Customer Reviews of AutoNation Ford Wolfchase
Review type:
2024 F150 Purchase
Purchased a 2025 Maverick - Hybrid - and so far loving it. Sales person was most accomodating and helpful. Would recommend this dealer to anyone looking for Ford car or truck.
Maintenance and 1 recall
by Anne123 on 01/27/2023It was explained to me what needed to be done for the recall (I brought the car in for oil change and tire rotation).Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Wolfchase and we hope to be of service again in the future.
Hello, We appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!
Did it Again
by S. payne on 01/20/2023Great service experience once again, they consistently deliever in all aspects of the service experience, in the door too out the door.Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Lee Fishet
by LfNovember3@ on 01/17/2023Outstanding service as always. Never let Barbara leave. She is an outstanding credit not only to you but to the Ford Motor Company.Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Keep up the good work. Outstanding.
Ford E250 miss fire
by Domenico G. on 01/17/2023Service completed within the timeframe promisedHi Domenico, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Toooooo Long to Wait
by Albert22 on 01/16/2023Went into dealer to get the 20K PM. That part went great. However, when I mentioned that I may have an electrical issue with my 2022 F150. Things went south. The service agent said, if my problem required a diagnostic, I had to leave my… truck with the dealer. Current wait time was two weeks….. I said what ? I asked if I could make an appointment two weeks out… Service advisor said no. That not the way we do it. You must leave your truck here with us. Also said,, at one time it was 6 weeks. Why should anyone go without their new car/truck for this length of time in order to get a new car defect repaired.. This is ridiculous and unreasonable. So needless to say, I just had the PM accomplished.Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Wolfchase take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1257. We hope to hear from you.
Expedition Recall
by 2022Exp on 01/06/2023Autonation was wonderful in working with me. They rented a vehicle to drive and assisted me throughout the wait time.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Owner
by Stineman on 01/06/2023Great. Greeted by a service advisor in less than two minutes. Gave them an explanation of service needs and possible warranty problem and left key. Completed service and warranty items in a very reasonable time. All seems well after the… visitHello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Vehicle Sales
by BrendaC on 01/06/2023This is the 6th vehicle purchased from Wolfchase Ford. Highly recommend dealership and sales team. We have always had a positive experience. They are our to for new or used vehicles. ThanksHi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
So Slow
by caseyvcarter on 01/03/2023It took 6 hours to get my oil changed and my total was $100! You would think for the wait and money that they might vacuum out your car too.Hi, we are deeply disappointed by your experience at AutoNation Ford Wolfchase. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1257. We hope to hear from you.
Oil change and 60,000 checkup
by Deerhunter on 12/31/2022Anytime Lee is my service manager I receive excellent service and prompt attention.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Customer service
by Heather L on 12/30/2022I had a wonderful experience throughout the entire process, from submitting an online request, to the follow up and actually meeting the entire team in person once I arrived. They showed me the vehicle I had request and had it pulled up… for me to look at but my salesperson realized that I wasn't thrilled about it. We discussed my needs and he was able to find me exactly what I was looking for. The entire team took great care of me and I will continue to do business with them in the future. Honestly the best dealership I have worked with in years, they truly are about customer experience.Hello Heather, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Always Great
by Joebud82 on 12/27/2022I have been going here for years. They always do a great job no matter off it's big or small work. Always honest and fair.Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Wolfchase. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Service
by Whiteside on 12/23/2022Excellent work, very satisfied.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Wolfchase Ford and Barbara Myers are great!
by MandM on 07/13/2022Barbara Myers is my service adviser and she is great! Knowledgeable, personable, efficient. and makes recommendations when needed. I will always choose her and Autonation Wolfchase for service for my Edge and Fusion Hybrid.Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
New Bronco purchase
by John C Turner on 06/09/2022I ordered a Bronco in 2020 but due to Covid and supply chain issues, it took a long time to get made and delivered to my dealer. But once my dealer received it my salesman, Isaac Lodge, immediately called me and I went to pick it up 1 hour… later. I wanted to take it on a beach vacation that next morning. The purchase went very smooth and they sold it to me at MSRP as agreed (many dealers have been elevating the price $10,000 or more bc the demand is there). Long story short, I was very pleased with Isaac and the Memphis Auto Nation Ford dealership on Stage Rd. No funny games. Just a smooth and efficient process.Hi John, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Been buying cars for 55 years and this was the smoothest transaction
by Rick C on 06/08/2022I have been shopping for a truck for over a month and a church around by two separate dealers. I saw the vehicle I wanted at AutoNation in Wolfchase. It was 11 hours away but the exact truck I was looking for. When I got there after my 11… hour trip I met the most professional sales people and managers I have ever dealt with. They had great product knowledge and showed me respect. What the deal was exactly how it was told to me on the phone. It was worth the 11 hr drive and I would do it again. I would highly recommend to anyone looking for a new or used auto or truck to contact and do business with AutoNation of WolfchaseHi Rick, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Wolfchase and we hope to be of service again in the future.
Made the transaction smooth
by Dawn Burzawa on 04/17/2022We purchased the car through the internet and did everything online, by phone, and mail. HQ Rogers was my salesman and Curtis Jones was my finance guy and both were exceptional. They made the process so easy this was our first time… purchasing a car this way. From the paperwork to the shipping of the car everything was so good.Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Good Service Dept.
by Marty M on 04/08/2022Needed a water pump replace on my 05 F150. Figured the lead time would be a week or two giving all the problems that Covid is wreaking on businesses. This was not the case at all as Autonation was able to get it fixed and back to me in two… days. Barbara Myers, the service advisor, was friendly, worked with me on this fix and was appreciative of my business. I will use Autonation again recommend them to others.Hello Marty, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Recent Transit Connect Service
by Jill Johnston on 07/12/2021My service experience at Wolfchase Ford has always been excellent, the staff is great and the work done in a timely manner. This time I wish to commend Mr. Lee Gault who handled servicing my Connect. He was great to work with, kept me… informed of progress and what needs to be addressed in the near future. An employee with his depth of experience and people skills is a huge asset to Ford.We appreciate you taking the time to leave us a response, Jill! We always strive to provide personable and excellent customer service. Thank you again for the review!
Service for driver side air bag recall on Lincoln MKZ.
by sallieb on 07/07/2021My first experience with was not good. My Lincoln was in for the brake recall May 5. I also gave the airbag notice to to order the part. The next week my friend took me in to get my Lincoln after brake service. He had letter for the… airbag recall on his Lincoln MKZ. Service person took his letter. The following week friend got a call from service person to bring his Lincoln in to repair the airbag. I should have been call first since service knew May 5 I had a airbag recall. Finally on July 2 I went to the dealership to see service person I was told he no longer work there as of the morning of July 2. I then ask to speak to the service manager . I told her my problem and she told me the parts were there and if I had time that day to wait she would take care of the airbag recall. I waited and she took care of the problem. She was very nice and understanding. You should hire more people like her. I have other problems in the past with this service department. My answers below has to do with the service manager being so nice and and most of all doing her job well. There were no charges for this work as it was a recall . Hence the no answers.Hi Sallieb, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Explore sport
by Charlie on 05/19/2021After 6 months of winter and covid quartine. Time to get out and the sun roof not working again. Just had it repaired 6months ago . I brought it back to lander ford on stage rd . Spoke to Edward who had the technician check it out. The… roof motor was bad. The reason i buy genuine Ford parts For the 2year replacement warranty. I was quite surprised this repair was no cost to me and repaired my suv in 1 day .Thank you Edward and team .We appreciate you taking the time to leave us a response, Charlie! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Wolfchase. If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 08/07/2024