AutoNation Ford Wolfchase
Dealership Service Review
AutoNation is a great place to bring your car, but my last experience with them was awful. I brought my car in for a small minor issue for hesitation that was not there before they changed my Transfer Case out. My car runs like crap now. I bring my car to the dealer and spend the extra money to get my car fixed because they suppose to have all the tools to troubleshoot. The mechanics that worked on my car must be inexperienced. I also went to check on my car and it was left outside in the rain. This experience bothered me because I did not have any major problems in the beginning. My goal was to get the car in tip-top condition. The other part that frustrates me the most is I am having financial problems and cannot fix my car now, because after leaving there, I spent money trying to find the issue. I am all spent out now. I have to suffer from the noise as it gets louder and worst. Others tell me to take it AutoNation but the people at AutoNation are coming off like they do not care about my car (they left it in the rain) and that makes me feel like I am the problem. Last, it took 6 weeks just for them to tell me nothing about my car. I had to go back and ask for a rental car for the last week. When I got my car back, the problem still was not fixed. I don't think I will be going back. I cannot afford to. I have had bad experiences with car service in my 50 years of living, but by far, this was the worst experience at the worst time of my life. I wanted to prevent spending more on my car by catching a problem before it got worse but instead, it is the opposite.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No