AutoNation Subaru Hilton Head
Back to Service Reviews
Dealership Service Review
service Rating
Service for my Outback 90K
Written byon 01/13/2023
I was pleased with Charles Francis, the service advisor; however, the price I was quoted for the service when I made the reservation was $449.95. I was charged $492.72 due to an increase in charges, he said. Then, there was a misc. charge of $65 for "customer pay shop charge for repair order". What??? I called Charles the next day after I looked at the invoice closer and asked him to explain those charges. I really didn't think his explanation was valid. I had a $100 cpn from their website and think these higher charges were put in to compensate. At this point, I can't only say I maybe recommend this dealership service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Kevin Smith on 02/05/2023
Dealer Response
We appreciate you taking the time to leave us this feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (843) 962-9813. We hope to hear from you. Take care!
Report