AutoNation Subaru Hilton Head
Customer Reviews of AutoNation Subaru Hilton Head
Review type:
Outback Review
30,000 mile check up. Oil change and tire rotation
by Karenhabrams on 01/15/2023Great service. And very friendly and knowledgeable staff. Exceptional experienceHi, your comments keep us motivated and working hard for all our guests! If you ever need help, just give us a call. Happy motoring!
AutoNation service
by NY-wiki on 01/13/2023I recommend the service department of the AutoNation Subaru Hilton Head dealership in Hardeevile, SC. I recently took my Subaru Outback for the 24,000 mile service for a cost comparable to that of other local car shops (cost further… lowered by a $20 coupon). I also had them look at the rear date that had stopped working. It turned out to be a faulty battery, which had been causing other intermittent problems too. Due to a class lawsuit & great help from Charles, I got a new battery for no cost. Waiting was not a problem in their comfortable, spacious waiting room, well equipped with assorted snacks, water, soda, coffee, magazines, & TV.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Service for my Outback 90K
by Bronze Baby on 01/13/2023I was pleased with Charles Francis, the service advisor; however, the price I was quoted for the service when I made the reservation was $449.95. I was charged $492.72 due to an increase in charges, he said. Then, there was a misc. charge… of $65 for "customer pay shop charge for repair order". What??? I called Charles the next day after I looked at the invoice closer and asked him to explain those charges. I really didn't think his explanation was valid. I had a $100 cpn from their website and think these higher charges were put in to compensate. At this point, I can't only say I maybe recommend this dealership service.We appreciate you taking the time to leave us this feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (843) 962-9813. We hope to hear from you. Take care!
Service for Valve defect
by Wallace on 01/11/2023Had to be towed to the dealership from I95 in South Carolina. Friendly service manager who keptedHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Prompt and Courteous Service
by GreyLegacy on 01/11/2023I made an appointment to have my '18 Legacy serviced with an oil change and tire rotation. The service managers were friendly and efficient, and the car was returned shiny clean.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Battery issue
by QuinFort on 01/09/2023Needed a new battery. Service got me in quickly.Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Battery for car was almost $500.00. I checked a few auto parts stores in the area, markup based on my research was 100%. Seems a bit high from my perspective.
2 Subaru owner
by 2 Subarus on 01/09/2023Great follow up to remind me. Great selection of tires to replace worn out original ones. The coupon also made the price more than reasonable.Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Scyler Best Service Advisor!!!
by LovemySubaru on 01/09/2023Awesome team! In and out faster than it takes me to get dressed! Extremely helpful with all of my questions, and the waiting area was very comfortable and accommodating, GOOD Coffee ☕ 👌Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
New tires
by Christina on 01/05/2023I had a nail in one of my tires leading to a slow leak...all four tires needed to be replaced as they were well worn. It was the Friday before Christmas. Spencer went out of his way to make sure he could get them all delivered that… afternoon and installed them as well.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Scheduled Service
by Jerry D on 12/28/2022Charles greeted and said service would be about 2 hours and 25 minutes. I sat in there comfortable lounge and read my book and had coffee, Charles came and said that techs made good time in 1 hour and 30 minutes.Hi Jerry, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Dealer you can trust
by Mandabrewer on 12/24/2022I wasn’t planning on buying a new car this year but had no choice following a wreck. And especially not right before Christmas! AutoNation Subaru HHI did their best to help in the process. I was impressed with the teamwork of staff and… dedication to ensuring owners are comfortable in their new (or new to them) vehicles. When they say “family” - they mean it!Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
New car shopping
by Elizabeth on 12/19/2022Due to an accident (not my fault!) that totaled my previous Subaru, I had to quickly find another car. Shopping for a new car for this reason is not necessarily fun and certainly not stress-free. The salespeople who helped me at AutoNation… Hilton Head made the entire procedure informative, casual (no pressure) and easy.Hi Elizabeth, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Prompt on time service
by Jim12570 on 12/16/2022Had an oil change and new tires installed. They inspected the car for issues and cleaned the car interior and exterior car was ready when promised.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Second Subaru
by EF on 11/17/2022The atmosphere was quiet and casual. The sales information was accurate regarding the additions that were available to purchase and the features of the car. The pricing was lower than the dealer in Savannah. The discussions were factual… and did not involve pressure to close the deal. From a customer’s point of view I could not expect any dealer to improve on their sales process.Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Marvelous
by Karl J on 10/26/2022Responsive. Timely, Professional. Charles Francis did an AWESOME job in getting my other insurance company payment arranged.Hello Karl! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Efficient, honest, quick!
