Customer Reviews of AutoNation Honda Covington Pike
Review type:
Sale
Great service
by SatNoland on 04/17/2023I was in and out. I came in for a diagnostic check and was very pleased with my experience!Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service - Terrell
by DianaD1 on 04/05/2023I drove up and within seconds Terrell was at my door helping me out. Sign in and was quick and informative. The actual service on the car was quickHello, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Covington Pike. Don't hesitate to call us if you ever need anything. Be safe on the road!
Overall Awesome experience
by Tha804gnrl on 04/03/2023I wish early bird drop off was really "early bird" other than that, the service and experience were amazing from drop-off to pick up.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Service
by D1harri56 on 03/30/2023Very very helpful and good at her jobHello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
transmission fluid change
by bethsmith on 03/29/2023Our service advisor is awesome. He's the reason we drive PAST another Honda dealer, about 30 minutes out of our way, to bring our Odyssey in to this location. Excellent, personal service every time.Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Purchases Vehicle on March 18th, 2023
by CMcFall16 on 03/28/2023Wonderful experience. I was in and out in less than 2 hours. Tremaine in sales was great and Elijah in the finance department was wonderful. They both made it a smooth and easy experience.We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
JERRY HANSARD AND FAMILY’S BUYING EXPERIENCE AT AUTONATION HONDA
by HANSARD on 03/23/2023Mr. Gabriel Aguilar sold us a beautiful 2023 honda odyssey touring vehicle and it was a real joy for me and my family to deal with him … he was very professional but most important to us he was very kind and considerate … it was a great day… for us !!! … we send our very best personal regards to “gabe” ,” tony”, and we look forward to future business!!!HI, We appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Quick and Professional
by LauraMcNatt on 03/23/2023I had an appointment for 7:30am to drop off my car. I arrived about 7:20 and Terrell Wilkerson was at my car before I could get out and called me by name. He was very personable and professional but worked quickly to get me out to work.Hi, We appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil Change
by Tweety07 on 03/12/2023Service was fast and friendly.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by jackie19 on 03/12/2023Very fast, courteous and helpful serviceHi, thank you so much for the positive review! Feel free to stop by if you ever need any more help.
Awesome Service!
by BerthaD on 03/08/2023My service person was very professional and knowledgeable about her job. She explained every thing that need to be done to my auto . She made me feel important, she was so friendly and kind. This is the only location I take my car for… repairs. The office is cleanWe are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service
by Kristen on 03/09/2023Super friendly staff. Took longer than expected and the desk staff kept me informed throughout my wait about the status. Will definitely go there again.Hello Kristen, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Awesome Service
by BerthaD on 03/08/2023Service rep was professional and very knowledgeable about my auto. She made me feel comfortable and she was so nice and friendly. Always take my. Car to this location for service, l trust themHi Berthad, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Mr.Edmunds
by Darlene Bass on 03/04/2023Very kind and professional like how Mr. Edmund Helped me Even in the RainHi Darlene, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
First service
by GardenKat on 03/02/2023Excellent; timely; stuck to appointment time. Very professional experience.Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Autonation Honda Covington Pike takes care of you!
by Daniel Belu on 02/27/2023I went in for my appointment which is easy and convenient to set with their online scheduler. There’s usually appointments the next day after you find an issue with your vehicle. My appointment Advisor has been Pam Littlefield for the past… couple of years I’ve been going there and she has been wonderful! Always friendly, greets you with a smile, and gives you intentional attention even when they’re clearly busy and the day is hectic. I’d recommend her help with service to anyone! From simple oil changes to extended work on my car, they always do good work and are very transparent about pricing and how long the service will take. When you wait there, Pam updates you face-to-face. If I ever had technical questions, the technician will come out and explain what they did and answer my questions. They’ve been friendly and so knowledgeable in my experience! Anyway, my car started as a lease and so I kept up with my service here, but now that I own it, Pam and her team have left a good impression on me, so I will continue to trust them with my service needs going forward.Hi Daniel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Customer
by PParkman on 02/24/2023I had a great experience at Covington Pike. Mark was my service attendant and he was awesome. Very helpful and professional.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Not completely honest
by Pilot Amelia on 02/23/2023The sales team makes a convincing argument that they cannot adjust how much they sell a car for or buy a car from. When I told them the price they were offering for my trade was a little low, they ensured me they would not be able to resell… my trade for more than “x” dollars, so they simply couldn’t not increase the trade amount. I was honestly surprised a few weeks later when I saw my trade in the website for a few thousands more than the price they said they couldn’t go over. There’s a general lack of communication between employees and departments, and it’s hard to get a call back. I have found Terrell in the service department to be very helpful, as was the receptionist who answered the phone and directs calls. I had to jump through hoops and make extra trips to get something from the service department that I was promised when I purchased my vehicle, this was due to the sales staff dropping the ball. I’ve been happy with my vehicle tho and feel like it was worth it in the long run. However if you’re looking for someone you can absolutely trust I would look elsewhere.Thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1283 to discuss what we can do to help.
Best Service I’ve Experienced
by DMeehan on 02/22/2023I bought my current Honda CRV here and have been taking my vehicles here since 2009. Always 5 star plus honest service and recommendations.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Honda Covington Pike. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Great Service!
by ZPereira on 02/22/2023My service advisor Mr. Terrell was great and was very transparent.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Radiator leak
by JSmooth on 02/21/2023Brought my CR-V in for a radiator leak and was so impressed with my service writer Pam Littlefield and meeting my mechanic named Steve. Steve showed me several issues and made two plans for repairs. It took 2 days to complete everything… but saved me a lot of worry and extra repair trips. Pam has been handling maintenance for both of my cars for awhile and she does a great job, Thanks.Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Geneva, thank you so much for your positive comments about AutoNation Honda Covington Pike! If you ever need help, just give us a call. Happy motoring!
by Presley Palmer on 08/15/2024