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AutoNation Ford Wolfchase


7925 US Hwy 64, Memphis, TN 38133 (map)
Today 8:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (16) No (1)
Service Rating
Recommend:
Yes (49) No (4)
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Dealership Service Review

4 out of 5 starsservice Rating
Great Service, Long Wait, Super Expensive
Written by Joebud82 on 06/26/2023

This location does great service. I've never had an issue with their work. However, in January of 2023 I was told to schedule an appointment several months out for a timing code because they were short on techs. I scheduled the appointment for March. They had my truck a week and didn't look at it. I'm a teacher, so that was my spring break and I didn't really need my vehicle that week. Had to go get it because I had to go back to work. Was told to schedule another appointment several months out. I did, this time for June when we get out of school. I had to rent a vehicle this time because my child gets out of school the same time I do. They had my vehicle for 2 weeks before they looked at it. I had to actually go to the location to make sure my vehicle was going to be looked at as renting a vehicle was about $350 per week while they had mine. The service total was about $5000. I understand that with the work that needed done that it wasn't going to be cheap. I did have a 15% off coupon they honored, but the limit was only $150 off the total. My frustration with the whole thing is the time. I'm not sure why I'm being asked to schedule appointments several months ahead of time for my vehicle to sit at least a week in two separate instances and not even be looked at. If I am scheduling appointments, then I expect my vehicle to be worked on during that scheduled time. I sincerely hope that I don't have any further issues with my timing components, because there is no possible way I can afford to spend nearly $6000 a second time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Nora Sutter on 06/28/2023
Dealer Response
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Thank you for leaving feedback. Please reach out to us at (901) 209-1257 so we may identify ways to improve your experience.
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