BMW of Chattanooga
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Dealership Service Review
service Rating
Phenomenal Service Team
Written byon 10/18/2018
As a long standing customer I returned once for service after Kevin Frazier, service manager, left and I never went back. Service was abysmal. Kevin is back and so am I and all my BMW friends and colleagues. Kevin is by far the most attentive, detail-oriented, friendly manager the dealership has ever employed. He brought with him a highly-qualified team and has each of them process and customer focused. This is finally the white glove service team BMW owners deserve and they deliver. In addition, to Kevin, Eric and Wes, Aaron, the product expert, is indispensable. Aaron is the go-to guy for functionality on every model. The dealership exceeds expectations with this professional team servicing customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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bmwofchatt on 10/30/2018
Dealer Response
Hi Doctorn, thank you for taking the time to leave a review for us at BMW of Chattanooga. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
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