Jim Hudson Lexus
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Dealership Service Review
service Rating
Service Time
Written byon 05/24/2014
updated 06/05/2025
I had an appointment at 8:30 AM, I was called at 4:00 PM and was told, that my vehicle was ready. When I arrived at the dealership at 5:00 PM, I was told my vehicle was in cleanup. So I said I would come back the next day and get it. I returned the following day at 9:00 AM, my vehicle was sitting in the the service bay, and had not been serviced, I was told that the service tech had droped the ball. I was given a new battery for my trouble. What can of mess is this! Since a new service manager has been placed, service is much better!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes