BMW of Chattanooga
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Customer Reviews of BMW of Chattanooga
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Danny!!
by RZMANS89 on 08/01/2025
We had excellent service and care from Danny! We appreciate his patient as we made this large purchase. He was also so very knowledgeable! Thanks Danny!
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The following reviews are more than two years old. They are not included in the overall rating.
54 reviews
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Service? what Service?
by kfincleveland on 08/06/2017RE: After service check analysis of BMW of Chattanooga August 2017 I wanted to connect with you one last time as the BMW X5 we've brought in for service during the month on July was… nothing but one big mistake. And here's why: 1) we initially had the car towed in for service early in the month as the dashboard was light up like a Christmas tree with all sorts of warnings. A week later, and nearly $3,000.00 later too, we were assured the problems were corrected. On the trip home from the dealership, the lights were on again. then they disappeared. 3 days later, I brought the car back to the dealership for the same thing. Your people couldn't find anything, returned the car to us and said that if it repeated, that we should write down what it did and what the driving conditions were like at the time. The service advisor also stated that, because they couldn't find the issue, the dealership would help towards our costs with a loaner car/ rental and towing. We had the car towing again about 2 weeks later, no loaner was available, no help on the rental (we were told that the rental would be on us). The defective parts were "supposedly" found and placed on order. The only communication from your people was that they would order parts (another $750.00) and get them installed as soon as they were received. Three days later, I called to check on the progress, as was told that the wrong parts were ordered (or received) and it would be another few days. Now, before I go any further, let's talk about the phone call...... your phone system quite frankly, sucks. You can't get through to talk to a real person except after numerous attempts and much time. I actually drove to the dealership on one occasions, from Cleveland, because I couldn't get through on the phone. I was told by the service manager (Eddie) that they had a "system" on the phones. I agree whole-heartedly.... you do have a "system". The correct parts finally came in and we were at the dealership about 1 1/2 hours later to pick it up. We were directed to an empty desk and told to wait there to pay for the service and parts. We waited, and waited and waited some more (20 minutes) . I finally got up and walked through the showroom until I found someone, anyone so we could pay and get our vehicle home. We got exactly 4 tenths of a mile from your dealership before the dash lit up again and flashed all sorts of warnings. I never took the car home. I took it to a Jeep dealer where we traded it in on a new vehicle. Never again will I own a BMW, never again will I have a need for service at your or any BMW dealerships. But, rest assured, I will ALWAYS speak of my experience, of the costs, of the lack of communication and the inability to connect with any one at your dealership. You may indeed have a dealership, but don't ever try to convince me you are service oriented. I will be posting on all the web reviews I can find, I will dissuade all our friends from buying BMW, and I will be a thorn in your side, hopefully causing you the loss of many sales for years to come!!! With my deepest, most sincere promise, KF Cleveland, TNGreat Experience
by CandiceC on 06/20/2017I was looking into a used car that was featured online. My husband and I went to view the car on a busy Saturday. One thing I really appreciated was the salesman didn't hover. He was there if we needed him and otherwise left us to browse.… We purchased the vehicle and while there were a few people ahead of us in the finance department, we were kept updated while we waited. I really feel they were attentive and willing to help us in any way possible even though we weren't one of their big spenders. Thanks for everything!Hi Candice, Thank you for taking time out of your day to review​ us! We are so glad that you enjoyed your visit with us and we hope you have a wonderful day! -Your BMW of Chattanooga team
No problems.
by OFFtodisney on 04/21/2017I saw a used vehicle on the website I liked. I inquired and then went to the lot. Long story short...bought the vehicle. No problems. Smooth process.Thank you so much for the 5 Star review! We sincerely appreciate you taking time out of your day to review us! We hope you have a wonderful day! -Your BMW of Chattanooga team
Thank you so much for the 5 Star review! We sincerely appreciate you taking time out of your day to review us! We hope you have a wonderful day! -Your BMW of Chattanooga team
Lost faith
by XBMWdisciple on 12/12/2016Purchased a 2008 750LI and purchased a dealer recommended warranty program. Dealer unfortunately lied during the finance process of stating that all labor was included, when in fact labor is paid on a scaling system. Finance manager stated… ALL labor to me. Filed case with BBB and waiting for follow up. Left a message with dealer over 14 days ago with no response. Poor customer care and serviceHorrible Experience @ BMW of Chattanooga
by Terrible21 on 07/16/2016I called this dealership early Sat. To ask if a car was there telling her I would have to leave immediately to get there. She told me that she would call me back. I had to call her back an hour and half later, and she still didn't know. A… few hours later from my initial call, I was text that it was there. This gave me not time left to get there. They were nice enough to stay later. The sales lady was nice, but she was not use to selling used cars.. I was told it had no damage anywhere, which I found out later that it had been scraped on the bottom & painted over. I was an hour before I made it there that I could not take the car home. The price on autotrader stated that the $599 processing fee was included. They refused to include this. The car had a recall on the airbag. I received it a month later. When they found the part, they said it was going to be overnighted & I could pick it up the following Monday ( it was Wed when they told me this). That didn't happen. He told me that they would have the car shipped for free & give me $100 toward my processing fee. 2 weeks after I got the car, I received it. The car stopped on me 2 miles down the road because of an air bubble in the brake. I text his mobile & my phone died by the time he text back to offer transportation. That morning, he would answe my calls nor texts of what to do with my car sitting there. It was after one before he he let me know that he was calling the moving company with whom I put a claim in with. Almost 5pm, I was finally told that a wrecker would take my car to find ou what was wrong. The car was given an alignment & told it was fine. When I went to get it, I found 2 deep scratches near the tire. Once again the moving of this car messed it up. I bought a car that was not delivered the way I saw it a month before when I bought it. They sure cashed my check that first week though.Wonderful Transaction again!
