AutoNation Ford Wolfchase
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Dealership Service Review
service Rating
cold shoulder...
Written byon 03/01/2021
I made an appointment on the dealer's website - and their system acknowledged my appointment , and clearly spelled out the purpose of the appointment was to correct a safety recall on my new Ford vehicle. When I arrived for my appointment what happened next can only be described as a total clown show. They claimed to not to be expecting me, they claimed not to have the parts for the recall, they "took my info" and claimed to get back with me ... that was several months ago .. still total radio silence .. What a horrible way to "support" customers and new products !
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Renata Michale on 03/02/2021
Dealer Response
Hello, we are deeply disappointed by your experience at AutoNation Ford Wolfchase. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1257. We hope to hear from you.
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