Land Rover Hilton Head
Customer Reviews of Land Rover Hilton Head
Review type:
Range Rover Velar Sale was a pleasant experience.
Disappointed is an understatement
by Ashley on 05/15/2025I made the mistake of listening to the Range Rover mechanics recommendations. The truck was there over a month waiting on the radiator to arrive. The vehicle was dropped off on December 28th, I did not pick up the vehicle until January… 31st. This was not the first time the truck was having a coolant issue. During the month I had three different advisors, Casey, Vinnie and at the very end, a Leslie. On the day the truck was to be picked up( my advisor at this point was Vinnie) | was asked to wait as they did there final inspections. I picked the truck up late on a Friday afternoon, made it 20 minutes down the road before the vehicle turned off, coasting to a stop. Range Rover had the car towed. They held the vehicle for another 9 days, every day messaging that there were no updates on the vehicle. Finally advisor named Leslie sent a text and a video stating the engine was blown. I listened to their recommendations, incited a $4700 dollar bill, just to pick the vehicle up and only make it 20 minutes towards home. When trying to speak with them, they said I never should have paid the bill because now they can not help me. I paid Range Rover, paid off the loan, sold the truck to scrap.Thanks for the feedback, Ashley. We strive to provide excellent service to our customers at Land Rover Hilton Head. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (843) 208-3700 to discuss what we can do to help.
2023 Range Rover SV
by Shepherdab on 05/13/2025Needed brakes and service support. Great service communications and prompt service delivery. First class suppprt all around. Shout out to Madison and the GM!Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent!
by Sherell on 09/03/2024Annual maintenance was a breeze. Leslie checked me in with a smile and was constant in her progress updates.Hi Sherell, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Service
by LGJWoCo on 06/05/2024My car was at the dealer virtually all of January, 2024. It was a challenge to arrange a loaner car. The work requested was not all done, and the correct service (standard service, based on mileage) wasn’t done- another one was done. My… car was also there all of April for what was supposed to be items that weren’t done during January- and supposed to take 2 days. I believe the service work was finally done correctly but unreasonably slow with too many “hiccups.Hi, thank you for taking the time to leave us feedback about your experience with us. Here at Land Rover Hilton Head, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (843) 208-3700 to discuss ways we can better serve you in the future.
Always Awesome
by Lynne on 05/01/2024Have been a Land Rover client since 2007. Always exceptional fairly priced service. Service personnel, Cody and Jordan, worked extra hard dealing with a glitch out of their control ( one out of four new tires did not arrive on appointment… day). They kept me informed and made sure I was happy with the completed installation. Always deserving of a five star rating.Hi Lynne, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Range Rover Velar Sale was a pleasant experience.
by Gentile on 04/02/2024Our salesmen Rob was an expert on the cars we looked at and never once pressed the sale. Over several days, communication was prompt and we were able to complete the offer/acceptance process by mail and text. The closing process was without… lots of pressure to buy things we didn't need. The dealership was clean, professional, and organized. Unlike many in our past, this transaction was easy.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Ayomikun on 03/01/2024Harrowing experience. One of the reasons the car was sent for repairs has not been addressed. I have reached put asking when I can return the car for repairs still no response.Hi Ayomikun, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (843) 548-1136 when you can so we can address this situation directly. Thank you and have a great day.
Carter and the Team in Hilton Head are WONDERFUL!
by Ksadcetera on 02/19/2024While I was visiting my father and Hilton Head, I ran by the Land Rover dealership to look at a new Defender. I was delighted to work with Carter and end up driving home a brand new Land Rover from Hilton Head to Texas. The service was that… wonderful and the deal made it worth my time and effort! Thanks you all!!!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Discovery Service and Flat Tire
by Catherine on 11/21/2023Outstanding service again from Land Over of Hilton Head! A giant THANK YOU to Kristen and Leslie from the Service Team for the excellent customer service. I called with a flat tire emergency and was advised to get to the dealership as… quickly as possible if safe to do so. Upon limping in to the dealership Kristen was incredibly helpful in sourcing a new tire, lodging an insurance claim on the 12 moth old tire and also suggesting that while the vehicle was in the shop to schedule a vehicle service. Thank you to the very lovely Ron and John for the courtesy vehicle drop of and pick up to and from my home. Leslie was incredibly efficient and thorough explaining the work that had been done and getting me back in my Discovery quickly. Thank you…another excellent experience at Land Rover of Hilton Head.Hello Catherine, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Experience
by RRSport on 11/07/2023Excellent service and attention. Work was done in a timely fashion and at a reasonable price. Staff was helpful and knowledgeable. I highly recommend them.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
My Experience
by Visitor on 10/20/2023Everyone is always nice but the wait time and the time to get in for an appointment is too long. There are never any loaners available and I've been back for 2 different issues twice each.Hi, thank you for taking the time to let us know how we did. We will use this as an opportunity to improve. If you ever need help, just give us a call. Happy motoring!
Great place
by PB on 10/18/2023Everyone there is so nice and helpful. A great experience!Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
5 stars Because of our Service Advisor
by Polly912 on 10/12/2023The service on our Ranger Rover Sport went well; however we feel that Leslie Reyes needs a raise she was the only advisor there; she had to top off the fluids in our vehicle she even asked me to help her with inspection of our vehicle. She… was pulled and tugged everywhere and yet she had a smile on her face and was a pleasure to work with. This dealership was extremely short handed but Leslie Reyes did her job and then some.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Quality
by CDAH on 10/05/2023After speaking with the service department, I finally feel like they understand what I value. Quality service. It is not about the perks, although a nice touch, but true quality service you have confidence in.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Jbrennan on 09/27/2023Great work and super accommodating.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchased a Range Rover Sport
by S. Thornton on 09/14/2023My wife and I were very impressed with the young man who sold us our Range Rover Sport. He had excellent communication skills, took the time to explain all the features of the vehicle, and thoroughly answered all of our questions. We… appreciate him going above and beyond what we expected, and his willingness to answer any questions that may arise in the future.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Land Rover HH and Kristin my service representative, did a great job for me
by AuburnFan7 on 09/12/2023Annual Service completed in a timely manner and successfully. I go out of my way to have my vehicle serviced here while I am on vacation and have been doing this for several years now. Kristin and her service team take good care of me and… my vehicle.Hi, thank you for your kind review, we are happy to pass along your comments to the team here at Land Rover Hilton Head! We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
Range Rover Service
by Tabran1 on 09/04/2023The service representative (Cody) was excellent and took the extra effort in meeting my needs.Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
New gear part
by LSVHHI2 on 08/18/2023The staff was extremely professional, thorough and efficientHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! your comments keep us motivated and working hard for all our guests! don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Desmond on 08/17/2023Annual service of Range Rover Sport. Full service was over $800 and I was informed that the battery test had failed and replacement was recommended along with the necessary reprogramming. The total bill was $1500 which seems excessive.Hi, thank you for taking the time to share your feedback with us. Please reach out to us at (843) 548-1136 when you can so we can address this situation directly. Thank you and have a great day.
Defender Purchase
by Defender on 07/03/2023Rachel did an excellent job setting up my purchase and explaining everything about the vehicle.Hi, we're happy you found our staff to be so supportive during your experience here at Land Rover Hilton Head. Don't hesitate to call us if you ever need anything. Be safe on the road!
Land Rover Defender
Land Rover Range Rover Sport
Land Rover Range Rover Velar
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 04/03/2024