Rafferty Subaru
Customer Reviews of Rafferty Subaru
Review type:
Richard Ellis
by Richard on 02/28/2024
Buying a new car was a very simple process.
Friendly and knowledgeable staff.
45 reviews
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Great no pressure help!
by Philliemom on 05/07/2019Had a terrific experience at Rafferty Subaru. The sales person Mike, was very knowledgeable and I never felt any pressure. The car is fantastic too!Rafferty Subaru
by Jane2018 on 01/29/2019This dealership is fantastic; great, professional, friendly and accommodating Sales Staff; they work with your nededs and find the best fit and the dealership was very recently remodeled having all the amenities.Water leak
by Anonymous on 12/31/2018updated 01/07/2019Never really fixed it, had to go to another dealerAs Usual
by cdfinc346 on 11/19/2018Free service...23 point inspection, performed at no charge, is comforting prior to a 1,000 mile round-trip! Subaru does things right, and their agency, Rafferty Subaru, in Marple Twp., PA does things well.Customer
by ynziggy on 09/20/2018I used the express service and was totally satisfied.Express Service
by GGiovagnoli on 07/09/2018As always, a very thorough and detailed Service. I really like the pictorial checklist. Very easy to read and understand. Usually a very short Service. This visit (6/24 @ approx 1400) was different in that it too two (2) hours. Hmmmm.… Perhaps the renovation/construction was a factor--which, by the way, look amazing! I will continue to go to Rafferty Subaru for all my service and auto needs...They are the Best!!Terrible Customer Service
by johnrlawjr on 08/31/2017Apparently the Subaru Corporate office agrees how shabbily I was treated by the Rafferty Dealership. They provided some monetary compensation in order to keep me as a customer. Unlike Rafferty Subaru, they value my business. Please be… careful before using this dealership. They do not value their customers. I recently purchased a 2018 Subaru Forrester. I asked for the installation of a trailer hitch in order to use a hanging bike rack. The original price quoted by Steve Heck, the salesman, was 700.00. The rack was put on order and I was charged $895.00 for the rack and installation, which I thought was extremely steep. Steve Heck claimed that installing the rack required 4 hour of labor and removing the bumper. That was a lie and the hitch was installed in a little over an hour. While purchasing the car, I noticed that they carried Thule bike racks. While the hitch was on order, I went on line and ordered a Thule Aero Helium III bike rack from Amazon so I would have the bike rack when the hitch was installed. The salesman never informed me that a special version of Thule rack, which the dealership sold, would only work on the Subaru hitch. By the time I got around to setting up the hitch, the thirty day return period had passed. When I tried to return the hitch, the dealership blamed Amazon and refused to allow me to return the now useless hitch. During my visit to the dealership, they passed me from one person to another and never gave me a definitive answer. Steve Heck, the individual who sold me the car, said he could fix things but it would cost me. He then wanted my Amazon account so he could contact them like I would give my account information to a stranger. Then Steve Mills, sales manager, told me on the phone after three calls that despite the fact that I purchased two brand new automobiles from them that they would do nothing. In my dealings with Steve Mills, he did not return any phone calls as promised. Mr Millss attitude seemed to be that they had my money and now my issues were none of their concern. This is not a customer friendly dealership. After posting this review, I was contacted by a Stephen Heath on messenger, who claimed to be Raffertys Marketing Manager. His message stated that I had an attitude with Steve Mills on the phone a point I dispute and a phone call that as far as I was aware he was not privy to. I never had an attitude in talking with Mr. Mills. Mr. Heath then disputed my facts, but offered no evidence or no counter arguments. In the final part of the message, he gives me his email address and private cell phone, and implored me to reach out to him. I called him three separate times on three separate days and he never got back to me. This disregard for customer follow up and satisfaction seems to be a systemic problem with this dealership. They will come on as super friendly when selling you a car, but they show callous disregard for following up with issues after the sale. To be forewarned is to be forearmed. I would hate to see other future customers treated in this manner. As I stated previously in my post, I called Mr. Heath three separate times on three separate days. He failed to return any of my calls. As soon as I posted a negative review, my phone rang almost instantaneously. Mr. Heath complained about my negative review and basically called me a liar. I calmly stated that if Mr. Heck, my salesman, had been more forthright with me we would not be having this conversation. He immediately hung up. I have never seen such immature and unprofessional behavior. I texted him that either we were cut off or he hung up. He texted me back saying there was some miscommunication but nothing that could not be fixed, although no compromise or fix was ever offered. That is the point of my post. The dealership did not nothing to remedy the situation. Mr. Heath then informed me that there would be nor more dealership communication with me. That is ok by me I dont want to deal with them. I am glad that the corporate office was sympathetic to my plight and that the internet provided me a forum to let other would be customers know that Rafferty Subaru, in their dealings with me, is not a reputable dealer.Highly Recommend Rafferty Subaru
by SubieFlow2288 on 04/18/2017From the moment I inquired online i received a response right away and had all my questions answered they are very professional and upfront and an absoulte pleasure to work with. I would recommend Rafferty to any of my friends or family or… anyone looking for an enjoyable stres free buying an experience from start to finish.I guess that's a 30k cupcake your eating....
