Customer Reviews of AutoNation Ford Wolfchase
Review type:
2024 F150 Purchase
Purchased a 2025 Maverick - Hybrid - and so far loving it. Sales person was most accomodating and helpful. Would recommend this dealer to anyone looking for Ford car or truck.
Scott T.
by Staylor on 05/12/2021Everyone was very knowledgeable and very helpful. I would definitely buy a vehicle from you guys again.Staylor, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Wolfchase! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
cold shoulder...
by Thnx4nuttin on 03/01/2021I made an appointment on the dealer's website - and their system acknowledged my appointment , and clearly spelled out the purpose of the appointment was to correct a safety recall on my new Ford vehicle. When I arrived for my appointment… what happened next can only be described as a total clown show. They claimed to not to be expecting me, they claimed not to have the parts for the recall, they "took my info" and claimed to get back with me ... that was several months ago .. still total radio silence .. What a horrible way to "support" customers and new products !Hello, we are deeply disappointed by your experience at AutoNation Ford Wolfchase. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1257. We hope to hear from you.
0
by Jamie Dunlap on 02/14/2021updated 02/22/2021My truck was in your shop for 27 days. This is a joke and I will be using another place to do my business with Stop texting me.Jamie, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1257. We hope to hear from you.
Lee was great!
by John Moore on 02/11/2021I took my F-150 in for an oil change a new gas cap several months ago. Lee had to order the part for the gas cap, and did a great job of keeping me updated. However, I needed to get my truck back and when I went back several months later,… Lee still had the part ready for the install!!!!Hi John! We're so happy we were able to help you out! Thank you again for the great review!
Service
by TWALL 999 on 01/29/2021updated 02/05/2021The service was handled on time.Thank you for taking the time to share your feedback with us.
Service
by Bill Fischer on 01/22/2021It was a good experience. My service consultant, Jacob, was really good...very helpful, professional and accommodating.Bill, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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by Jeff Smock on 01/08/2021updated 01/15/2021There's not enough stars on here, service department is great, fast service, friendly. Big thank you to Cory who worked on my truck.. great guy..We are pleased to hear you had such a positive experience with us!! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
10,000 mile checkup
by DanFord on 01/04/2021Excellent service, Excellent amount of time to complete service. Always happy with AutoNation Ford. Have not gone anywhere else in over 12 years.Danford, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Wolfchase. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Review
by T.Jones on 12/30/2020My visit was very pleasant and I recommend to others! I looked at other dealers prior to going to Ford and I was unimpressed. Thank you to the Ford staff. The finance manager Marcus was excellent and my dealer Tiffiney was the best! They… made the process smooth!We are pleased to hear you had such a positive experience with us! Please visit us again soon and have a wonderful day!
2014 F150
by 2014 F150 on 12/24/2020Nice folksThank you for the high star rating!
Thank you for the high star rating!
General Maintenance
by Rebecca on 11/18/2020Changed oil and rotated tire. Even washed my mustang! Barbara was a great advisor! She was very helpful.Rebecca, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
2017 F350 service
by Shack711 on 11/10/2020I’ve had my truck serviced here several times they have struggled to get my air pressure in tires correct. I had to replace my drivers side headlight lens a couple months ago this time I had to replace the other side the price was twice as… much from approx. $200.00 to $400.00. Felt like that was just ridiculous...Me David Smith
by Dsmith1006 on 10/13/2020Set appointment online for the “works package” & got in & out within an hour!We are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Fast friendly service you can trust.
by Satisfied on 09/07/2020Gary rocksCustomer
by Adest1234 on 09/04/2020Ford did exceptional work on my Ford Edge. Work was completed very quickly. While I waited Ford provided me with a courtesy vehicle till my vehicle was completed.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Black 4x4
by J Covington on 06/09/2020I brought my truck in for clunking noise when hitting our infamous pot holes. The service person that was assisting was very upfront as to when I might get my truck back and it was not looking good due to the back log created by the virus.… It was decided that I would leave my truck and just have to wait for the work to be done. To my surprise I got a call with the estimate of the repair and additional work that I was requesting. By the next door got the call to come get the truck that was repaired and serviced. That is why I continue to use this Dealership to service all of my Ford vehiclesHi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Lincoln Wolfchase. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Never Found the Problem
by Customer on 10/07/2019updated 10/16/2019AutoNation is a great place to bring your car, but my last experience with them was awful. I brought my car in for a small minor issue for hesitation that was not there before they changed my Transfer Case out. My car runs like crap… now. I bring my car to the dealer and spend the extra money to get my car fixed because they suppose to have all the tools to troubleshoot. The mechanics that worked on my car must be inexperienced. I also went to check on my car and it was left outside in the rain. This experience bothered me because I did not have any major problems in the beginning. My goal was to get the car in tip-top condition. The other part that frustrates me the most is I am having financial problems and cannot fix my car now, because after leaving there, I spent money trying to find the issue. I am all spent out now. I have to suffer from the noise as it gets louder and worst. Others tell me to take it AutoNation but the people at AutoNation are coming off like they do not care about my car (they left it in the rain) and that makes me feel like I am the problem. Last, it took 6 weeks just for them to tell me nothing about my car. I had to go back and ask for a rental car for the last week. When I got my car back, the problem still was not fixed. I don't think I will be going back. I cannot afford to. I have had bad experiences with car service in my 50 years of living, but by far, this was the worst experience at the worst time of my life. I wanted to prevent spending more on my car by catching a problem before it got worse but instead, it is the opposite.Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Lincoln Wolfchase take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (877) 523-1636 -- we hope to hear from you soon.
Thank you very much for sharing these comments. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (877) 523-1636 to discuss what we can do to help.
F 150 Service
by Troyshopper on 10/09/2019Great service. Service was started as soon as I turned over the keys.Hello, it means so much to us that you chose our dealership! If you ever need more help, just give us a call. Take care!
Hi there, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help! Take care!
Excellent Service
by kenthom on 09/29/2019Service was quick and excellent finished work sooner than expectedHello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
T.R. Barton
by Nothing on 09/27/2019The service management and the service team were unable to duplicate the problem at this time. I believe they were sincere in their efforts! I was instructed to return when and while the problem was occurring and find a member of the… service management team. I’ve had several different Ford vehicles serviced at this dealership, over the years, and have always been very satisfied with the overall experience and results!Hi there, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Lincoln Wolfchase. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Service
by Service on 06/18/2019Service representative kept in touch with me while work was being done.We appreciate your response! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future. Take care.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Wolfchase. If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 08/07/2024