BMW of Chattanooga
Customer Reviews of BMW of Chattanooga
Review type:
Christine Dumas is best sales advisor ever!
Excellent Service
by Emelina Lir on 12/25/2022Pleasant experience! Superior customer service. Vehicle was in excellent condition.We appreciate your positive review about your recent experience with us! We hope to see you soon!
Bait and switch
by Gus on 12/17/2022Dealer offers come on price then adds on useless itemsGus, We appreciate you bringing this concern to our attention. We are unable to find your information in our system to contact you and explain any areas of our pricing that is causing confusion. We do not have any “add-ons” that are required. We do offer/suggest warranties and protection items that are completely optional and never forced on a guest. Please contact us at (423) 381-6419 so we can work towards a resolution. We look forward to hearing from you.
Big thank you
by Elsa Carroll on 11/26/2022So happy with my purchase Gary was so helpful and made my experience easyWe appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great dealership
by BeamerNana on 09/21/2022I drove to Chattanooga from Knoxville, to get a fair deal and much better customer service. Worth the drive!We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New car
by Nikki mac on 02/22/2022Great customer service experience with Michael. I will definitely make future purchases with him. He is knowledgeable of BMW, really knows his cars. The finances dept always does a great job. This is my second time buying with BMW of… ChattanoogaHi Nikki Mac, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
amazing
by Craig on 04/16/2021I was looking for a Acura TLX and BMW had just what I was looking for. I had been emailing the dealership for about a week and let them know when I could get there if the car was still available. The day before leaving I emailed the person… that I had been in contact with about my arrival time the next day. After driving 3 hours I arrived and found the car out front. Sales came out to greet me and asked if I had an appointment and I stated that I did between 1-2 PM. She had no record of the arrival. I showed the email string and she stated there has been a mistake and did I call. This is when I found out email wasn't enough I also had to call. I stated well I am here and would like to look at the car. After deciding to purchase the sales manager came to me and said a woman from Nashville is arriving soon with a appointment. I said that was nice but I had a appointment and I am here and would like to purchase the car. At this time I was told that I had to wait for the other person to arrive. I could not believe what I was hearing. They advised that there had been some kinda of mistake. I advised that I did not make the mistake and would like to purchase. I was told no. I could not believe what I was hearing. At this time it just wasn't worth arguing about and this took the joy out of buying the car for my wife. She had already went to the truck in disgust. Just a heads up, BMW isn't what I thought it would be.Great Experience
by Holly M on 02/25/2021updated 03/03/2021We have always received great service from BMW of Chattanooga from the Sales Team and the Service Team. This was our second new purchase from them but we have had always had all our bmw’s services there. We highly recommend BMW of… Chattanooga!Satisfied Jeff
by jgroup4 on 12/15/2020I always receive superb service from Eric Robinson. And Brett, the courtesy shuttle driver, is always pleasant and offers excellent customer service.Buying a Used Car during Covid
by Vol4Life on 04/15/2020No pressure sale. Parnell was simply a helpful, knowledgeable person who put me in the car I wanted at the price I asked.Hi Vol4life, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Purchase of BMW X3
by Carter409 on 12/15/2019We have purchased many cars but this was the best buying experience by far. We were treated very well at BMW of Chattanooga. Jonathan made us feel at ease and gave us a great deal. Transaction was smooth and quick.Phenomenal Service Team
by doctorn on 10/18/2018As a long standing customer I returned once for service after Kevin Frazier, service manager, left and I never went back. Service was abysmal. Kevin is back and so am I and all my BMW friends and colleagues. Kevin is by far the most… attentive, detail-oriented, friendly manager the dealership has ever employed. He brought with him a highly-qualified team and has each of them process and customer focused. This is finally the white glove service team BMW owners deserve and they deliver. In addition, to Kevin, Eric and Wes, Aaron, the product expert, is indispensable. Aaron is the go-to guy for functionality on every model. The dealership exceeds expectations with this professional team servicing customers.Hi Doctorn, thank you for taking the time to leave a review for us at BMW of Chattanooga. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Customer Excellence
by Donna B. on 07/23/2018I had an outstanding experience at BMW of Chattanooga. This is the fourth BMW I have purchased here. There is no high pressure. Gary Ridge, the sales representative knew the type of vehicle I was interested in. He presented me with… options currently available through the dealership and also offered to find my preferred car if it was not currently available. I spent two weeks driving various car and considering all the options. I eventually decided on the new X3 M40i. It is the perfect combination of sleek lines, high performance and roominess. It was a difficult decision to trade my beloved 435I for an SUV. But because of the performance of the 3X M40i, I didn't have to compromise.Hi Donna B., thank you for taking the time to leave a review for us at BMW of Chattanooga. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
1st Time Lease experience!
