AutoNation Ford Wolfchase
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Dealership Service Review
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Toooooo Long to Wait
Written byon 01/16/2023
Went into dealer to get the 20K PM. That part went great. However, when I mentioned that I may have an electrical issue with my 2022 F150. Things went south. The service agent said, if my problem required a diagnostic, I had to leave my truck with the dealer. Current wait time was two weeks….. I said what ? I asked if I could make an appointment two weeks out… Service advisor said no. That not the way we do it. You must leave your truck here with us. Also said,, at one time it was 6 weeks. Why should anyone go without their new car/truck for this length of time in order to get a new car defect repaired.. This is ridiculous and unreasonable. So needless to say, I just had the PM accomplished.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Aria Scott on 01/19/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Wolfchase take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1257. We hope to hear from you.
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