by 30kcupcake on 09/28/2016had an appt and the person decided not even be there to meet with me. 10 minutes later...4 salespeople just standing around and 1 guy chomping down on a cupcake still no customer service. worst customer service I have ever seen.… obviously the cupcake eating was more important than selling a 30k BRZ. go figure. would never recommend this dealer.Solid Experience
by dpizzi on 08/28/2016Purchased a WRX from Keith in July of 16. I had a solid experience with this dealership. They were straight forward and respectful of my time. Joe the sales manager gave me fair pricing from the start, so getting to the number was doable… in a timely fashion. Subaru has a loyal base of customers. This dealership offers a good buying experience. Don't rule them out while looking for your next Subaru. Ask for Keith. Experienced guy with a great personality and laid back not pushy sales approach.Impreza
by Doon2015 on 07/14/2015Went to buy a 2011 Impreza . Sales person would not negotiate at all. Manager later cursed at me on the phone when I informed him that I wanted to negotiate. Manager then hung up on me. Very unprofessional.Vehicle Purchase Experience
by sandia1 on 12/03/2014On 12-02-14 completed trade-in of my beloved 2007 Honda Civic in exchange for an AWD Outback. The folks at this dealership were indeed a pleasure to work with -- very professional and courteous in all respects, and I enjoyed the no-hassle… no-BS kind of way they do things.Rafferty is average. Nothing more, nothing less.
by 1SubaruLover on 11/09/2014Subaru is a superior brand. Their cars have a well deserved reputation for being reliable and long lasting. It just happens that Rafferty sells Subarus. They're just like any other run of the mill dealership. I was pressed to reveal how… much I owed on my trade before they would tell me what they'd give me for it. The car was worth about $2,000 more than what I owed. They didn't even offer me what I owed, I had to haggle to get them at about $300 less than the loan balance. They knocked $500 off the sticker price - woo hoo. Then the finance guy tried to pressure me into extended service packages that were way over priced. He got very snippy with me when I repeatedly refused. I got a great car but not as great a deal as I'd hoped for. Winter's coming and I need a car that's good in snow. Rafferty knows that Subarus sell themselves. They don't negotiate on price, and despite what I was told by the salesman, they're not generous on trade-ins. I'm not saying they're the worst dealership around, but they're definitely not the best.Sales Stinks
by pepper1311 on 10/26/2014My wife and I went to this dealership with one our money market check books in hand (129 in this account) drove Forrester and want to drive Outback, we waited and waited and salesman came back and Sid our only sales deno just went out, you… can wait of you like. He left as we did to another dealership and purchased. I guess it's to hard for sale an to show two automobiles !Highly Recommend Rafferty
by sweetsoul on 12/08/2009I bought my 2010 Subaru Outback from Rafferty 3 weeks ago and it was the best car buying experience I have ever had. After getting the run around from my local dealer, I found Rafferty. They made the process painless...gave me the price I… wanted, the trade-in value I insisted on, and the extended warranty for a steal! and they did all of this with a laid back and thoughtful approach, never pressuring. there was no wheeling and dealing, no hidden fees, just a wonderful experience. I ordered my new car and they were able to put a rush on it and get it to me several weeks ahead of schedule. I will definitely buy from them again in the future. I was also impressed to work with a dealer that had several veteran sales people (longer then 3 years at the dealership), plus they have been in business for 25 years. They had a ton of inventory, much more than the other local dealers. I highly recommend them for your new Subaru!Poor Experience @ Rafferty
by joefrompa on 06/05/2009I live 2 miles from Rafferty, so the convenience factor is extremely high. In March of 2008, my wife and I test drove a 2008 Legacy GT 5-speed there. Afterwards, I told them flat out what another dealer had offered me (MSRP was ~$29k,… another dealer had offered me $25k in writing and this was not uncommon at the time). They quite literally laughed at me, both the salesman and the sales manager and told me that "If they actually offered you that, you should've taken it!" So I did. I guess I got the last laugh, but I would've much rather bought my vehicle from a good dealership 2 miles from my house than having to drive much further to get the deal. JoeNice people, but....
by finngov on 08/08/2007They were very nice and honest at Rafferty, they spent alot of time with me and answered all of my questions. The problem that I had with Rafferty was their inflexibility and unwillingness to negotiate a fair deal. The first deal that… they put together for me was a bit high, as usual for a first deal. The second, and only other deal that they offered me was only a few hundred dollars less than the original deal. They asked 16G for a used Subaru Legacy Wagon, and only came down a few hundred dollars from the list price. The very next day I found the same exact car at another Subaru dealer with 6000 less miles, an alarm, and it was a certified pre-owned vehicle for over $1100 less.I had a similar experience at Rafferty's. Friendly sales staff, but the dealer is very inflexible on pricing. With all of the car pricing information available on the Internet these days, you'd think a dealer would know better than to quote a "sale" price just a few hundred dollars below MSRP and then stick with it! Adding options, either in a package or individually, is an even bigger headache. Confusing and expensive. They even charge a few hundred dollars extra for door molding - shouldn't this part of the car? Rafferty's must be doing a very steady business with loyal Subaru customers in the area to get away with this approach.
Terrific Dealership....There's a reason they are the #1 Subaru here !
by flogullo on 07/28/2007I've been car shopping in the competitive Sedan market for about 6 weeks now, and have dealt with several different dealers in the area via phone/internet and in person. And I say that without question, Rafferty was the best non-Saturn… dealership that I interacted with. The sales guy Steve was very honest, fair, and took the time to answer all of my questions accurately. I can't tell you how many other sales people repeatedly told me blatant lies. In my specific case I really liked the Subaru Legacy, but preferred the Saturn Aura a little more ( I would have been happy with either car ), so I didn't buy a car from Rafferty. But make no mistake about it, Rafferty is the absolute best Subaru dealership in the Delaware area, and if you buy a Subaru from anywhere else you are wasting your money and time. Even when I advised the Rafferty Salesman my decision to purchase a Saturn Aura instead, he wanted information from me as to what I liked about the Aura better, so that he could better understand how he and Subaru can improve. That's what winners & high achievers do. Even when they lose they still win by finding out how they can do things better.Subaru 02
by capt82 on 04/04/2014updated 06/12/2025I would like to say that dealing with these guys was great and a very professional experience. I wouldnt think to walk into a dealership very trusting of the sales staff, but I gotta hand it to them, they seemed very acommodaing and… sincere. I was only buying a used vehicle and they treated me with the same respect they would for anyone buying new. The car I bought was as they said it was and I'm very happy with my purchase. The only reason I give it four stars was for the car, which needed a couple minor things fixed, but I knew that before purchasing. Their mechanic was very helpful and gave me a very honest opinion of the car, which matched up with what my mechanic said when I had it fixed.Bad experience at Rafferty
by steve347 on 01/28/2011updated 06/12/2025Bad buying experience, the sells guy tried to go back on the agreement we made via e-mail. Service is horrible and expensive. Most of the people there act like they dont want to be there and you will pay for it as a consumer. Avoid them.Lousy Service Department
by drj888 on 04/14/2013updated 06/12/2025While my car buying experience from the dealership was very satisfactory, their service department leaves a lot to be desired. I bought a brand new 2004 Forester from them and have taken it back to the dealership to have it serviced on a… regular basis. For the most part, the service department did a decent job. But lately, they have been trying to tack on unnecessary things like fuel line flushing or valve cleaning or things like that to try and jack up the bill. After the last service, which they completely botched, I will never take my car back to them again. They recommended I replace the serpentine belt, which I OK'd. After I got my car back, the engine started to make these screeching noises which meant the belt was installed improperly. At first they denied anything was wrong and then blamed the muffler. They claimed I needed to replace the muffler. Even after replacing the muffler at huge expense, the screeching noise was still there. That's when they finally accepted the belt was installed wrong and fixed it. Now my new muffler makes funny noises when I turn off the engine and they claim that's just the way it is and they won't do anything about it. Stay away from their service department unless you want to get fleeced!!!
Subaru Outback
Subaru Forester
Subaru Crosstrek
Subaru Ascent
About our dealership
Rafferty Subaru is a dealership in Newtown Square, PA that believes in personalized and courteous service for all of our customers. Our professional staff assists customers from all over the region including those in Newtown Square, Wilmington, and Limerick, PA. We know that customers are seeking a dealership that provides a full range of services and inventory along with a friendly staff that will listen to a client's needs and do their best in assisting. We strive for excellence. Come in and let us show you what we can do for you!
Rafferty Subaru has been serving the Philadelphia area since 1977. Our Service Department is here 6 days a week. Our greater Rafferty Subaru Auto Repair Center has the resources to make your vehicle run as well as it did the day you drove it off the lot. Rafferty's skilled mechanics have spent years working on Subaru vehicles and will properly diagnose your car, truck, SUV, or van's problem.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!
by Joseph Montoro on 08/06/2024