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Land Rover Hilton Head


145 Drivers Way, Hardeeville, SC 29927 (map)
Today 9:00 AM - 7:30 PM
Sales Rating
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Yes (7) No (0)
Service Rating
Recommend:
Yes (12) No (4)
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Dealership Service Review

1 out of 5 starsservice Rating
Disappointed is an understatement
Written by Ashley on 05/15/2025

I made the mistake of listening to the Range Rover mechanics recommendations. The truck was there over a month waiting on the radiator to arrive. The vehicle was dropped off on December 28th, I did not pick up the vehicle until January 31st. This was not the first time the truck was having a coolant issue. During the month I had three different advisors, Casey, Vinnie and at the very end, a Leslie. On the day the truck was to be picked up( my advisor at this point was Vinnie) | was asked to wait as they did there final inspections. I picked the truck up late on a Friday afternoon, made it 20 minutes down the road before the vehicle turned off, coasting to a stop. Range Rover had the car towed. They held the vehicle for another 9 days, every day messaging that there were no updates on the vehicle. Finally advisor named Leslie sent a text and a video stating the engine was blown. I listened to their recommendations, incited a $4700 dollar bill, just to pick the vehicle up and only make it 20 minutes towards home. When trying to speak with them, they said I never should have paid the bill because now they can not help me. I paid Range Rover, paid off the loan, sold the truck to scrap.

  • Recommend this dealer? No

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Kerry Valdez on 05/16/2025
Dealer Response
Thanks for the feedback, Ashley. We strive to provide excellent service to our customers at Land Rover Hilton Head. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (843) 208-3700 to discuss what we can do to help.
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