by SherryF on 07/03/2018Amazing Customer Service and David Goforth excellent memory(from a purchase 3 years ago). No wonder this dealership keeps their employees because their employees go out of their way even if you dont purchase to try to help make your car… buying or lease experience Awesome! Love BMWs lease program and service all around, hopefully I will be in a new x5 soon.. People are quick to give negative reviews so I always try to recognize great service and share when I can. Sherry FrameSherryf, your wonderful feedback and rating mean a lot to us. We're happy you found our staff to be so supportive during your experience here at BMW of Chattanooga. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience
by Terrible21 on 06/25/2018Quick process and they were all very helpful. Second time to buy a car here and they continue to impressTerrible21, we are so happy to read such a great review about BMW of Chattanooga! We hope to be of service to you again in the future. Best wishes, BMW of Chattanooga
Happy new owner
by Terrible21 on 06/08/2018I picked out the vehicle I was interested in a 2015 X1Sseries certified used vehicle. I made an appointment and actually arrived a little early. The vehicle was ready and my salesman Phil was ready for me. He went over every aspect of the… vehicle and offered us a test drive. My other car is a 2001 325XI sport wagon which we still have and there were a few upgrades we had to contend with. No problem we drove on the expressway, city, and normal areas parking lots and neighborhoods. Phil was very comforting and explained any questions we had. We were sold. The financing manager Alex was great. It was the most pleasant transaction I have ever experienced. After the sell we had Aaron the BMW genius go over everything on the vehicle with us and even set up the Bluetooth for us. BMW of Chattanooga is a very caring and great dealership. I would recommend them to anyone wanting a new or used BMW.Terrible21, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
BMW x2
by Terrible21 on 06/08/2018New to the SUV category but wanted to have a sporty feel. The new BMW X2 fills the role. With the M package added, the X2 has power and handling with the pluses of room that make it a perfect fit.Hi Terrible21, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!
Extra charge being added to bill.
by Terrible21 on 05/05/2018updated 05/22/2018The service was performed in a timely manner. The price quoted was accurate with one exception. I find the $19+ charge for an environmental fee for an alignment added to the quoted price somewhat questionable.Terrible21, we are happy to hear that the service was performed in a timely manner but would be happy to answer any questions your may have regarding any fees. Have a great day and do not hesitate to reach out!
BMW Chattanooga
by Terrible21 on 05/01/2018updated 05/22/2018Wilson was my service rep and I would rate him a 12 out of 10. He was courteous, professional, and very accommodating. All my needs were met and exceeded.Hi Terrible21, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, BMW of Chattanooga
Service? what Service?
by kfincleveland on 08/06/2017RE: After service check analysis of BMW of Chattanooga August 2017 I wanted to connect with you one last time as the BMW X5 we've brought in for service during the month on July was… nothing but one big mistake. And here's why: 1) we initially had the car towed in for service early in the month as the dashboard was light up like a Christmas tree with all sorts of warnings. A week later, and nearly $3,000.00 later too, we were assured the problems were corrected. On the trip home from the dealership, the lights were on again. then they disappeared. 3 days later, I brought the car back to the dealership for the same thing. Your people couldn't find anything, returned the car to us and said that if it repeated, that we should write down what it did and what the driving conditions were like at the time. The service advisor also stated that, because they couldn't find the issue, the dealership would help towards our costs with a loaner car/ rental and towing. We had the car towing again about 2 weeks later, no loaner was available, no help on the rental (we were told that the rental would be on us). The defective parts were "supposedly" found and placed on order. The only communication from your people was that they would order parts (another $750.00) and get them installed as soon as they were received. Three days later, I called to check on the progress, as was told that the wrong parts were ordered (or received) and it would be another few days. Now, before I go any further, let's talk about the phone call...... your phone system quite frankly, sucks. You can't get through to talk to a real person except after numerous attempts and much time. I actually drove to the dealership on one occasions, from Cleveland, because I couldn't get through on the phone. I was told by the service manager (Eddie) that they had a "system" on the phones. I agree whole-heartedly.... you do have a "system". The correct parts finally came in and we were at the dealership about 1 1/2 hours later to pick it up. We were directed to an empty desk and told to wait there to pay for the service and parts. We waited, and waited and waited some more (20 minutes) . I finally got up and walked through the showroom until I found someone, anyone so we could pay and get our vehicle home. We got exactly 4 tenths of a mile from your dealership before the dash lit up again and flashed all sorts of warnings. I never took the car home. I took it to a Jeep dealer where we traded it in on a new vehicle. Never again will I own a BMW, never again will I have a need for service at your or any BMW dealerships. But, rest assured, I will ALWAYS speak of my experience, of the costs, of the lack of communication and the inability to connect with any one at your dealership. You may indeed have a dealership, but don't ever try to convince me you are service oriented. I will be posting on all the web reviews I can find, I will dissuade all our friends from buying BMW, and I will be a thorn in your side, hopefully causing you the loss of many sales for years to come!!! With my deepest, most sincere promise, KF Cleveland, TNGreat Experience
by CandiceC on 06/20/2017I was looking into a used car that was featured online. My husband and I went to view the car on a busy Saturday. One thing I really appreciated was the salesman didn't hover. He was there if we needed him and otherwise left us to browse.… We purchased the vehicle and while there were a few people ahead of us in the finance department, we were kept updated while we waited. I really feel they were attentive and willing to help us in any way possible even though we weren't one of their big spenders. Thanks for everything!Hi Candice, Thank you for taking time out of your day to review​ us! We are so glad that you enjoyed your visit with us and we hope you have a wonderful day! -Your BMW of Chattanooga team
No problems.
by OFFtodisney on 04/21/2017I saw a used vehicle on the website I liked. I inquired and then went to the lot. Long story short...bought the vehicle. No problems. Smooth process.Thank you so much for the 5 Star review! We sincerely appreciate you taking time out of your day to review us! We hope you have a wonderful day! -Your BMW of Chattanooga team
Thank you so much for the 5 Star review! We sincerely appreciate you taking time out of your day to review us! We hope you have a wonderful day! -Your BMW of Chattanooga team
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Haley Bada on 05/09/2025