the truth. It's not their fault. Besides, the options were nice and were actually ones that I added, when I was playing around with the Build a Honda toy on the Honda website. I just didn't think it was entirely honest that they didn't show that price on the web. I did feel badgered by the guy who worked up my contract. I was in the chair for at least an hour, when I could have been out the door in 15 minutes. I truly felt like I wouldn't be allowed to leave, until I agreed to an extended warranty of some kind. He wasn't going to give me my contract, until I finally relented to a very small and basic plan that will afford me 8 years of mechanical protection and five years of coverage on my tires. He assumed credit for an extra $500 that my salesman (Trent) gave me towards the purchase of the new car. I thought that was hinky that he stole credit for something that the salesman did for me. He thought I didn't notice. Apparently, he thought I was stupid. I just let him do it and didn't say anything, because he seemed very proud of himself. He used the $500 as a bargaining tool to get me to purchase an extended maintenance plan. After he wore me down to a bloody nub, I agreed to the nominal maintenance plan, just so that I could get out of that freaking chair and go home. It only raised my monthly payment by about 20 dollars, and I figured it would be a good investment. God knows in Memphis, you'll pick up bolts and nails in your tires at least three times a year. I do understand he's just doing his job. But, I don't think it's good customer service to keep hammering on someone that long. I mean come on. We're talking about a Honda. I barely put any money into my old beater, until it turned 16 years old. Literally, I made my decision on the car that I wanted, before I even showed up on the lot. I worked with Trent over the phone and had it all figured out, right down to the financing. As soon as I knew that I'd get the lowest finance rate Honda financing offers, I was over there to sign the papers. I had picked out the car, on the web. I knew the color and style that I wanted. I had done my research on the web and I knew what I was willing to pay for the car. I even had a VIN number! As soon as my salesman got me the numbers that I wanted, I was ready to sign and get out of there. My salesman, Trent D., was wonderful to work with. He was truthful, respectful and moved things along quickly. I wish I had a separate grading option for "hassle free sale by the salesperson," because I'd give him 5 stars. I didn't feel like I was being jacked around with, just because I am a woman. He and I pretty much had struck the deal in about 30 minutes (that even includes the test drive), but the contract guy held me hostage in his office in that chair for at least an hour. Except for that part of the experience, I was completely satisfied with my purchase and haven't had a single moment of buyer's remorse. I would have given the experience 5 stars, if I didn't feel like my contract was withheld, until I agreed to buy a maintenance package.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi Geneva, thank you so much for your positive comments about AutoNation Honda Covington Pike! If you ever need help, just give us a call. Happy motoring!
by Presley Palmer on 08/15/2024