Customer Reviews of AutoNation Ford Wolfchase
Review type:
2024 F150 Purchase
Purchased a 2025 Maverick - Hybrid - and so far loving it. Sales person was most accomodating and helpful. Would recommend this dealer to anyone looking for Ford car or truck.
Service technicians
by Michael on 09/01/2023Very good keeping you in formedHi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Battery Time
by krunchnik on 08/25/2023Info center saying some electrical systems off due to battery- Short story-we needed a new battery which would have been quite expensive- This is where having rewards points really paid off- We were able to use $200.00 in points- Work was… done and ordeal was over-Thanks AutoNation-Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Tire warranty
by Jeremy C on 08/12/2023Fast and friendly serviceHi Jeremy, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
230,000 mile service
by Michael on 08/07/2023No surprises. Service advisor told me up front the service needed, the time it would take, and the amount of the service.Michael, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Hi Michael, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great Service
by Angela45 on 08/06/2023My service writer Lee was very helpful and everyone did a great job on my car.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
2018 Fusion
by Richard on 08/04/2023Awesome, took very good care with prompt response.Hi Richard, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
2020 Lincoln MKZ Reserve
by JoyceLenzi on 08/03/2023I've never purchased a vehicle, not to mention such an expensive one, over the internet. The process took a lot longer than I anticipated, but am satisfied with the ending results. The salesman was very prompt in returning my calls,… answering the questions I asked and notifying me when my transportation picked up the vehicle. I am somewhat disappointed that only 1 FOB was included and the trunk net was missing. All in all, I am happy with the vehicle.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Elijah
by Venessa on 08/02/2023The Car salesman was absolutely outstanding and amazing with his service to me. I loved his professional and performance as well as his attitude and character. Elijah also was eager to let me know if I needed help DONT hesitate, call him… and he’s there for me. 100% with Excellence!Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
F-150
by Dexter Hous on 08/02/2023It was great, quick serviceHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Warranty Service
by b.white on 07/26/2023I was traveling thru Memphis on business and had an issue with my 2023 King Ranch. I pulled in at 3pm and the service department graciously worked me into their busy shop and had me on the road by 5pm. GREAT SERVICE!Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Review 1
by Terry xxx on 07/25/2023Service began soon after I arrived. I felt Lee was honest and fair about the estimate. He was also flexible when my plans changed.Hi, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Oil change, tire rotation
by Michael on 07/25/2023Friendly serviceHi Michael, we're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!
Happy Customer
by S Thomas on 07/18/2023I would like to say Matt was wonderful. He made sure my experience was painless. I didn’t have to wait long to finish the deal. The finance representative made sure I was satisfied. I would recommend Auto Nation to family and friends.… ThanksHi, thank you so much for your positive comments about AutoNation Ford Wolfchase! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Customer
by Lee Minor on 07/17/2023My truck was service was completed swiftly and staff was very professional.Hi Lee, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
20,000 mile check up
by Grovenia on 07/17/2023They got me in and out in an hour on a busy Saturday.We are pleased to hear you had such a positive experience with us, Grovenia! Drive safe, and we'll see you on the road.
The pits
by Was fordman on 07/01/2023Back for 3 recalls ended up 4 trips then dash went out under their watch then they wanted 1300-2200 to fix they had the car maybe they showed something out I believe they should fix worked fine before they srartedHi, we are deeply disappointed by your experience at AutoNation Ford Wolfchase. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1257. We hope to hear from you.
Service Dept.
by Jeff Fo on 06/30/2023I carried my 2019 Lincoln in for an oil change and tire rotation. I waited on the car and was told that it could take up to 2 hours. I was back in my car in 45 minutes and everything had been done.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Great Service, Long Wait, Super Expensive
by Joebud82 on 06/26/2023This location does great service. I've never had an issue with their work. However, in January of 2023 I was told to schedule an appointment several months out for a timing code because they were short on techs. I scheduled the appointment… for March. They had my truck a week and didn't look at it. I'm a teacher, so that was my spring break and I didn't really need my vehicle that week. Had to go get it because I had to go back to work. Was told to schedule another appointment several months out. I did, this time for June when we get out of school. I had to rent a vehicle this time because my child gets out of school the same time I do. They had my vehicle for 2 weeks before they looked at it. I had to actually go to the location to make sure my vehicle was going to be looked at as renting a vehicle was about $350 per week while they had mine. The service total was about $5000. I understand that with the work that needed done that it wasn't going to be cheap. I did have a 15% off coupon they honored, but the limit was only $150 off the total. My frustration with the whole thing is the time. I'm not sure why I'm being asked to schedule appointments several months ahead of time for my vehicle to sit at least a week in two separate instances and not even be looked at. If I am scheduling appointments, then I expect my vehicle to be worked on during that scheduled time. I sincerely hope that I don't have any further issues with my timing components, because there is no possible way I can afford to spend nearly $6000 a second time.Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Thank you for leaving feedback. Please reach out to us at (901) 209-1257 so we may identify ways to improve your experience.
Vehicle purchase
by Kaitlin on 06/26/2023Stephon went above and beyond for my family. He was patient with us, answered our questions honestly, and worked hard to get us what we wanted. He even gave my son a hot wheels car which was just a really small but good gesture right from… the start. We’re huge fans of AutoNation Wolfchase and huge fans of StephonHi Kaitlin, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Great job
by Michael on 06/23/2023I had a great experience. Matt was very helpfuland able to answer ourquestions.Hi Michael, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Wolfchase! Please don't hesitate to reach out if there's anything additional we can do for you.
Service on 2018 Ford Focus
by Linda Orman on 06/17/2023My car needed a new battery, an oil change & tire rotation. Ms. Barbara M. and Mr. Gary D. provided excellent service!Hi Linda, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Wolfchase. If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 08/07/2024