by KATHY THOMAS on 10/05/2022Charles in the service department will have your car in and out with expert care.Hi Kathy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
All service warning lights!!
by Mike D on 09/28/2022I had an issue with my battery and had all the service warning lights come on! Spoke with Charles and he worked me in to test the problem!! They performed diagnostic testing and found a few codes had been set. They recalibrated the… system to clear the codes and has worked out well!! Great customer service on my issue and have always been great on my regular service calls or priority car needs!!Hi Mike, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
A hoagie today took my car woes away
by Trevor Ruggles on 09/21/2022My BMW got hurt in a downpour. I decided since I had it over 5 years I might as well buy a new vehicle. Love Subaru so after checking with the dealer in Savannah where I work I decided to check with Auto Nation since they are so close to… home. I spoke with Ben Thomas and explained I only like silver or white and it had to be loaded like my BMW. He assured me he had the perfect vehicle. I said I would be there after lunch. When I arrived he had the beautiful Subaru Outback freshly washed and waiting. I gave him my X3 keys so they could appraise it and took the Outback for a test drive. Fell in love. Went back and Ben told me my trade in. Took me less than a minute to say yes, I want this vehicle. Would have been instant but I called and asked Ben if he was done his lunch break and he said he didn’t get those because no one loved him. When I arrived I saw he had a fresh hoagie on his credenza behind his desk, he lied! But after giving me a great deal on my new car, I decided I loved him and forgave his lying ways. His justification was he didn’t go to lunch it was a delivery so he wasn’t lying. Eh - semantics! Anyway, I love this vehicle, had a great experience even Phil Sullivan who did my financing was great. No hard sell on additions or warranty extensions, and the man has an English accent and though his taste in Chinese food leaves a lot to be desired he was fun to work with. So I would definitely recommend Auto Nation if you are looking for a new car - and can forgive Ben for lying about getting a hoagie!Hi Trevor, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (843) 962-9813 to discuss what we can do to help.
Little pushy but I’m the right direction
by Chris on 07/21/2022I’ve been dealing with this dealer for the past 5+ years. Always clean, super friendly, reliable staff even though they do the usual try to add things on the sales contract you didn’t ask for. Kinda glad they did as I got a ding three days… after purchase. Will be going back for all my Subaru needs.Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Subaru's are top of the line!!
by Bill Vackner on 06/29/2022We have owned an Outback, a Forrester and now returned to purchase another Outback. John Davidson was our sales representative and walked us through the process of what was available, approximate delivery date etc. We were very interested… and as it turned out the car came in a week earlier. John was knowledgeable and engaging. After purchasing the vehicle, (which was a painless process), we met Bill who is Subaru's information representative to discuss our next steps of learning everything about the car. Appointment pending. Then onto service and parts to explain the process. Everything here is exceptional. This will not be our last visit or purchase.Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Great experience!
by Sage Thorsen on 06/22/2022I had a great time buying my dram car! I was in a car accident in my previous car that I bought from Auto Nation Subaru. I told the salesman that I was working with that I wanted a big bright car so no one could run into me and say they… didn’t see me. He found me the perfect car and the keys were in my hand that day!Hello Sage, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Kathy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Andrew Newton on 05/09/2024