Customer Reviews of AutoNation GMC Mendenhall
Review type:
Excellent salesmanship
Excellent salesmanship
by Lesstyle on 08/02/2024I had a excellent salesman he went beyond his salesman title to make sure I got a car that was still under factory warranty and a note that I could afford.Hi, we set high expectations for ourselves so it's gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Buick Encore
by Clee Jamison on 10/01/2023I received good information about the Buick Encore before I took delivery. That helped me make my decision to buy.Hi Clee, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service as always
by Chapo84 on 08/20/2023This place always provides me great service. I drop off my truck in the morning and it is ready for me when I get off work.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Above and Beyond
by Moss on 07/19/2023Greg was very professional and thorough in showing us all the features our new vehicle had to offer. Very friendly and politeHi Moss, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Great experienc
by Jeremy H on 07/10/2023Greg was awesome to work with and definitely went the extra mile.Hi Jeremy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
New purchase
by Mainline on 07/08/2023Easy, fast, and honest.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Sales
by Teffenee on 05/02/2023Very helpful and attetive to my needsHi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Satisfied
by M Cook on 05/01/2023Loved working with Ashley. She was professional and friendly.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service Decline
by T. Ingram on 04/13/2023I dropped my car off at 8a.m., for a 9a.m., appointment and my car was not even looked at till after 12p.m., simple service to have a tire replaced. What is the point of requesting an appointment, if the appointment time is not going to be… adhered to and customers physically waiting get priority. My car was left in disrepair by the technicians as they did not clean up behind themselves.Hello, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1262. We hope to hear from you.
Service appointment for my Dodge van
by Mark Matlick on 03/15/2023Overall it was just OK. My appointment was set for 9 am and I was leaving the dealership at just after noon. A bit long for an oil change and tire rotation and system checkHi Mark, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Customer service decline
by T. Ingram on 03/06/2023I have been bringing my vehicle to this location for over 15 years as I bought my car brand new from this location. There has been a significant decline in the service over the years. I brought my car in for a regular scheduled oil change… and they neglected to inform me that my car was leaking oil, nor did they document it on any of my paperwork. The service tech., (Tony Heeg) did not call me one time to provide an update regarding my vehicle. I had to call several times for updates and he still did not return my calls. The service manager stepped in to help and provide information regarding my car. As noted, I have been bringing my car here for years and the service is nothing compared to what it used to be and I don't think that management at this location cares about the declining service department.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
WORST DEALERSHIP HANDS DOWN
by Unhappy on 02/25/2023This dealership took 35 days to perform warranty work on my truck, it took over two weeks before they even diagnosed the problem. Had it not been for GM Care getting involved they wouldn't have even offered to provide a courtesy vehicle.… Never once called me to keep me informed of the repair process, I always had to reach out to them to get updates. Messages left with the General Manager were never returned, he's such a clueless leader he didn't even know what a Component Coverage Letter was. Had it not been for GM Corporate getting involved I probably would still be without my truck.2023 GMC Yukon
by HappyInBama on 01/29/2023I called AutoNation on a Saturday with my request. The following Tuesday Ms. Rhonda found my 2023 GMC Yukon. I had one ordered through my local dealership, and it was taking forever to come in. The exact 2023 Yukon I wanted arrived at… AutoNation Mendenhall & Ms. Rhonda called me. The very next day I drove from Alabama to Memphis, purchased and drove back home in MY new Yukon. She did what it took to make this Alabama girl HAPPY!!Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Experience
by TechnolgyGuy on 01/19/2023All good. No bad. The entire process was a good experience and we will be repeat customers.Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Excellent Customer Service
by KeeKee1 on 01/03/2023Husband and I went to dealership, he found exactly what he wanted . They gave all the rebates good maintenance package for the truck. Experience was great. Sales lady was amazing and fast. She got the job done.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
AutoNation Awesomeness
by DrTDL1908 on 12/30/2022Auto Nation is superiority at it's best. The customer service is unparalleled and should be modeled. Quality over quantity should be their motto!Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Oil Change
by Particular on 12/21/2022Upon entering the service department I was promptly greeted in a professional and courteous manner by the staff. Once the service was completed I was advised of that service and asked if I had any questions which is a definite plus. I would… recommend this dealership to others.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Autonation GMC Mendenhall and we hope to be of service again in the future.
Oil Change
by Dominique on 05/30/2022I really appreciated the service on vehicle. Mitchell took his time to do my inspection and gave me a detailed report about his inspection.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Best car buying experience I’ve had in a while
by Bryan H on 05/03/2022Best car buying experience I’ve had in a while autoNation did not gouge or charge over MSRP like other GMC dealerships in the local area. The salesman was focused on meeting my needs over trying to sell any vehicle he had on the lot. The… salesman was informed about his product and aware of the competition. He was not afraid to say I don’t know, and then find the real answerHello Bryan, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!
Great service
by rkuntzman on 05/17/2019Great communication and service. Returned in a timely manner as well. Thank you for all your hard work!Great service
by Gary H R on 03/19/2019We are from out of state and needed repair for an overheated vehicle. They got us right in and did a great job of fixing the problem.We are so glad to see that you received great service during your visit. We pride ourselves in great customer service and will continue to provide you with a stellar experience.
We appreciate your response! We always strive to provide personable and excellent customer service. We hope to see you soon!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we set high expectations for ourselves so it's gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Presley Palmer on 08/06/2024