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AutoNation Honda Covington Pike


1990 Covington Pike, Memphis, TN 38128 (map)
Today 8:30 AM - 7:00 PM
Sales Rating
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Yes (7) No (0)
Service Rating
Recommend:
Yes (7) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Far From Being Honest; What Most People Fear
Written by ablanesr on 08/06/2016

I am a person who enjoys doing surveys and posting reviews good, bad, or indifferent, but in the case of this 1997 BMW Z3 Roadster, I have been trying to figure out how to respond as I have mixed feelings. I knew that the car was used, but what made me go with you is that you had inspected the vehicle. I first asked for the other set of keys day one and found that there was no second set of keys. I seen that there was a little leak and in need of struts reported, but as I was out with my son with the top down the top of the rear storage compartment flew into my son's lap on day two and I still have not heard back from Derek about that. I was very embarrassed to say the least that had to have been overlooked in my thoughts but I am not sure as I went to work this past Wednesday night and when leaving found water in my car. I went to find out what the issue was and it seems as if someone patched up the rear window rather than replacing the top of the convertible and this would have been discovered during inspection of the vehicle. I went and bought a cover and for the past few days the car has been covered. Buying as Is understood but when I asked about any issues I was told that everything was working fine. I thought this was a blessing and now I am feeling like I was bent over and violated. I should have followed my mind to return this vehicle after the nasty way Steve Rogers spoke to me on the Friday before, but because of what I felt was great service that I received from Derek and Lamar, I figured it was just a person having a bad day, but now I am not sure. I spent more than I desired because I trusted in your availability to look over a potential trade-in, but I feel that Auto-Nation Honda will do whatever it takes to make a sell. Now you see why I have not responded, because I am a God fearing man, that has been reminded to first discuss the situation with the one that has wronged you, before getting anybody else involved. So there it is, not pretty, but God knows it is the truth.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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autonation on 08/08/2016
Dealer Response
Thanks for the feedback. We strive to provide excellent service to our customers here. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (901) 209-1283 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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