by Lisa68tn on 06/25/2016Jonathan was so great to work with. He's informative and professional. Thank you!Disappointing experience
by jdblack on 06/01/2016I gave this dealership $500 in good faith to hold a car based on a website ad until I could travel 90 miles to view the car in person. Upon viewing the vehicle, I discovered they had substantially misrepresented the car and its options in… the website ad. When confronted about the incorrect information, the dealership promised to refund this deposit to make good. Unfortunately this never occurred. They also sold the car to someone else a few days later while still retaining my deposit. I've gotten nothing but the run-around when trying to resolve this issue. Now no one will even respond when I attempt to contact them. This is one of my biggest car buying mistakes I've ever made - by far.Hi Jeff, thank you for bringing this situation to our attention. We sincerely apologize for any miscommunications that have occurred and the inconveniences that they may have caused you. Please reach out to our GM Ryan Ziegler at 423-894-5660 so that we may assist you further.
Great Experience - Purchase of BMW X1
by JohnF328i on 05/27/2016I purchased my second BMW from this dealership in the past 15 months - this time a new X1 for my wife. I worked with Keith Rawls - my Client Advisor from the purchase of my 328i last year - on this transaction. Once again, Keith was very… professional - making the process smooth from the point of the test drive to taking delivery of the vehicle. I was very pleased with the "Sonic Price" on the X1 and on the trade value that I received on my wife's Honda. I also returned to BMW of Chattanooga because of the service I have received over the past 15 months on my vehicle from Kevin Frazier and his team in the Service department. Don't want to leave out David Goforth in the Finance department. David was a pleasure to work with in completing the business/paperwork side of the deal. I highly recommend BMW of Chattanooga. No need to drive to Atlanta for your new BMW!great service
by garyshi on 05/04/2016great service. did more than they promised. very impressed.Great service
by Magill19 on 05/02/2016Very pleasant experience. Very informed on product and inventory. Follow-thru on promises was impressive.Replace light bulb
by Bradley82 on 04/25/2016Fast service I got right in. Looked at the accessories you offered and discussed some cars with various sales people Just conversation and passing time.Awesome
by aspiegel on 04/04/2016BMW of Chattanooga was a pleasure to work with. Sales staff was very friendly.Easiest vehicle purchase ever!
by Brian_Heather on 03/11/2016This was literally the easiest vehicle purchase ever. From the moment we arrived the entire staff at BMW of Chattanooga made us feel like their personal guests. We sampled numerous versions of the X5 on multiple visits, asked numerous… questions, and even test drove one vehicle in a driving rainstorm (which is not a bad idea when evaluating an all wheel drive SUV). Throughout the process, the sales staff eagerly and patiently answered all of our questions, explaining the trim lines, packages, and optional features to ensure we purchased the right X5 for our needs. Even the appraisal of our trade, often the awkward deal-breaking part of the purchase process, was quick and painless. Once we decided on the vehicle, the finance team explained our purchase options clearly, and then walked us efficiently through the paperwork. Finally, delivery of the vehicle included hands-on demonstration of the dizzying number of safety and convenience features. Give BMW of Chattanooga a try - you'll be glad you did!BMW of Chattanooga
by 1dukejohnson on 02/23/2016My experiences at BMW of Chattanooga have always been top notch. From management (Ryan) and sales (Gary) to parts and service it has been a pleasure to deal with them. The waiting area and café are also fantastic. BMW is the ultimate… driving machine and BMW of Chattanooga is the ultimate dealership! Those who wish to criticize remember, you catch more flies with honey than you do with vinegar!Above and Beyond!
by MGentry1980 on 02/22/2016Thank you to Cody Bowman(our sales rep) and BMW Chattanooga for going above and beyond to provide outstanding service, timely updates, and delivery (long distance) of our new-to-us vehicle! We are so happy!BMW of Chattanooga is worth the LONG drive!
by lovemyx3 on 02/22/2016Bought my 2014 X3 from BMW of Chattanooga and they were quick to respond, no nonsense, and very reasonable. Have brought it back (2 hours each way) for service and every time they are attentive, thorough and FAST. Can't say enough, just… LOVE these folks!Exceptional sales staff
by Ccampbell13 on 02/17/2016Our overall experience was stress free and our salesman Keith Rawls was very helpful throughout the process. We will use BMW of Chattanooga again!BMW Service
by CStohler on 02/15/2016As always, my experience at BMW was perfect. Bill and Kevin couldn't have been more helpful. Thanks so much!!Great Customer Service
by rosh503 on 02/05/2016updated 02/12/2016Extended my warranty here a few months back and recently had some problems occur with my vehicle. I called in for an appointment and the Service Manager was able to get me in right away. They were also able to accommodate me with a loaner… car while mine was in the shop. The staff here went above and beyond to meet my needs in a timely manner, would definitely recommend this dealership to all.Service Extraordinaire!
by DoctorN on 02/09/2016Have dealt with the service department several years, but when the new manager, Kevin Frazier, was appointed to the position nearly two years ago, this service department propelled to the next level. Kevin's attention to detail, energetic… smile and passion for work and his customers is bountiful. Every service area has turnover, yet through changes that have occurred, this service team almost appears seamless. Kevin's administrative staff, especially Kelly and Tonja, are efficient and exhibit the enthusiasm and dedication of their leader. The service area is impeccably clean, customers are personally greeted upon arrival and the customer needs addressed immediately. If every service department was run with a goal to exceed customer expectations, they would rank on the level of this fine team.LEASE OF 2016 BMW X5
by RKBOWEN on 02/09/2016Process of lease went very well. Mr Ridge went out of his way to get the x5 that I wanted
About our dealership
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
by Haley Bada on 08/01/2025